[Dell Latitude 5490] Touchpad works only for a little while

[Oscar M. Baez-Villanueva]

When I work with my mouse pad or external mouse it stops working short after I started

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-51.58~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-51-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 23 09:53:51 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Dell UHD Graphics 620 [1028:0816]
InstallationDate: Installed on 2021-11-27 (207 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2b Intel Corp.
 Bus 001 Device 003: ID 0c45:6717 Microdia Integrated_Webcam_HD
 Bus 001 Device 005: ID 248a:8367 Maxxter Wireless Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude 5490
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-51-generic root=UUID=2bb9fec0-37e2-4386-bf2f-31a193b03072 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/06/2021
dmi.bios.release: 1.19
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.19.0
dmi.board.name: 0DH2HV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.19.0:bd10/06/2021:br1.19:svnDellInc.:pnLatitude5490:pvr:rvnDellInc.:rn0DH2HV:rvrA00:cvnDellInc.:ct10:cvr:sku0816:
dmi.product.family: Latitude
dmi.product.name: Latitude 5490
dmi.product.sku: 0816
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. As soon as the touchpad/mouse stops working next time, please run:

  journalctl -b0 > stoppedworkinghere.txt

and attach the resulting text file here.

[Daniel van Vugt (vanvugt)]

This might also be relevant:

[ 1115.195] (EE) event14 - DELL0816:00 044E:121F Touchpad: kernel bug: Touch jump detected and discarded.
See https://wayland.freedesktop.org/libinput/doc/1.15.5/touchpad-jumping-cursors.html for details

[Launchpad Janitor (janitor)]

[Expired for linux-hwe-5.13 (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for libinput (Ubuntu) because there has been no activity for 60 days.]