Ubuntu
linux-signed package

package linux-image-6.2.0-39-generic 6.2.0-39.40 failed to install/upgrade: run-parts: /etc/kernel/postinst.d/dkms exited with return code 11

Bug #2045969 reported by FACELLO on 2023-12-08

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux-signed (Ubuntu)	New	Undecided	Unassigned

Bug Description

I don't kno why my computer is blocked just 15 s afeter start up

ProblemType: Package
DistroRelease: Ubuntu 23.04
Package: linux-image-6.2.0-39-generic 6.2.0-39.40
ProcVersionSignature: Ubuntu 6.2.0-32.32-generic 6.2.16
Uname: Linux 6.2.0-32-generic x86_64
NonfreeKernelModules: wl nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2.1
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
Date: Fri Dec 8 12:03:31 2023
DpkgHistoryLog:
Start-Date: 2023-12-08 12:03:21
Commandline: /usr/bin/unattended-upgrade
Install: linux-signatures-nvidia-6.2.0-39-generic:amd64 (6.2.0-39.40, automatic), linux-modules-6.2.0-39-generic:amd64 (6.2.0-39.40, automatic), linux-modules-nvidia-525-6.2.0-39-generic:amd64 (6.2.0-39.40, automatic), linux-image-6.2.0-39-generic:amd64 (6.2.0-39.40, automatic), linux-objects-nvidia-525-6.2.0-39-generic:amd64 (6.2.0-39.40, automatic)
Upgrade: linux-modules-nvidia-525-generic-hwe-22.04:amd64 (6.2.0-37.38+1, 6.2.0-39.40), linux-modules-nvidia-510-generic-hwe-22.04:amd64 (6.2.0-37.38+1, 6.2.0-39.40), linux-libc-dev:amd64 (6.2.0-37.38, 6.2.0-39.40)
ErrorMessage: installed linux-image-6.2.0-39-generic package post-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2022-10-31 (403 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
MachineType: ASUSTeK COMPUTER INC. ASUS TUF Gaming A17 FA706ICB_TUF706ICB
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-32-generic root=UUID=8e316101-89cb-4820-a4b4-a076b22a5c2c ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.11, Python 3.11.4, python3-minimal, 3.11.2-1
PythonDetails: N/A
RelatedPackageVersions: grub-pc 2.06-2ubuntu16
SourcePackage: linux-signed
Title: package linux-image-6.2.0-39-generic 6.2.0-39.40 failed to install/upgrade: run-parts: /etc/kernel/postinst.d/dkms exited with return code 11
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/11/2022
dmi.bios.release: 5.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FA706ICB.304
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: FA706ICB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.2
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrFA706ICB.304:bd04/11/2022:br5.16:efr3.2:svnASUSTeKCOMPUTERINC.:pnASUSTUFGamingA17FA706ICB_TUF706ICB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnFA706ICB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ASUS TUF Gaming A17
dmi.product.name: ASUS TUF Gaming A17 FA706ICB_TUF706ICB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

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Revision history for this message

FACELLO (68+nf) wrote on 2023-12-08:

AlsaInfo.txt Edit (51.0 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (428 bytes, text/plain; charset="utf-8")
AudioDevicesInUse.txt Edit (351 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (271.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.5 KiB, text/plain; charset="utf-8")
Df.txt Edit (411 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (271.1 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (6.5 KiB, text/plain; charset="utf-8")
DuplicateSignature.txt Edit (1.4 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (539 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (62.9 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (639 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (59.6 KiB, text/plain; charset="utf-8")
PaInfo.txt Edit (71.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (18.0 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (13.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.8 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (113 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (311.2 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (519.1 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (840.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Seth Arnold (seth-arnold) wrote on 2023-12-13: Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type:

Private Security → Public

Revision history for this message

Seth Arnold (seth-arnold) wrote on 2023-12-13:

Download full text (3.4 KiB)

Hello FACELLO, a few thoughts:

This bug is specifically due to these log messages. Try installing the packages that the error messages have identified:

make -j12 KERNELRELEASE=6.2.0-37-generic all INCLUDEDIR=/lib/modules/6.2.0-37-generic/build/include KVERSION=6.2.0-37-generic DKMS_BUILD=1...(bad exit status: 2)
ERROR (dkms apport): binary package for evdi: 1.9.1 not found
Error! Bad return status for module build on kernel: 6.2.0-37-generic (x86_64)
Consult /var/lib/dkms/evdi/1.9.1/build/make.log for more information.
dkms autoinstall on 6.2.0-37-generic/x86_64 succeeded for broadcom-sta broadcom-sta broadcom-sta evdi evdi nvidia nvidia
dkms autoinstall on 6.2.0-37-generic/x86_64 failed for evdi(10)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
* dkms: autoinstall for kernel 6.2.0-37-generic
...fail!
run-parts: /etc/kernel/postinst.d/dkms exited with return code 11
dpkg: error processing package linux-image-6.2.0-37-generic (--configure):
installed linux-image-6.2.0-37-generic package post-installation script subprocess returned error exit status 1
Processing triggers for linux-image-6.2.0-39-generic (6.2.0-39.40) ...
/etc/kernel/postinst.d/dkms:
* dkms: running auto installation service for kernel 6.2.0-39-generic
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der
Error! Your kernel headers for kernel 6.2.0-39-generic cannot be found at /lib/modules/6.2.0-39-generic/build or /lib/modules/6.2.0-39-generic/source.
Please install the linux-headers-6.2.0-39-generic package or use the --kernelsourcedir option to tell DKMS where it's located.
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der
Error! Your kernel headers for kernel 6.2.0-39-generic cannot be found at /lib/modules/6.2.0-39-generic/build or /lib/modules/6.2.0-39-generic/source.
Please install the linux-headers-6.2.0-39-generic package or use the --kernelsourcedir option to tell DKMS where it's located.
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der
Error! Your kernel headers for kernel 6.2.0-39-generic cannot be found at /lib/modules/6.2.0-39-generic/build or /lib/modules/6.2.0-39-generic/source.
Please install the linux-headers-6.2.0-39-generic package or use the --kernelsourcedir option to tell DKMS where it's located.
dkms autoinstall on 6.2.0-39-generic/x86_64 failed for broadcom-sta(1) evdi(1) nvidia(1)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
* dkms: autoinstall for kernel 6.2.0-39-generic
...fail!

