audio disappeared after upgrade to Ubuntu 23.10

[Mark Bixler]

I upgraded to Ubuntu 23.10 from 23.04. Everything seems to work except there is no audio output on streaming functions. The external bluetooth speaker is connected and detected. It is charged and responds to testing. Just no sound when playing videos or podcasts.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: pulseaudio 1:16.1+dfsg1-2ubuntu4
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: owner 975 F.... wireplumber
 /dev/snd/seq: owner 971 F.... pipewire
CasperMD5CheckResult: fail
CurrentDesktop: KDE
Date: Tue Nov 14 17:50:17 2023
InstallationDate: Installed on 2023-04-15 (213 days ago)
InstallationMedia: Kubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
Symptom: audio
UpgradeStatus: Upgraded to mantic on 2023-11-09 (5 days ago)
dmi.bios.date: 07/04/2012
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V3.0
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H61M-P31/W8 (MS-7788)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV3.0:bd07/04/2012:br4.6:svnMSI:pnMS-7788:pvr1.0:rvnMSI:rnH61M-P31/W8(MS-7788):rvr1.0:cvnMSI:ct3:cvr1.0:skuTobefilledbyO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7788
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 1.0
dmi.sys.vendor: MSI

[Piotr Kowalczyk (nicon-5)]

I had same issue.
I managed to fix it with pavucontrol (in "configuration" tab I changed Profile to "Play HiFi quality Music" (earlier it was "Pro Audio").

[Mark Bixler (markbix)]

 Thanks for your response, Piotr.
I tried that, but wasn't given the option for "Play HiFi quality Music". Pro Audio was the only option in the drop down menu. There were some Analog Stereo options, but they were all unplugged and unavailable.

Any other suggestions?

    On Wednesday, November 15, 2023 at 07:20:25 AM EST, Piotr Kowalczyk <email address hidden> wrote:

 I had same issue.
I managed to fix it with pavucontrol (in "configuration" tab I changed Profile to "Play HiFi quality Music" (earlier it was "Pro Audio").

--
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https://bugs.launchpad.net/bugs/2043524

Title:
  audio disappeared after upgrade to Ubuntu 23.10

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  I upgraded to Ubuntu 23.10 from 23.04. Everything seems to work except
  there is no audio output on streaming functions. The external
  bluetooth speaker is connected and detected. It is charged and
  responds to testing. Just no sound when playing videos or podcasts.

  ProblemType: Bug
  DistroRelease: Ubuntu 23.10
  Package: pulseaudio 1:16.1+dfsg1-2ubuntu4
  ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
  Uname: Linux 6.5.0-10-generic x86_64
  ApportVersion: 2.27.0-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC0:  owner      975 F.... wireplumber
  /dev/snd/seq:        owner      971 F.... pipewire
  CasperMD5CheckResult: fail
  CurrentDesktop: KDE
  Date: Tue Nov 14 17:50:17 2023
  InstallationDate: Installed on 2023-04-15 (213 days ago)
  InstallationMedia: Kubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
  ProcEnviron:
  LANG=en_US.UTF-8
  PATH=(custom, no user)
  SHELL=/bin/bash
  XDG_RUNTIME_DIR=<set>
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  SourcePackage: pulseaudio
  Symptom: audio
  UpgradeStatus: Upgraded to mantic on 2023-11-09 (5 days ago)
  dmi.bios.date: 07/04/2012
  dmi.bios.release: 4.6
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V3.0
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H61M-P31/W8 (MS-7788)
  dmi.board.vendor: MSI
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: MSI
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV3.0:bd07/04/2012:br4.6:svnMSI:pnMS-7788:pvr1.0:rvnMSI:rnH61M-P31/W8(MS-7788):rvr1.0:cvnMSI:ct3:cvr1.0:skuTobefilledbyO.E.M.:
  dmi.product.family: To be filled by O.E.M.
  dmi.product.name: MS-7788
  dmi.product.sku: To be filled by O.E.M.
  dmi.product.version: 1.0
  dmi.sys.vendor: MSI

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/2043524/+subscriptions

[Luis Alvarado (luisalvarado)]

Same thing is happening here with an Asus Z790. It was working properly on 23.04. Not on 23.10 the sound works like this:

HiFi 2.0 - Very low sound. I have to crank the sound to max to barely hear it.
HiFi 5.1 - Only the front ones sound (but they sound around 60% when the volume is at 100%, meaning, the actual volume of them is not full). The rear speakers dont even sound. You have to put your ear to the actual speaker to hear it.
HiFi 7.1 - The front ones work correctly but any others do not.

