wacom invisible cursor on startup, xorg 22.04

Bug #1982584 reported by X Ghosh
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
mutter (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

With a Wacom One attached, the mouse cursor doesn't show.

The mouse cursor can be made to show if, after logging in using the keyboard, you type the super-key, type "zoom", and arrow key over to zoom, and activate the zoom functionality with the enter key. Then the mouse cursor appears once your view is zoomed in, and you can deactivate the zoom and go about everything as normal with the mouse cursor working normally again.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: mutter 42.2-0ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
Uname: Linux 5.15.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 22 06:45:04 2022
InstallationDate: Installed on 2022-01-30 (172 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
SourcePackage: mutter
UpgradeStatus: Upgraded to jammy on 2022-05-16 (66 days ago)

Revision history for this message
X Ghosh (xinyyc) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in mutter (Ubuntu):
status: New → Confirmed
tags: added: wacom
tags: added: cursor nvidia
Revision history for this message
Filidor Wiese (filiw) wrote :

Same here with

$ lsusb | grep -i wacom
Bus 003 Device 009: ID 056a:033e Wacom Co., Ltd CTH-690 [Intuos Art (M)]

$ xinput | grep -i wacom
⎜ ↳ Wacom Intuos PT M 2 Pen stylus id=14 [slave pointer (2)]
⎜ ↳ Wacom Intuos PT M 2 Pad pad id=15 [slave pointer (2)]
⎜ ↳ Wacom Intuos PT M 2 Finger touch id=16 [slave pointer (2)]

For me the workaround is to unplug/plug the usb cord of the Wacom tablet then go to Wacom settings screen. After that the cursor is shown and functioning as expected.

It's a bit of a hassle to do this after every boot.

Revision history for this message
Christian (moosebag) wrote (last edit ):

I have the same problem - any ongoing solutions ?

You can override the problem with a second plugged mouse too, if you move it only one pixel at after startup the mousepointer appears and stay until shutdown.

Maybe the problem is to initialise the pointer when using wacom ?

The Wacom pointer is working but you can't see it, unless you bring the pointer to be visible by override it by another device.

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