Cannot reach login screen after firmware update and ubuntu update

[Simon Morley]

I recently had firmware upgraded on my dell laptop and have upgraded unbuntu to Ubuntu 22.04.3 LTS

No matter what nvidia-driver options I try I cannot get to the login screen without purging nvidia drivers.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-shell 42.9-0ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-78.85-generic 5.15.99
Uname: Linux 5.15.0-78-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 8 19:46:29 2023
DisplayManager: lightdm
InstallationDate: Installed on 2019-03-16 (1605 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38
RelatedPackageVersions: mutter-common 42.9-0ubuntu4
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to jammy on 2023-08-07 (0 days ago)

[Daniel van Vugt (vanvugt)]

I don't see any evidence of gnome-shell or the login screen failing because apparently neither are even being attempted...

If you "purge" the Nvidia drivers then what does the boot log look like after that?

[Daniel van Vugt (vanvugt)]

Looks like a failed upgrade to jammy only yesterday:

> UpgradeStatus: Upgraded to jammy on 2023-08-07 (0 days ago)

Possibly also relevant is that the system is trying to use lightdm when it should be using gdm3:

> DisplayManager: lightdm

[Simon Morley (simondeanm)]

Thanks Daniel,

A few issues so have re-installed.

Regards
Simon

On Tue, 8 Aug 2023 at 8:35 PM, Daniel van Vugt <email address hidden>
wrote:

> Looks like a failed upgrade to jammy only yesterday:
>
> > UpgradeStatus: Upgraded to jammy on 2023-08-07 (0 days ago)
>
> Possibly also relevant is that the system is trying to use lightdm when
> it should be using gdm3:
>
> > DisplayManager: lightdm
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2030720
>
> Title:
> Cannot reach login screen after firmware update and ubuntu update
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I recently had firmware upgraded on my dell laptop and have upgraded
> unbuntu to Ubuntu 22.04.3 LTS
>
> No matter what nvidia-driver options I try I cannot get to the login
> screen without purging nvidia drivers.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: gnome-shell 42.9-0ubuntu2
> ProcVersionSignature: Ubuntu 5.15.0-78.85-generic 5.15.99
> Uname: Linux 5.15.0-78-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.5
> Architecture: amd64
> CasperMD5CheckResult: unknown
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Aug 8 19:46:29 2023
> DisplayManager: lightdm
> InstallationDate: Installed on 2019-03-16 (1605 days ago)
> InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary
> 20180608-09:38
> RelatedPackageVersions: mutter-common 42.9-0ubuntu4
> SourcePackage: gnome-shell
> UpgradeStatus: Upgraded to jammy on 2023-08-07 (0 days ago)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/2030720/+subscriptions
>
>

[Daniel van Vugt (vanvugt)]

OK, I assume the issue has not reappeared in a fresh install.