The headphones still work correctly via bluetooth, but the whole sound experience basically is dead. Everything is either very low or speaker mode or nothing at all.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[George Salukvadze (giosal90)]

Same thing happening with Lenovo Legion Pro 7 Gen 6
The sound with the integrated sound card has disappeared, however it's working over HDMI and Bluetooth.
However, the integrated sound card is still listed in the sound devices and is supposed to have the sound
Here's alsa-info output:
http://alsa-project.org/db/?f=b90325c4bf477327de3bceb39c0af9be569ebbaf

[Enderson Maia (endersonmaia)]

Same here, I was using Ubuntu 23.10 for a while, and on day my headset started behaving weirdly, I didn't installed anything.

When trying to troubleshoot, I noticed that I had audio working when choosing Handsfree mode, that's mono audio with mic input for my Senheiser HD BT40, but it doesn't work when choosing other configurations with stereo high fidelity aptX or anything else.

Moving forward, I noticed that even the laptop audio isn't working (Comet Lake PCH cAVS) from my hinkPad X1 Extreme Gen 3 Intel (15").

I think I broke my system even harder trying to fix it trying pipewire, wireplumber and such, now when I go to Sound Configuration I don't even see other previously available configurations when selecting the Headset. Is there some steps so I can restore default configurations =/?

http://alsa-project.org/db/?f=b74c74303071e17f6d87fe940f59d89132eecc53

[George Salukvadze (giosal90)]

Sorry, forgot to add that the device appears in the Sound settings correctly and the integrated microphone is working too. There's just no sound coming out of the speaker.

[George Salukvadze (giosal90)]

I also did a clean install since last report.
The issue is still present

[Pablo Fontoura (pablofontoura)]

Same thing here. Fresh 23.10 installation and no sound.
My USB headset is working properly.

[Mark Bixler (markbix)]

 I eventually figured out that the control bar for my external speaker had been turned off somehow in the process. I turned it on and it has worked fine since.

    On Thursday, February 29, 2024 at 07:46:16 AM EST, Pablo Fontoura <email address hidden> wrote:

 Same thing  here. Fresh 23.10 installation and no sound.
My USB headset is working properly.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/2043524

Title:
  audio disappeared after upgrade to Ubuntu 23.10

Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  I upgraded to Ubuntu 23.10 from 23.04. Everything seems to work except
  there is no audio output on streaming functions. The external
  bluetooth speaker is connected and detected. It is charged and
  responds to testing. Just no sound when playing videos or podcasts.

  ProblemType: Bug
  DistroRelease: Ubuntu 23.10
  Package: pulseaudio 1:16.1+dfsg1-2ubuntu4
  ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
  Uname: Linux 6.5.0-10-generic x86_64
  ApportVersion: 2.27.0-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC0:  owner      975 F.... wireplumber
  /dev/snd/seq:        owner      971 F.... pipewire
  CasperMD5CheckResult: fail
  CurrentDesktop: KDE
  Date: Tue Nov 14 17:50:17 2023
  InstallationDate: Installed on 2023-04-15 (213 days ago)
  InstallationMedia: Kubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
  ProcEnviron:
  LANG=en_US.UTF-8
  PATH=(custom, no user)
  SHELL=/bin/bash
  XDG_RUNTIME_DIR=<set>
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  SourcePackage: pulseaudio
  Symptom: audio
  UpgradeStatus: Upgraded to mantic on 2023-11-09 (5 days ago)
  dmi.bios.date: 07/04/2012
  dmi.bios.release: 4.6
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V3.0
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H61M-P31/W8 (MS-7788)
  dmi.board.vendor: MSI
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: MSI
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV3.0:bd07/04/2012:br4.6:svnMSI:pnMS-7788:pvr1.0:rvnMSI:rnH61M-P31/W8(MS-7788):rvr1.0:cvnMSI:ct3:cvr1.0:skuTobefilledbyO.E.M.:
  dmi.product.family: To be filled by O.E.M.
  dmi.product.name: MS-7788
  dmi.product.sku: To be filled by O.E.M.
  dmi.product.version: 1.0
  dmi.sys.vendor: MSI

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/2043524/+subscriptions