Intel WIreless card not detected on HP Zbook

[Stéphane D'AMICO]

Hi,

I recently purchased a laptop : HP ZBook Firefly 16 inch G10 Mobile Workstation PC with Windows 11 preinstalled.
I installed a partition Ubuntu 22.04 on this laptop.
Everything works fine except that the Intel Wireless card does not show up.
The Wireless card model is : Intel(R) Wifi 6E AX211 160 Mhz
I tried to load the driver manually :

root@zbook-steph:~# modprobe iwlwifi

root@zbook-steph:~# lsmod | grep iwlwifi
iwlwifi 450560 0
cfg80211 974848 1 iwlwifi

[ 249.611893] cfg80211: Loading compiled-in X.509 certificates for regulatory database
[ 249.612024] cfg80211: Loaded X.509 cert 'sforshee: 00b28ddf47aef9cea7'
[ 249.621717] Intel(R) Wireless WiFi driver for Linux

The Wifi module loads in the kernel, I have no error messages but the card still does not show up :

iw list

<empty>

I tried to disable all security features in the BIOS (Secure Boot, TPM, etc.) but this does not change anything.

Thanks,
Stéphane

[Shane M. Pelletier (shanepelletier)]

Hello,

This project is only for issues with the Ubuntu One Single Sign-On service, and the problem you describe does not seem to be directly with the sign-on service. Further, the problem you describe is not a bug but probably a support request, so here are some pointers for the correct places to get help:

If you need help with general Ubuntu issues you have two main choices.

The first is to rely on free support provided by the Ubuntu community. For this please visit https://www.ubuntu.com/support/community-support or post your questions directly in http://askubuntu.com/ or https://ubuntuforums.org/.

The second if you're looking for commercial-grade support, is to check out Canonical's support offerings for Ubuntu at https://www.ubuntu.com/support.

I hope this helps you find a solution to your issue.

Regards,

- Shane

[Stéphane D'AMICO (stephane-damico)]

Hi,

I have just purchased a Ubuntu Pro yearly subscription but I still do not see where I can report a case to the support...
Best regards,
Stéphane D'Amico

On janv. 24 2024, at 5:02 pm, Shane M. Pelletier <email address hidden> wrote:
> Hello,
>
> This project is only for issues with the Ubuntu One Single Sign-On
> service, and the problem you describe does not seem to be directly with
> the sign-on service. Further, the problem you describe is not a bug but
> probably a support request, so here are some pointers for the correct
> places to get help:
>
> If you need help with general Ubuntu issues you have two main choices.
> The first is to rely on free support provided by the Ubuntu community.
> For this please visit https://www.ubuntu.com/support/community-support
> or post your questions directly in http://askubuntu.com/ or
> https://ubuntuforums.org/.
>
> The second if you're looking for commercial-grade support, is to check
> out Canonical's support offerings for Ubuntu at
> https://www.ubuntu.com/support.
>
> I hope this helps you find a solution to your issue.
> Regards,
> - Shane
>
> ** Changed in: canonical-identity-provider
> Status: New => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2051094
>
> Title:
> Intel WIreless card not detected on HP Zbook
>
> Status in Canonical SSO provider:
> Invalid
>
> Bug description:
> Hi,
>
> I recently purchased a laptop : HP ZBook Firefly 16 inch G10 Mobile Workstation PC with Windows 11 preinstalled.
> I installed a partition Ubuntu 22.04 on this laptop.
> Everything works fine except that the Intel Wireless card does not show up.
> The Wireless card model is : Intel(R) Wifi 6E AX211 160 Mhz
> I tried to load the driver manually :
>
> root@zbook-steph:~# modprobe iwlwifi
> root@zbook-steph:~# lsmod | grep iwlwifi
> iwlwifi 450560 0
> cfg80211 974848 1 iwlwifi
>
> [ 249.611893] cfg80211: Loading compiled-in X.509 certificates for regulatory database
> [ 249.612024] cfg80211: Loaded X.509 cert 'sforshee: 00b28ddf47aef9cea7'
> [ 249.621717] Intel(R) Wireless WiFi driver for Linux
>
> The Wifi module loads in the kernel, I have no error messages but the
> card still does not show up :
>
> iw list
> <empty>
>
> I tried to disable all security features in the BIOS (Secure Boot, TPM, etc.) but this does not change anything.
> Thanks,
> Stéphane
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/canonical-identity-provider/+bug/2051094/+subscriptions
>