toshiba: No multimedia key button support hardy

[Bastian Becker]

Since a few days, my multimedia keys only work particular. Only the shutdown and web browser button is working propertly, pause, stop, start, next and previous track doesn't work. This problem appears in EVERY multimedia software like Exaile, Rhythmbox, amarok etc.

My keyboard is a standard laptop one of the Toshiba Satellite P200-1e9

[Matthew Garrett (mjg59)]

toshiba_acpi.modprobe has been dropped from acpi-support. This is needed in order to enable the polling support for generating hotkey events on Toshibas. It was removed because the patch adding this support to the kernel was inadvertently dropped - the kernel has since been fixed, and so this file should not have been removed.

[Daniel Hahler (blueyed)]

This reverts the module removal and also fixes bug 194609.

[Launchpad Janitor (janitor)]

This bug was fixed in the package acpi-support - 0.108

---------------
acpi-support (0.108) hardy; urgency=low

  [ Daniel Hahler ]
  * /etc/modprobe.d/toshiba_acpi.modprobe, debian/rules, README.toshiba:
    Fix regression for toshiba, which should not have been removed
    (LP: #199888)
  * events/lenovo-eject, debian/preinst:
    Drop events/lenovo-eject again: it's a dock eject button and not a CD
    eject button (LP: #194609)

  [ Steve Langasek ]
  * lib/state-funcs: update isAnyWirelessPoweredOn() to recognize
    devices exporting only the new rf_kill status interface.
    LP: #180598.

 -- Steve Langasek <email address hidden> Fri, 21 Mar 2008 16:51:13 -0700

[Bastian Becker (bastianbecker-deactivatedaccount)]

Ok, I've installed the update, but in some applications the buttons "Start / Pause" and "Next Track" "Previous Track" doesn't work. Before Hardy, they worked fine. So I think this bug isn't solved.

[Steve Langasek (vorlon)]

On Sun, Mar 23, 2008 at 11:58:10AM -0000, Bastian Becker wrote:
> Ok, I've installed the update, but in some applications the buttons
> "Start / Pause" and "Next Track" "Previous Track" doesn't work. Before
> Hardy, they worked fine. So I think this bug isn't solved.

Did you restart your system after installing this upgrade? The missing
modprobe config file causes the toshiba module to be loaded with wrong
options; fixing this does not take effect just by installing the updated
acpi-support package, you have to reload the module with the correct
options. The simplest way of accomplishing this is with a reboot.

[Bastian Becker (bastianbecker-deactivatedaccount)]

Yes, that was what I thought first. But it doesn't work.

[Steve Langasek (vorlon)]

On Mon, Mar 24, 2008 at 10:23:11AM -0000, Bastian Becker wrote:
> Yes, that was what I thought first. But it doesn't work.

Ok. Can you confirm that the /etc/modprobe.d/toshiba_acpi.modprobe file is
in fact *present* on your system? The upgrade to the new version of the
package should have automatically restored it (it did for me), but perhaps
something else went wrong in the process.

[Bastian Becker (bastianbecker-deactivatedaccount)]

Hi Steve,

yes, the file is present on my system. I've installed hardy new today and it doesn't work again.
The file contains the following:
options toshiba_acpi hotkeys_over_acpi=1

Thanks for your help!

[Daniel Hahler (blueyed)]

Bastian, please provide the output of the following commands:
1. lsmod | grep toshiba
2. dpkg -S toshiba.ko
3. uname -a

[Bastian Becker (bastianbecker-deactivatedaccount)]

Hi Daniel, here the outputs:

1) bastian@BB-Satellite:~$ lsmod | grep toshiba
no output :-(

2) linux-image-2.6.24-12-generic: /lib/modules/2.6.24-12-generic/kernel/drivers/char/toshiba.ko

3) Linux BB-Satellite 2.6.24-12-generic #1 SMP Wed Mar 12 23:01:54 UTC 2008 i686 GNU/Linux

[Daniel Hahler (blueyed)]

So the module isn't loaded at all. Please provide the output of the following commands (in that order):
1. sudo modprobe toshiba
2. dmesg | grep toshiba

[Bastian Becker (bastianbecker-deactivatedaccount)]

Ok, here's the output.

bastian@BB-Satellite:~$ sudo modprobe toshiba
[sudo] password for bastian:
FATAL: Error inserting toshiba (/lib/modules/2.6.24-12-generic/kernel/drivers/char/toshiba.ko): No such device
bastian@BB-Satellite:~$

- and -
[12001.103649] toshiba: not a supported Toshiba laptop

That doesn't look good :-/

[Steve Langasek (vorlon)]

curiously, I don't see a 'toshiba' module on my system at all, just 'toshiba_acpi'... is this module only available on i386?

Bastian, does 'sudo modprobe toshiba_acpi' give different results?

