[Intel AX201] Direct firmware load for iwlwifi-so-a0-hr-b0-83.ucode failed with error -2

Bug #2042716 reported by hugh chao
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-firmware (Ubuntu)
New
Undecided
Unassigned
Jammy
Fix Released
Undecided
Unassigned
Mantic
Fix Released
Undecided
Unassigned

Bug Description

[Impact]

Wifi is not functional.

[Fix]

Cherry-pick relevant FW files.

[Where Problems Could Occur]

Only machines with relevant Wifi HW is affected. Potential crashes and hangs dues to bad FW.

[Summary]
I just upgraded my pc from 23.04 to 23.10,
and found that my wifi was dead, turn out it's because the firmware load failed.

[Reproduce Steps]
1. Upgrade 23.04 to 23.10

[Results]
Expected: firmware can be loaded
Actual: firmware load failed

[Additional Information]
1. The firmware can be loaded successfully in 23.04

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-firmware 20230919.git3672ccab-0ubuntu2.1
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Nov 4 16:58:00 2023
Dependencies: firmware-sof-signed 2.2.6-1ubuntu1
InstallationDate: Installed on 2023-02-09 (268 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-10-generic root=UUID=d2e4673c-e5fe-4a04-8647-bc56a5fa2a08 ro quiet splash nvidia.NVreg_PreserveVideoMemoryAllocations=1 vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-6.5.0-10-generic N/A
 linux-backports-modules-6.5.0-10-generic N/A
 linux-firmware 20230919.git3672ccab-0ubuntu2.1
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux-firmware
UpgradeStatus: Upgraded to mantic on 2023-11-04 (0 days ago)
dmi.bios.date: 01/06/2023
dmi.bios.release: 8.9
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0809
dmi.board.asset.tag: Default string
dmi.board.name: PRIME Z790-P WIFI
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0809:bd01/06/2023:br8.9:svnASUS:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ790-PWIFI:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: ASUS

Revision history for this message
hugh chao (hugh712) wrote :
description: updated
description: updated
hugh chao (hugh712)
summary: - Direct firmware load for iwlwifi-so-a0-hr-b0-83.ucode failed with error
- -2
+ [Intel AX201] Direct firmware load for iwlwifi-so-a0-hr-b0-83.ucode
+ failed with error -2
Juerg Haefliger (juergh)
tags: added: kern-8464
Revision history for this message
Juerg Haefliger (juergh) wrote :

That error in itself is not problematic. The kernel walks down until it finds an (older) FW to load, in our case that's -81. However, there are lots of kernel traces in the log related to wifi which could be due to old(er) FW.

Can you download the latest FW from here:
https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/plain/iwlwifi-so-a0-hr-b0-83.ucode
put it in /lib/firmware, reboot and check that it is loaded and verify if wifi is working now? And please attached the kernel log from that boot/run.

Changed in linux-firmware (Ubuntu):
status: New → Incomplete
Revision history for this message
hugh chao (hugh712) wrote :

@juergh

Use the latest firmware,
it can be loaded successfully, and my wifi works,
attached the dmesg log, thank you.

Juerg Haefliger (juergh)
Changed in linux-firmware (Ubuntu):
status: Incomplete → New
description: updated
Juerg Haefliger (juergh)
Changed in linux-firmware (Ubuntu Mantic):
status: New → Fix Committed
Revision history for this message
Ryan (jackiedaytona0) wrote :

This is also a problem for me using beelink s12 pro ubuntu 23.10 with ax201 intel however adding the file in manually didn't fix the problem, still detects the ax101 and can't connect to wifi or use bluetooth. The error message does go away though

Juerg Haefliger (juergh)
Changed in linux-firmware (Ubuntu Jammy):
status: New → Fix Committed
Revision history for this message
Timo Aaltonen (tjaalton) wrote : Please test proposed package

Hello hugh, or anyone else affected,

Accepted linux-firmware into mantic-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/linux-firmware/20230919.git3672ccab-0ubuntu2.4 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested, what testing has been performed on the package and change the tag from verification-needed-mantic to verification-done-mantic. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-mantic. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Revision history for this message
Timo Aaltonen (tjaalton) wrote :

Hello hugh, or anyone else affected,

Accepted linux-firmware into jammy-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/linux-firmware/20220329.git681281e4-0ubuntu3.23 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested, what testing has been performed on the package and change the tag from verification-needed-jammy to verification-done-jammy. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-jammy. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

hugh chao (hugh712)
tags: added: verification-needed verification-needed-jammy verification-needed-mantic
Revision history for this message
hugh chao (hugh712) wrote :

