No speakers sound on MSI Cyborg 15 A12V (Alder Lake PCH-P High Definition Audio)

Bug #2030972 reported by Leo
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Recently my brother bought this gaming Laptop ( https://www.msi.com/Laptop/Cyborg-15-A12VX/Specification ) , and I installed on it Ubuntu 23.04 (6.2.0-26-generic) . Everything works great, but he can't hear nothing on the laptop speakers. If he plug a headphones, or use HDMI don't have this problem. I see a lot of similar issues with this audio device, Alder Lake PCH-P High Definition Audio, in other distros and seems to be an old kernel problem:

https://askubuntu.com/questions/1454834/no-sound-out-of-laptop-speakers-with-alder-lake-audio-controller

https://bugzilla.kernel.org/show_bug.cgi?id=216311

I hope it will be fixed soon to avoid having to use headphones.
---
ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2023-07-05 (48 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
MachineType: Micro-Star International Co., Ltd. Cyborg 15 A12VF
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
 LANG=gl_ES.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=1900688e-0b4b-4a99-839b-91e783371cf8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-6.2.0-27-generic N/A
 linux-backports-modules-6.2.0-27-generic N/A
 linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.5
Tags: lunar
Uname: Linux 6.2.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sudo users
_MarkForUpload: True
dmi.bios.date: 03/27/2023
dmi.bios.release: 3.9
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: E15K1IMS.309
dmi.board.asset.tag: Default string
dmi.board.name: MS-15K1
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrE15K1IMS.309:bd03/27/2023:br3.9:svnMicro-StarInternationalCo.,Ltd.:pnCyborg15A12VF:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-15K1:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:sku15K1.3:
dmi.product.family: GF
dmi.product.name: Cyborg 15 A12VF
dmi.product.sku: 15K1.3
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

Revision history for this message
Leo (leillo1975) wrote :
summary: No speakers sound on MSI Cyborg 15 A12V (Alder Lake PCH-P High
- Definition Audio))
+ Definition Audio)
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/2030972/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Leo (leillo1975)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Leo (leillo1975) wrote :

alsa-info (sudo alsa-info --no-upload)

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2030972

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Leo (leillo1975) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected lunar
description: updated
Revision history for this message
Leo (leillo1975) wrote : AudioDevicesInUse.txt

apport information

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Leo (leillo1975) wrote : CurrentDmesg.txt

apport information

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Leo (leillo1975) wrote : IwConfig.txt

apport information

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Leo (leillo1975) wrote : Lspci.txt

apport information

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Leo (leillo1975) wrote : Lspci-vt.txt

apport information

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Leo (leillo1975) wrote : Lsusb.txt

apport information

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Leo (leillo1975) wrote : Lsusb-t.txt

apport information

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Leo (leillo1975) wrote : Lsusb-v.txt

apport information

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Leo (leillo1975) wrote : PaInfo.txt

apport information

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Leo (leillo1975) wrote : ProcCpuinfo.txt

apport information

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Leo (leillo1975) wrote : ProcCpuinfoMinimal.txt

apport information

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Leo (leillo1975) wrote : ProcInterrupts.txt

apport information

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Leo (leillo1975) wrote : ProcModules.txt

apport information

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Leo (leillo1975) wrote : RfKill.txt

apport information

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Leo (leillo1975) wrote : UdevDb.txt

apport information

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Leo (leillo1975) wrote : WifiSyslog.txt

apport information

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Leo (leillo1975) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Leo (leillo1975) wrote :

No news about this bug? No fixes or workarounds?

Revision history for this message
Leo (leillo1975) wrote :

Today I saw that there was an update in Ubuntu about the sound on Intel Meteor Lake hardware . I don't know if it has anything to do with the problem, but I told my brother to update the laptop and now it works properly.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2029281/comments/16

firmware-sof (2.0-1ubuntu4.4) jammy; urgency=medium

  * Soundwire support for Dell SKU0C87 devices. LP: #2029281
    - Add sof-v2.7 for Intel Meteor Lake hardware.
    - Add more sof-v2.7.1 Intel MTL binaries

firmware-sof (2.0-1ubuntu4.3) jammy; urgency=medium

  * Add RPL topology updates
    - UBUNTU: SAUCE: Add topology updates for Intel RPL Dell 0C11 SKU.
    (LP: #2038263)

 -- Dimitri John Ledkov <email address hidden> Fri, 17 Nov 2023 12:13:11 +0000

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