[Bastian Becker (bastianbecker-deactivatedaccount)]

Hi Steve, here's the output.

bastian@BB-Satellite:~$ sudo modprobe toshiba_acpi
[sudo] password for bastian:
FATAL: Error inserting toshiba_acpi (/lib/modules/2.6.24-12-generic/kernel/drivers/acpi/toshiba_acpi.ko): No such device
bastian@BB-Satellite:~$

I have an i386 system.

[Steve Langasek (vorlon)]

I'm inclined to think that this remaining issue is a kernel bug, then, not an acpi-support issue; all evidence points to acpi-support being in the same condition that it was before the modprobe options were incorrectly dropped. Matthew, Daniel, do you agree? Should this be reassigned now to the kernel?

[Daniel Hahler (blueyed)]

Yes, I agree. It sounds like the kernel has not been fixed for all Toshibas or something similar.
Matthew?

[Steve Langasek (vorlon)]

opening a kernel task for this bug; the remaining issues seem to be a regression, but not one caused by the acpi-support changes.

[Daniel Holbach (dholbach)]

Unsubscribed Ubuntu Sponsors for main from this bug, no patch needs sponsoring right now.

[Peter Valdemar Mørch (pmorch)]

Now, the subject does say "toshiba:" but I have a Dell Optiplex 755 with a "Microsoft Natural Ergonomic Keyboard 4000 v1.0" keyboard with danish layout. Also here, my multimedia keys do not work. They did work in Gutsy. I have gone back to gutsy and they work again. But not in Hardy.

See also http://ubuntuforums.org/showthread.php?t=734764

[Bastian Becker (bastianbecker-deactivatedaccount)]

The problem is now solved for me with the updates from the end of March...

[Steve Langasek (vorlon)]

Thanks for the follow-up, Bastian. Closing this issue out then.

[Feanor (angelo-pantano)]

i still have the issue

feanor@eldar:~$ uname -a
Linux eldar 2.6.24-15-generic #1 SMP Tue Apr 8 00:33:51 UTC 2008 i686 GNU/Linux

feanor@eldar:~$ sudo modprobe toshiba
FATAL: Error inserting toshiba (/lib/modules/2.6.24-15-generic/kernel/drivers/char/toshiba.ko): No such device

feanor@eldar:~$ dmesg | grep toshiba
[17431.881146] toshiba: not a supported Toshiba laptop

this is on ubuntu hardy, any clues?

[George Sakkis (george-sakkis)]

I installed Hardy a few days ago and I have the same issue on Toshiba M45-2653

[Daniel Hahler (blueyed)]

Re-opening the linux task - at least two people still having this problem.

[jarviw (jarviw)]

I have Toshiba M45-S351 running hardy..
pretty much exactly the same problem -- none of the fn keys work,
I followed everything on this thread and gets exactly the same result...

I remember it worked back then... in Edgy at least. I think it was broken since Feisty.

are there any work around for this at all?? Thanks!

[gavomatic57 (gavin-lewis7)]

Same issue here with Toshiba Satellite A100-920 and Ubuntu 8.04 x64

 Error inserting toshiba_acpi (/lib/modules/2.6.24-19-generic/kernel/drivers/acpi/toshiba_acpi.ko): No such device

No multimedia keys and no Fn key support.

[Matt Zimmerman (mdz)]

A similar regression was described in bug 77026, and was fixed by updating to a different version of the driver.

[Matt Zimmerman (mdz)]

The changes which were made (and reverted) to acpi-support in response to this bug are documented in bug 180678

[Ben Collins (ben-collins)]

The kernel had no changes needed. The driver has already been updated.

[Chris Olin (chris.olin)]

I have this same problem. See the following text.

# uname -a
Linux rianthas 2.6.24-19-generic #1 SMP Wed Aug 20 22:56:21 UTC 2008 i686 GNU/Linux

# lsmod | grep toshiba
No output

# modprobe toshiba
FATAL: Error inserting toshiba (/lib/modules/2.6.24-19-generic/kernel/drivers/char/toshiba.ko): No such device

# modprobe toshiba_acpi
FATAL: Error inserting toshiba_acpi (/lib/modules/2.6.24-19-generic/kernel/drivers/acpi/toshiba_acpi.ko): No such device

# dmesg |grep toshiba
[ 1960.989167] toshiba: not a supported Toshiba laptop
[ 3389.901132] toshiba: not a supported Toshiba laptop

The laptop is a Toshiba Satellite A305D-S6848.

[axion (bugzilla-axion)]

I still have this problem even though I am running intrepid ibex

[Mike.lifeguard (mikelifeguard)]

I'm having this issue with a Toshiba Satellite A100 0FH (model no. PSAA8C-0FH00E) running intrepid (up-to-date as of today).

[Steve Langasek (vorlon)]

Mike,

Since this bug is resolved for the original submitter, we can't assume that your bug is at all related to the original problem. Please open a separate bug report for your issue, describing in as much detail as possible exactly what it is you're seeing.

Please see https://help.ubuntu.com/community/ReportingBugs for an explanation of how best to report your bug, and https://wiki.ubuntu.com/Hotkeys/Troubleshooting for information about identifying the correct package responsible for hotkey problems.