Furthermore, there's a significant number of lines like this in your logs:

[ 77.606362] usb 3-1.5: reset high-speed USB device number 4 using xhci_hcd
[ 79.078931] usb 3-1.5: reset high-speed USB device number 4 using xhci_hcd
[ 80.551609] usb 3-1.5: reset high-speed USB device number 4 using xhci_hcd

There's lots of potential reasons for these messages: insufficient ...

Hello FACELLO, a few thoughts:

This bug is specifically due to these log messages. Try installing the packages that the error messages have identified:

make -j12 KERNELRELEASE=6.2.0-37-generic all INCLUDEDIR=/lib/modules/6.2.0-37-generic/build/include KVERSION=6.2.0-37-generic DKMS_BUILD=1...(bad exit status: 2)
ERROR (dkms apport): binary package for evdi: 1.9.1 not found
Error! Bad return status for module build on kernel: 6.2.0-37-generic (x86_64)
Consult /var/lib/dkms/evdi/1.9.1/build/make.log for more information.
dkms autoinstall on 6.2.0-37-generic/x86_64 succeeded for broadcom-sta broadcom-sta broadcom-sta evdi evdi nvidia nvidia
dkms autoinstall on 6.2.0-37-generic/x86_64 failed for evdi(10)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
 * dkms: autoinstall for kernel 6.2.0-37-generic
   ...fail!
run-parts: /etc/kernel/postinst.d/dkms exited with return code 11
dpkg: error processing package linux-image-6.2.0-37-generic (--configure):
 installed linux-image-6.2.0-37-generic package post-installation script subprocess returned error exit status 1
Processing triggers for linux-image-6.2.0-39-generic (6.2.0-39.40) ...
/etc/kernel/postinst.d/dkms:
 * dkms: running auto installation service for kernel 6.2.0-39-generic
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der
Error! Your kernel headers for kernel 6.2.0-39-generic cannot be found at /lib/modules/6.2.0-39-generic/build or /lib/modules/6.2.0-39-generic/source.
Please install the linux-headers-6.2.0-39-generic package or use the --kernelsourcedir option to tell DKMS where it's located.
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der
Error! Your kernel headers for kernel 6.2.0-39-generic cannot be found at /lib/modules/6.2.0-39-generic/build or /lib/modules/6.2.0-39-generic/source.
Please install the linux-headers-6.2.0-39-generic package or use the --kernelsourcedir option to tell DKMS where it's located.
Sign command: /usr/bin/kmodsign
Signing key: /var/lib/shim-signed/mok/MOK.priv
Public certificate (MOK): /var/lib/shim-signed/mok/MOK.der
Error! Your kernel headers for kernel 6.2.0-39-generic cannot be found at /lib/modules/6.2.0-39-generic/build or /lib/modules/6.2.0-39-generic/source.
Please install the linux-headers-6.2.0-39-generic package or use the --kernelsourcedir option to tell DKMS where it's located.
dkms autoinstall on 6.2.0-39-generic/x86_64 failed for broadcom-sta(1) evdi(1) nvidia(1)
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
 * dkms: autoinstall for kernel 6.2.0-39-generic
   ...fail!

Furthermore, there's a significant number of lines like this in your logs:

[   77.606362] usb 3-1.5: reset high-speed USB device number 4 using xhci_hcd
[   79.078931] usb 3-1.5: reset high-speed USB device number 4 using xhci_hcd
[   80.551609] usb 3-1.5: reset high-speed USB device number 4 using xhci_hcd

There's lots of potential reasons for these messages: insufficient power to a motherboard, or hubs, or devices, or poor cables, and probably more reasons I can't think of. You should investigate the cause of these messages. If you're completely lost, try asking for help on https://askubuntu.com/.

Thanks

Apport retracing service (apport) on 2024-01-22

tags:

removed: need-duplicate-check

Revision history for this message

FACELLO (68+nf) wrote on 2024-01-23:

Thanks for your answer, but now it's work with new generix package !

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package linux-image-6.2.0-39-generic 6.2.0-39.40 failed to install/upgrade: run-parts: /etc/kernel/postinst.d/dkms exited with return code 11

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