I confirmed that 20230919.git3672ccab-0ubuntu2.4 works well in my mantic pc

tags: added: verification-done-mantic
removed: verification-needed-mantic
Revision history for this message
hugh chao (hugh712) wrote :

I also tried on Jammy,
I confirmed that 20220329.git681281e4-0ubuntu3.23 works well in my pc

tags: added: verification-done verification-done-jammy
removed: verification-needed verification-needed-jammy
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux-firmware - 20230919.git3672ccab-0ubuntu2.4

---------------
linux-firmware (20230919.git3672ccab-0ubuntu2.4) mantic; urgency=medium

  * New Intel MIPI IPU6 firmware available for MTL-P platform (LP: #2043580)
    - SAUCE: Update IPU6EPMTL 20230925 firmware

linux-firmware (20230919.git3672ccab-0ubuntu2.3) mantic; urgency=medium

  * System hang at suspend stress test with WCN6856 WiFi 6E - Qualcomm - 2R8DY (LP: #2042534)
    - SAUCE: WCN6855 hw2.0: 1.1: add WLAN.HSP.1.1-03125-QCAHSPSWPL_V1_V2_SILICONZ_LITE-3.6510.30
  * BT/WiFi coex stability issue on RTL8851BE/RTL8852BE (LP: #2042999)
    - rtw89: 8851b: update fw to v0.29.41.3
    - rtw89: 8852b: update fw to v0.29.29.4
    - rtw89: 8852b: update fw to v0.29.29.5
  * missing mei_vsc firmware for HM2172 and OV02E sensor (LP: #2042074)
    - SAUCE: intel-vsc: add HM2172 and OV02E sensor
  * [Intel AX201] Direct firmware load for iwlwifi-so-a0-hr-b0-83.ucode failed with error -2 (LP: #2042716)
    - iwlwifi: add new FWs from core81-65 release
    - iwlwifi: add a missing FW from core80-39 release

 -- Juerg Haefliger <email address hidden> Thu, 16 Nov 2023 10:35:50 +0100

Changed in linux-firmware (Ubuntu Mantic):
status: Fix Committed → Fix Released
Revision history for this message
Timo Aaltonen (tjaalton) wrote : Update Released

The verification of the Stable Release Update for linux-firmware has completed successfully and the package is now being released to -updates. Subsequently, the Ubuntu Stable Release Updates Team is being unsubscribed and will not receive messages about this bug report. In the event that you encounter a regression using the package from -updates please report a new bug using ubuntu-bug and tag the bug report regression-update so we can easily find any regressions.

Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux-firmware - 20220329.git681281e4-0ubuntu3.23

---------------
linux-firmware (20220329.git681281e4-0ubuntu3.23) jammy; urgency=medium

  * System hang at suspend stress test with WCN6856 WiFi 6E - Qualcomm - 2R8DY (LP: #2042534)
    - SAUCE: WCN6855 hw2.0: 1.1: add WLAN.HSP.1.1-03125-QCAHSPSWPL_V1_V2_SILICONZ_LITE-3.6510.30
  * BT/WiFi coex stability issue on RTL8851BE/RTL8852BE (LP: #2042999)
    - rtw89: 8851b: update firmware to v0.29.41.1
    - rtw89: 8851b: update fw to v0.29.41.2
    - rtw89: 8851b: update fw to v0.29.41.3
    - rtw89: 8852b: update fw to v0.29.29.4
    - rtw89: 8852b: update fw to v0.29.29.5
  * missing mei_vsc firmware for HM2172 and OV02E sensor (LP: #2042074)
    - SAUCE: intel-vsc: add HM2172 and OV02E sensor
  * i915: Update DMC, GuC, HuC fw for Meteor Lake (LP: #2036697)
    - i915: update to GuC 70.8.0 and HuC 8.5.1 for MTL
    - i915: Update MTL DMC to v2.13
    - i915: add GSC 102.0.0.1655 for MTL
    - i915: Update MTL DMC to v2.16
    - i915: update MTL HuC to version 8.5.4
    - i915: Update MTL DMC to v2.17
  * New Intel MIPI IPU6 firmware available for MTL-P platform (LP: #2043580)
    - SAUCE: Update IPU6EPMTL 20230925 firmware
  * [Intel AX201] Direct firmware load for iwlwifi-so-a0-hr-b0-83.ucode failed with error -2 (LP: #2042716)
    - iwlwifi: add a missing FW from core80-39 release

 -- Juerg Haefliger <email address hidden> Thu, 16 Nov 2023 11:25:37 +0100

Changed in linux-firmware (Ubuntu Jammy):
status: Fix Committed → Fix Released
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