Wrong error message displayed when hold blocked because of pickup location
Bug #2017306 reported by
Benjamin Kalish
This bug affects 2 people
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Evergreen |
New
|
Undecided
|
Unassigned |
Bug Description
When staff try to place a hold in the staff client and the hold is prohibited based on the pickup location the message that displays reads "item not holdable". The message should say "item is not holdable at this pickup location" or something to that effect. It is important that these messages be accurate as the confusion that result from an inaccurate message can lead to poor customer service and staff frustration.
tags: | added: ux-error-messages |
To post a comment you must log in.
I think this issue may be resolved in the fix for https:/ /bugs.launchpad .net/evergreen/ +bug/1477154, which immediately alerts the patron if the selected library is not a pickup location and disallows the patron to click Submit if this is the case.