pulseaudio does not recognize PCI SoundBlaster card

[George R Lunney]

I didn't have sound after an update to Ubuntu (and a reboot the next day). Pulseaudio does not recognize my soundcard. Since all my work involves audio, I have switched to Windows 10 (I have a dual boot computer).
LSPCI finds my sound card but alsa and pacmd don't.
Until this is fixed, I am no longer using UBuntu but am switching to Windows 10.
Let me know when this issue is resolved.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-35.36~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: george 4472 F.... pipewire-media-
 /dev/snd/pcmC1D0c: george 4473 F...m pulseaudio
 /dev/snd/seq: george 4471 F.... pipewire
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 3 13:14:07 2023
InstallationDate: Installed on 2021-07-19 (592 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: Upgraded to jammy on 2022-08-14 (201 days ago)
dmi.bios.date: 03/18/2016
dmi.bios.release: 5.11
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R01-A3
dmi.board.name: H11H4-AD2
dmi.board.vendor: Acer
dmi.board.version: V:1.1
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR01-A3:bd03/18/2016:br5.11:svnAcer:pnSoniaHC:pvr:rvnAcer:rnH11H4-AD2:rvrV1.1:cvnAcer:ct3:cvr:sku0000000000000000:
dmi.product.family: Acer Desktop
dmi.product.name: SoniaHC
dmi.product.sku: 0000000000000000
dmi.sys.vendor: Acer

[Paulo Flabiano Smorigo (pfsmorigo)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[George R Lunney (lunney)]

This bug may NOT BE A SECURITY ISSUE, but without access to audio I cannot do 90% of the work I do in Ubuntu. I suggest that you acknowledge the problem and fix it. For the meantime I will be using Windows 10.

G

Bug description:
   I didn't have sound after an update to Ubuntu (and a reboot the next day). Pulseaudio does not recognize my soundcard. Since all my work involves audio, I have switched to Windows 10 (I have a dual boot computer).
   LSPCI finds my sound card but alsa and pacmd don't.
   Until this is fixed, I am no longer using UBuntu but am switching to Windows 10.
   Let me know when this issue is resolved.

   ProblemType: Bug
   DistroRelease: Ubuntu 22.04
   Package: alsa-base 1.0.25+dfsg-0ubuntu7
   ProcVersionSignature: Ubuntu 5.19.0-35.36~22.04.1-generic 5.19.17
   Uname: Linux 5.19.0-35-generic x86_64
   ApportVersion: 2.20.11-0ubuntu82.3
   Architecture: amd64
   AudioDevicesInUse:
    USER PID ACCESS COMMAND
    /dev/snd/controlC1: george 4472 F.... pipewire-media-
    /dev/snd/pcmC1D0c: george 4473 F...m pulseaudio
    /dev/snd/seq: george 4471 F.... pipewire
   CasperMD5CheckResult: unknown
   CurrentDesktop: ubuntu:GNOME
   Date: Fri Mar 3 13:14:07 2023
   InstallationDate: Installed on 2021-07-19 (592 days ago)
   InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
   PackageArchitecture: all
   ProcEnviron:
    PATH=(custom, no user)
    XDG_RUNTIME_DIR=<set>
    LANG=en_US.UTF-8
    SHELL=/bin/bash
   SourcePackage: alsa-driver
   Symptom: audio
   Title: PCI/internal sound card not detected
   UpgradeStatus: Upgraded to jammy on 2022-08-14 (201 days ago)
   dmi.bios.date: 03/18/2016
   dmi.bios.release: 5.11
   dmi.bios.vendor: American Megatrends Inc.
   dmi.bios.version: R01-A3
   dmi.board.name: H11H4-AD2
   dmi.board.vendor: Acer
   dmi.board.version: V:1.1
   dmi.chassis.type: 3
   dmi.chassis.vendor: Acer
   dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR01-A3:bd03/18/2016:br5.11:svnAcer:pnSoniaHC:pvr:rvnAcer:rnH11H4-AD2:rvrV1.1:cvnAcer:ct3:cvr:sku0000000000000000:
   dmi.product.family: Acer Desktop
   dmi.product.name: SoniaHC
   dmi.product.sku: 0000000000000000
   dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/2009224/+subscriptions

On 3/3/23 2:09 PM, Paulo Flabiano Smorigo wrote:
> Thanks for taking the time to report this bug and helping to make Ubuntu
> better. We appreciate the difficulties you are facing, but this appears
> to be a "regular" (non-security) bug. I have unmarked it as a security
> issue since this bug does not show evidence of allowing attackers to
> cross privilege boundaries nor directly cause loss of data/privacy.
> Please feel free to report any other bugs you may find.
>

[Oscaruzzo (oscar-lazzarino)]

I confirm this. It happens with kernel 5.19 but works with 5.15 and earlier (tried with grub options /advanced ubuntu options/boot with previous kernel version).

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Rovano (rovano)]

George R Lunney (lunney)
Easy way override bug is using old kernel 5.19.0-32. Instead 35.