Bug #1960605 “System freeze” : Bugs : linux-hwe-5.13 package : Ubuntu

Revision history for this message

Roef Mahlmann (astroroef) wrote on 2022-02-11:

#1

20220122_syslog_failed_login.txt Edit (22.0 KiB, text/plain)
.proc.driver.nvidia.params.txt Edit (802 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (87.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.4 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (46.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (16.4 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (429 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (538 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (42.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (17.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (11.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (9.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (265.6 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (45.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (45.6 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (20.2 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.9 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (144.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-02-14:

#2

Thanks for the bug report.

I can see two problems here, though am not sure if either is the main issue:

* Timeout, server 21.0.0.52 not responding. Whatever that is, if it's a server the machine depends on then it might cause a startup failure.

* CurrentDmesg.txt seems to suggest file system corruption on /dev/sdb1. If that's something the machine depends on then it might cause a startup failure.

summary:	- Xorg freeze + System freeze
affects:	xorg (Ubuntu) → ubuntu

Revision history for this message

Roef Mahlmann (astroroef) wrote on 2022-02-14:

#3

@Daniel:

*one
Timeout, server 21.0.0.52 is itself.
jolanda@pavilion:~$ ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
    inet6 ::1/128 scope host
       valid_lft forever preferred_lft forever
2: eno1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UP group default qlen 1000
    link/ether 48:9e:bd:0e:96:1d brd ff:ff:ff:ff:ff:ff
    altname enp7s0
    inet 21.0.0.52/24 brd 21.0.0.255 scope global noprefixroute eno1
       valid_lft forever preferred_lft forever
    inet6 fe80::5125:b910:ac95:e50/64 scope link noprefixroute
       valid_lft forever preferred_lft forever
3: wlo1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
    link/ether 14:18:c3:78:64:0f brd ff:ff:ff:ff:ff:ff
    altname wlp0s20f3
    inet 21.0.0.62/24 brd 21.0.0.255 scope global noprefixroute wlo1
       valid_lft forever preferred_lft forever
    inet6 fe80::f711:141f:56a:56c5/64 scope link noprefixroute
       valid_lft forever preferred_lft forever

ps: the booting problem (black screen) also occurs when the system is somewhere on the road, not connected to any network.

*two:
/dev/sdb1 is an external usb disk which should not interfere. It could be half connected or some other problem. I'll do an fsck on it

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-02-15:

#4

Thanks for that. Next:

1. Reboot and reproduce the system freeze again.

2. Next time you are able to log in please run:

journalctl -b-1 > prevboot.txt

3. Attach the resulting text file here.

Changed in ubuntu:
status:	New → Incomplete
tags:	added: nvidia

Revision history for this message

Roef Mahlmann (astroroef) wrote on 2022-02-16:

#5

Download full text (4.6 KiB)

In the original post I've added the last lines of the syslog which came to me with ssh. The last lines did not even make it to the disk. After the user starts at the welcome screen on Jan 22 10:31:03 the system halts at Jan 22 10:31:10.

Yesterday (20220215) the system booted without any problem. Today I tried to reproduce the problem. After five times rebooting without problems I looked at the /var/log/apt/history.log and found the latest upgrade:

Start-Date: 2022-02-14 19:34:26
Commandline: apt upgrade
Upgrade: libdrm-nouveau2:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), libegl-mesa0:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libglapi-mesa:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), ubuntu-advantage-tools:amd64 (27.5~20.04.1, 27.6~20.04.1), python-apt-common:amd64 (2.0.0ubuntu0.20.04.6, 2.0.0ubuntu0.20.04.7), libxatracker2:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libegl1-mesa:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libgbm1:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libdrm-amdgpu1:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), python3-distupgrade:amd64 (1:20.04.36, 1:20.04.37), ubuntu-release-upgrader-core:amd64 (1:20.04.36, 1:20.04.37), firefox-locale-en:amd64 (96.0+build2-0ubuntu0.20.04.1, 97.0+build2-0ubuntu0.20.04.1), firefox-locale-nl:amd64 (96.0+build2-0ubuntu0.20.04.1, 97.0+build2-0ubuntu0.20.04.1), libdrm2:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), libgl1-mesa-dri:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libgl1-mesa-glx:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), ubuntu-release-upgrader-gtk:amd64 (1:20.04.36, 1:20.04.37), libdrm-intel1:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), firefox:amd64 (96.0+build2-0ubuntu0.20.04.1, 97.0+build2-0ubuntu0.20.04.1), libdrm-radeon1:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), mesa-vdpau-drivers:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), linux-firmware:amd64 (1.187.25, 1.187.26), mesa-vulkan-drivers:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), python3-apt:amd64 (2.0.0ubuntu0.20.04.6, 2.0.0ubuntu0.20.04.7), mesa-va-drivers:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libglx-mesa0:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libdrm-common:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1)
End-Date: 2022-02-14 19:35:09

