[Dell XPS 17 9700] Upon shutdown, shutdown process doesn't complete and the computer stays on

[Célian Godefroid]

When I want to shutdown my computer, very often since last Ubuntu version, the process seems not to go to the end, and the computer never shuts down. I used not to notice it, physically close my laptop and put it back in my bag, then hours later find it very hot and with fans going at full speed.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Jun 9 16:35:50 2023
DistUpgraded: 2023-04-21 10:53:49,032 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: lunar
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a week
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Intel Corporation CometLake-H GT2 [UHD Graphics] [8086:9bc4] (rev 05) (prog-if 00 [VGA controller])
   Subsystem: Dell CometLake-H GT2 [UHD Graphics] [1028:098f]
   Subsystem: Dell TU117M [GeForce GTX 1650 Ti Mobile] [1028:098f]
InstallationDate: Installed on 2021-04-12 (787 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. XPS 17 9700
ProcEnviron:
 LANG=fr_FR.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-20-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to lunar on 2023-04-21 (49 days ago)
dmi.bios.date: 03/14/2023
dmi.bios.release: 1.24
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.24.0
dmi.board.name: 0PV91W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.24.0:bd03/14/2023:br1.24:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0PV91W:rvrA00:cvnDellInc.:ct10:cvr:sku098F:
dmi.product.family: XPS
dmi.product.name: XPS 17 9700
dmi.product.sku: 098F
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.114-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.2-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. Please reproduce the bug again, wait a while and power off the machine. Then turn it on again and run:

  journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

[Daniel van Vugt (vanvugt)]

Thanks. That log suggests it only took 2 seconds to shut down, and systemd clearly intended to power off the machine:

juin 13 09:20:47 celian-XPS-17-9700 systemd[1]: Finished systemd-poweroff.service - System Power Off.
juin 13 09:20:47 celian-XPS-17-9700 systemd[1]: Reached target poweroff.target - System Power Off.
juin 13 09:20:47 celian-XPS-17-9700 systemd[1]: Shutting down.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.