HP EliteBook 650 G9 fails to wake from sleep, reboots instead

[Reymbergen Djumanazarov]

Hi Team,

My laptop HP EliteBook 650 G9 gets stuck after sleep mode. Not always, but every 2-3 times, it reboots itself while trying to wake up.

Release: Ubuntu 23.04

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: gnome-shell 44.0-2ubuntu3
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed May 31 20:44:32 2023
DisplayManager: gdm3
InstallationDate: Installed on 2023-05-30 (1 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
RelatedPackageVersions: mutter-common 44.0-2ubuntu4.23.04.1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to lunar on 2023-05-30 (0 days ago)
---
ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: reymbergen 6138 F.... pipewire
                      reymbergen 6142 F.... wireplumber
 /dev/snd/seq: reymbergen 6138 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2023-05-30 (1 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
MachineType: HP HP EliteBook 650 15.6 inch G9 Notebook PC
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-20-generic root=UUID=86f01b4f-db0d-4b50-b951-6b12abd24c79 ro quiet splash resume=UUID=86f01b4f-db0d-4b50-b951-6b12abd24c79 resume_offset=37726208 vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
RelatedPackageVersions:
 linux-restricted-modules-6.2.0-20-generic N/A
 linux-backports-modules-6.2.0-20-generic N/A
 linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.1
Tags: lunar wayland-session
Uname: Linux 6.2.0-20-generic x86_64
UpgradeStatus: Upgraded to lunar on 2023-05-30 (1 days ago)
UserGroups: adm cdrom dialout dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/10/2023
dmi.bios.release: 6.1
dmi.bios.vendor: HP
dmi.bios.version: U75 Ver. 01.06.01
dmi.board.name: 897C
dmi.board.vendor: HP
dmi.board.version: KBC Version 07.5E.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 7.94
dmi.modalias: dmi:bvnHP:bvrU75Ver.01.06.01:bd03/10/2023:br6.1:efr7.94:svnHP:pnHPEliteBook65015.6inchG9NotebookPC:pvr:rvnHP:rn897C:rvrKBCVersion07.5E.00:cvnHP:ct10:cvr:sku6G9E2PA#ABG:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 650 15.6 inch G9 Notebook PC
dmi.product.sku: 6G9E2PA#ABG
dmi.sys.vendor: HP

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Daniel van Vugt (vanvugt)]

Also next time the problem happens, after the reboot please run:

  journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

[Reymbergen Djumanazarov (reymbergen)]

Hi Daniel,

There was no files after recent crashes. Previous files are already
uploaded already. Can be checked here
https://errors.ubuntu.com/user/dbe5c76653246e250ed4a9240891c4f0374d0d6987671e11ff68d8d2d6dff04b375c7a67c764772a2fb5a61b08eee37e43762fc4e45cfeba09888d3d67c33f3f

Attaching prevboot.txt file.

On Thu, Jun 1, 2023 at 12:15 PM Daniel van Vugt <email address hidden>
wrote:

> Also next time the problem happens, after the reboot please run:
>
> journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
>
> ** Package changed: gnome-shell (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2021970
>
> Title:
> HP EliteBook crashes after standby. Also, touchpad get sticky like
> right button pressed.
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> Hi Team,
>
> My laptop HP EliteBook 650 G9 gets stuck after sleep mode. Not always,
> but every 2-3 times, it reboots itself while trying to wake up.
>
> Release: Ubuntu 23.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 23.04
> Package: gnome-shell 44.0-2ubuntu3
> ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
> Uname: Linux 6.2.0-20-generic x86_64
> ApportVersion: 2.26.1-0ubuntu2
> Architecture: amd64
> CasperMD5CheckResult: pass
> CurrentDesktop: ubuntu:GNOME
> Date: Wed May 31 20:44:32 2023
> DisplayManager: gdm3
> InstallationDate: Installed on 2023-05-30 (1 days ago)
> InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
> RelatedPackageVersions: mutter-common 44.0-2ubuntu4.23.04.1
> SourcePackage: gnome-shell
> UpgradeStatus: Upgraded to lunar on 2023-05-30 (0 days ago)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/2021970/+subscriptions
>
>

--
With regards,

Reymbergen Djumanazarov

[Reymbergen Djumanazarov (reymbergen)]

Hi Daniel,

I also noticed earlier kernel split_locks in syslog as below. I tried to
disable by kernel option in grub, but still crash happens. Just FYI.

2023-05-31T20:34:17.912925+10:00 EliteBook-650-G9 kernel: [ 0.000000]
x86/split lock detection: #AC: crashing the kernel on kernel split_locks
and warning on user-space split_locks

On Thu, Jun 1, 2023 at 1:29 PM Reymbergen Djumanazarov <email address hidden>
wrote:

> Hi Daniel,
>
> There was no files after recent crashes. Previous files are already
> uploaded already. Can be checked here
> https://errors.ubuntu.com/user/dbe5c76653246e250ed4a9240891c4f0374d0d6987671e11ff68d8d2d6dff04b375c7a67c764772a2fb5a61b08eee37e43762fc4e45cfeba09888d3d67c33f3f
>
> Attaching prevboot.txt file.
>
> On Thu, Jun 1, 2023 at 12:15 PM Daniel van Vugt <
> <email address hidden>> wrote:
>
>> Also next time the problem happens, after the reboot please run:
>>
>> journalctl -b-1 > prevboot.txt
>>
>> and attach the resulting text file here.
>>
>>
>> ** Package changed: gnome-shell (Ubuntu) => ubuntu
>>
>> ** Changed in: ubuntu
>> Status: New => Incomplete
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/2021970
>>
>> Title:
>> HP EliteBook crashes after standby. Also, touchpad get sticky like
>> right button pressed.
>>
>> Status in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> Hi Team,
>>
>> My laptop HP EliteBook 650 G9 gets stuck after sleep mode. Not always,
>> but every 2-3 times, it reboots itself while trying to wake up.
>>
>> Release: Ubuntu 23.04
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 23.04
>> Package: gnome-shell 44.0-2ubuntu3
>> ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
>> Uname: Linux 6.2.0-20-generic x86_64
>> ApportVersion: 2.26.1-0ubuntu2
>> Architecture: amd64
>> CasperMD5CheckResult: pass
>> CurrentDesktop: ubuntu:GNOME
>> Date: Wed May 31 20:44:32 2023
>> DisplayManager: gdm3
>> InstallationDate: Installed on 2023-05-30 (1 days ago)
>> InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64
>> (20221020)
>> RelatedPackageVersions: mutter-common 44.0-2ubuntu4.23.04.1
>> SourcePackage: gnome-shell
>> UpgradeStatus: Upgraded to lunar on 2023-05-30 (0 days ago)
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/ubuntu/+bug/2021970/+subscriptions
>>
>>
>
> --
> With regards,
>
> Reymbergen Djumanazarov
>

--
With regards,

Reymbergen Djumanazarov

[Daniel van Vugt (vanvugt)]

It appears you have two bugs:

1. This kernel bug with failing to wake from sleep.

2. Bug 2012230 happened on the machine yesterday too.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2021970

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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[Reymbergen Djumanazarov (reymbergen)]

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