Perhaps the problem is solved with one of the patches?

The system is also new
root@pavilion:~# inxi -F
System: Host: pavilion Kernel: 5.13.0-28-generic x86_64 bits: 64 Console: tty 1 Distro: Ubuntu 20.04.3 LTS (Focal Fossa)
Machine: Type: Laptop System: HP product: HP Pavilion Gaming Laptop 17-cd1xxx v: Type1ProductConfigId serial: CND1191BY1
           Mobo: HP model: 8745 v: 03.34 serial: PJWEUC61UF502Q UEFI: Insyde v: F.21 date: 01/08/2021
Battery: ID-1: BAT1 charge: 43.4 Wh condition: 43.4/52.5 Wh (83%)
CPU: Topology: 6-Core model: Intel Core i7-10750H bits: 64 type: MT MCP L2 cache: 12.0 MiB
           Speed: 820 MHz min/max: 800/5000 MHz Core speeds (MHz): 1: 3300 2: 2869 3: 1139 4: 800 5: 800 6: 936 7: 1056
  ...

In the original post I've added the last lines of the syslog which came to me with ssh. The last lines did not even make it to the disk. After the user starts at the welcome screen on Jan 22 10:31:03 the system halts at Jan 22 10:31:10.

Yesterday (20220215) the system booted without any problem. Today I tried to reproduce the problem. After five times rebooting without problems I looked at the /var/log/apt/history.log and found the latest upgrade:

Start-Date: 2022-02-14  19:34:26
Commandline: apt upgrade
Upgrade: libdrm-nouveau2:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), libegl-mesa0:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libglapi-mesa:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), ubuntu-advantage-tools:amd64 (27.5~20.04.1, 27.6~20.04.1), python-apt-common:amd64 (2.0.0ubuntu0.20.04.6, 2.0.0ubuntu0.20.04.7), libxatracker2:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libegl1-mesa:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libgbm1:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libdrm-amdgpu1:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), python3-distupgrade:amd64 (1:20.04.36, 1:20.04.37), ubuntu-release-upgrader-core:amd64 (1:20.04.36, 1:20.04.37), firefox-locale-en:amd64 (96.0+build2-0ubuntu0.20.04.1, 97.0+build2-0ubuntu0.20.04.1), firefox-locale-nl:amd64 (96.0+build2-0ubuntu0.20.04.1, 97.0+build2-0ubuntu0.20.04.1), libdrm2:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), libgl1-mesa-dri:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libgl1-mesa-glx:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), ubuntu-release-upgrader-gtk:amd64 (1:20.04.36, 1:20.04.37), libdrm-intel1:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), firefox:amd64 (96.0+build2-0ubuntu0.20.04.1, 97.0+build2-0ubuntu0.20.04.1), libdrm-radeon1:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1), mesa-vdpau-drivers:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), linux-firmware:amd64 (1.187.25, 1.187.26), mesa-vulkan-drivers:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), python3-apt:amd64 (2.0.0ubuntu0.20.04.6, 2.0.0ubuntu0.20.04.7), mesa-va-drivers:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libglx-mesa0:amd64 (21.0.3-0ubuntu0.3~20.04.5, 21.2.6-0ubuntu0.1~20.04.1), libdrm-common:amd64 (2.4.105-3~20.04.2, 2.4.107-8ubuntu1~20.04.1)
End-Date: 2022-02-14  19:35:09

Perhaps the problem is solved with one of the patches?

The system is also new
root@pavilion:~# inxi -F
System:    Host: pavilion Kernel: 5.13.0-28-generic x86_64 bits: 64 Console: tty 1 Distro: Ubuntu 20.04.3 LTS (Focal Fossa) 
Machine:   Type: Laptop System: HP product: HP Pavilion Gaming Laptop 17-cd1xxx v: Type1ProductConfigId serial: CND1191BY1 
           Mobo: HP model: 8745 v: 03.34 serial: PJWEUC61UF502Q UEFI: Insyde v: F.21 date: 01/08/2021 
Battery:   ID-1: BAT1 charge: 43.4 Wh condition: 43.4/52.5 Wh (83%) 
CPU:       Topology: 6-Core model: Intel Core i7-10750H bits: 64 type: MT MCP L2 cache: 12.0 MiB 
           Speed: 820 MHz min/max: 800/5000 MHz Core speeds (MHz): 1: 3300 2: 2869 3: 1139 4: 800 5: 800 6: 936 7: 1056 
           8: 1342 9: 843 10: 1572 11: 1072 12: 800 
Graphics:  Device-1: Intel UHD Graphics driver: i915 v: kernel 
           Device-2: NVIDIA driver: nvidia v: 470.86 
           Display: server: X.org 1.20.13 driver: modesetting,nouveau unloaded: fbdev,vesa tty: 169x38 
           Message: Advanced graphics data unavailable in console for root. 
Audio:     Device-1: Intel Comet Lake PCH cAVS driver: snd_hda_intel 
           Device-2: NVIDIA driver: snd_hda_intel 
           Sound Server: ALSA v: k5.13.0-28-generic 
Network:   Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi 
           IF: wlo1 state: up mac: 14:18:c3:78:64:0f 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet driver: r8169 
           IF: eno1 state: up speed: 100 Mbps duplex: full mac: 48:9e:bd:0e:96:1d 
Drives:    Local Storage: total: 2.05 TiB used: 1.05 TiB (50.9%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: PC601 HFS256GD9TNG-L2A0A size: 238.47 GiB 
           ID-2: /dev/sda vendor: Seagate model: ST1000LM049-2GH172 size: 931.51 GiB 
           ID-3: /dev/sdb type: USB vendor: Seagate model: BUP Slim SL size: 931.51 GiB 
RAID:      Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci 
Partition: ID-1: / size: 233.73 GiB used: 91.28 GiB (39.1%) fs: ext4 dev: /dev/nvme0n1p1 
Sensors:   System Temperatures: cpu: 33.0 C mobo: 10.0 C 
           Fan Speeds (RPM): N/A 
Info:      Processes: 415 Uptime: 27m Memory: 15.43 GiB used: 2.41 GiB (15.6%) Init: systemd runlevel: 5 Shell: bash 
           inxi: 3.0.38

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-02-16:

#6

Please follow the instructions in comment #4.

Revision history for this message

Roef Mahlmann (astroroef) wrote on 2022-02-18:

#7

prevboot.txt Edit (85.5 KiB, text/plain)

This morning the boot was OK. Then I stopped the system, but the next 3 times the boot failed and a hard reset had to be performed before the boot was OK again.

Revision history for this message

Roef Mahlmann (astroroef) wrote on 2022-03-03:

#8

The problem is still present: First boot is fine, short period of work, shutdown, move to other location, boot, which fails and then hard reset and boot 2, 3 or 4 times before the boot is fine.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-03-03:

#9

The log in comment #7 seems to end frozen without any new messages indeed. Maybe try waiting 10 seconds between the freeze and rebooting before collecting another log.

I'm guessing the culprit is the Nvidia driver but we need more information.

Revision history for this message

Roef Mahlmann (astroroef) wrote on 2022-03-05:

#10

20220305_prevboot.txt Edit (85.6 KiB, text/plain)

After the system had operated for some hours, I stopped the system by using the menu 'Power Off'.
It stopped neatly. Then after a minute I started the system again, but it failed. A hard reset (4 sec power-button) was necessary. Then wait 15 sec and restart the system. The system started without a problem. And here is the journalctl output.

Daniel van Vugt (vanvugt) on 2022-03-08

affects:	ubuntu → linux-hwe-5.13 (Ubuntu)
Changed in nvidia-graphics-drivers-470 (Ubuntu):
status:	New → Incomplete

Revision history for this message

Roef Mahlmann (astroroef) wrote on 2022-04-08: Re: [Bug 1960605] Re: System freeze

#11

Download full text (5.4 KiB)

Hello Daniel,

I've reinstalled the nvidea driver got some errors and then tried to remove
it. In the end I don't know what exactly happend (perhaps new patches), but
now the system start neatly without any problems.
Thanks for your time. I am glad there are people like you who try to help
others. :-)

Vriendelijke groet,
Roef Mählmann
--- __o
--- \ \
--- O/ O
===============

Op di 15 feb. 2022 om 03:05 schreef Daniel van Vugt <
<email address hidden>>:

> Thanks for that. Next:
>
> 1. Reboot and reproduce the system freeze again.
>
> 2. Next time you are able to log in please run:
>
> journalctl -b-1 > prevboot.txt
>
> 3. Attach the resulting text file here.
>
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> ** Tags added: nvidia
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1960605
>
> Title:
> System freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> When booting the system, sometimes the system freezes (HP logo, Ubuntu
> logo and stopped rotating symbol), and can't do anything not even ping the
> system.
> After zero or a few re-try's I get to the login screen.
> It is then possible to log in via ssh from another system. Everything
> looks OK.
> Then I can select the user give her password and then one of two things
> happens.
> one: Ubuntu starts and works OK.
> two: the system freezes (black screen) and nothing works not even the
> ssh session.
> I've tried looking at syslog and other files, but can't make any sense
> of it.
> I also attached the last lines of the syslog wich ended in a
> crash/hangup.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.13.0-28.31~20.04.1-generic 5.13.19
> Uname: Linux 5.13.0-28-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> .proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
> .proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular
> file.
> .proc.driver.nvidia.registry: Binary: ""
> .proc.driver.nvidia.suspend: suspend hibernate resume
> .proc.driver.nvidia.suspend_depth: default modeset uvm
> .proc.driver.nvidia.version:
> NVRM version: NVIDIA UNIX x86_64 Kernel Module 470.86 Tue Oct 26
> 21:55:45 UTC 2021
> GCC version:
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> BootLog: Error: [Errno 13] Toegang geweigerd: '/var/log/boot.log'
> CasperMD5CheckResult: skip
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Feb 11 10:29:20 2022
> DistUpgraded: Fresh install
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a day
> GpuHangReproducibility: Occurs more often under certain circumstances
> GpuHangStarted: Since a couple weeks or more
> GraphicsCard:
> Intel Corporation UHD Graphics [8086:9bc4] (rev 05) (prog-if 00 [VGA
> controller])
> Subsystem: Hewlett-Packard Company Device [103c:8745]
> NVIDIA Corporation Device [10de:1f95] (rev a1) (prog-if 00 [VGA
> controller])
> ...

Hello Daniel,

I've reinstalled the nvidea driver got some errors and then tried to remove
it. In the end I don't know what exactly happend (perhaps new patches), but
now the system start neatly without any problems.
Thanks for your time. I am glad there are people like you who try to help
others. :-)

Vriendelijke groet,
Roef Mählmann
    ---  __o
  ---    \   \
---   O/   O
===============

Op di 15 feb. 2022 om 03:05 schreef Daniel van Vugt <
1960605@bugs.launchpad.net>:

> Thanks for that. Next:
>
> 1. Reboot and reproduce the system freeze again.
>
> 2. Next time you are able to log in please run:
>
>    journalctl -b-1 > prevboot.txt
>
> 3. Attach the resulting text file here.
>
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> ** Tags added: nvidia
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1960605
>
> Title:
>   System freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   When booting the system, sometimes the system freezes (HP logo, Ubuntu
> logo and stopped rotating symbol), and can't do anything not even ping the
> system.
>   After zero or a few re-try's I get to the login screen.
>   It is then possible to log in via ssh from another system. Everything
> looks OK.
>   Then I can select the user give her password and then one of two things
> happens.
>   one: Ubuntu starts and works OK.
>   two: the system freezes (black screen) and nothing works not even the
> ssh session.
>   I've tried looking at syslog and other files, but can't make any sense
> of it.
>   I also attached the last lines of the syslog wich ended in a
> crash/hangup.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.13.0-28.31~20.04.1-generic 5.13.19
>   Uname: Linux 5.13.0-28-generic x86_64
>   NonfreeKernelModules: nvidia_modeset nvidia
>   .proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
>   .proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular
> file.
>   .proc.driver.nvidia.registry: Binary: ""
>   .proc.driver.nvidia.suspend: suspend hibernate resume
>   .proc.driver.nvidia.suspend_depth: default modeset uvm
>   .proc.driver.nvidia.version:
>    NVRM version: NVIDIA UNIX x86_64 Kernel Module  470.86  Tue Oct 26
> 21:55:45 UTC 2021
>    GCC version:
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Toegang geweigerd: '/var/log/boot.log'
>   CasperMD5CheckResult: skip
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Fri Feb 11 10:29:20 2022
>   DistUpgraded: Fresh install
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Several times a day
>   GpuHangReproducibility: Occurs more often under certain circumstances
>   GpuHangStarted: Since a couple weeks or more
>   GraphicsCard:
>    Intel Corporation UHD Graphics [8086:9bc4] (rev 05) (prog-if 00 [VGA
> controller])
>      Subsystem: Hewlett-Packard Company Device [103c:8745]
>    NVIDIA Corporation Device [10de:1f95] (rev a1) (prog-if 00 [VGA
> controller])
>      Subsystem: Hewlett-Packard Company Device [103c:8745]
>   InstallationDate: Installed on 2021-12-04 (69 days ago)
>   InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
> (20210209.1)
>   MachineType: HP HP Pavilion Gaming Laptop 17-cd1xxx
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=nl_NL.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-28-generic
> root=UUID=84ab800e-9239-453f-8f4a-dc7e4377e5ad ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 01/08/2021
>   dmi.bios.release: 15.21
>   dmi.bios.vendor: Insyde
>   dmi.bios.version: F.21
>   dmi.board.asset.tag: Type2 - Board Asset Tag
>   dmi.board.name: 8745
>   dmi.board.vendor: HP
>   dmi.board.version: 03.34
>   dmi.chassis.asset.tag: Chassis Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: HP
>   dmi.chassis.version: Chassis Version
>   dmi.ec.firmware.release: 3.34
>   dmi.modalias:
> dmi:bvnInsyde:bvrF.21:bd01/08/2021:br15.21:efr3.34:svnHP:pnHPPavilionGamingLaptop17-cd1xxx:pvrType1ProductConfigId:rvnHP:rn8745:rvr03.34:cvnHP:ct10:cvrChassisVersion:sku1C4U6EA#ABH:
>   dmi.product.family: 103C_5335KV HP Pavilion
>   dmi.product.name: HP Pavilion Gaming Laptop 17-cd1xxx
>   dmi.product.sku: 1C4U6EA#ABH
>   dmi.product.version: Type1ProductConfigId
>   dmi.sys.vendor: HP
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1960605/+subscriptions
>
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-04-11:

#12

OK I will close the bug since we don't know what component fixed it.

Changed in nvidia-graphics-drivers-470 (Ubuntu):
status:	Incomplete → Invalid
Changed in linux-hwe-5.13 (Ubuntu):
status:	Incomplete → Invalid

Affects		Status	Importance	Assigned to	Milestone
	linux-hwe-5.13 (Ubuntu)	Invalid	Undecided	Unassigned
	nvidia-graphics-drivers-470 (Ubuntu)	Invalid	Undecided	Unassigned

Ubuntu
linux-hwe-5.13 package

System freeze

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Ubuntulinux-hwe-5.13 package

System freeze

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Ubuntu
linux-hwe-5.13 package