Ubuntu Pro subscription notification persists

[Francois Thirioux]

Hi,

Every GNOME session startup, I get this subscription request even if I selected "Don't remind me again" before.
Appeared with latest Jammy version.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Frogs Hair (detaill)]

Confirmed in Ubuntu Budgie

[Robert Ancell (robert-ancell)]

Confirmed, the settings key com.ubuntu.update-notifier notify-ubuntu-advantage-available is supposed to be set to false on decline, but instead it's being set to true.

[Launchpad Janitor (janitor)]

This bug was fixed in the package update-notifier - 3.192.49

---------------
update-notifier (3.192.49) jammy; urgency=medium

  * Fix Ubuntu Pro decline not persisting (LP: #1959869)

 -- Robert Ancell <email address hidden> Fri, 04 Feb 2022 09:56:20 +1300

[corrado venturini (corradoventu)]

I have update-notifier - 3.192.49 but Ubuntu Pro offer persist

[Robert Ancell (robert-ancell)]

@corradoventu - can you provide any more information about that?

After clicking "Don't remind me again" on the notification are you getting another notification when you log in again? Can you check if the following is being set to false:

$ gsettings get com.ubuntu.update-notifier notify-ubuntu-advantage-available
false

[corrado venturini (corradoventu)]

corrado@corrado-p5-jj-0203:~$ apt policy update-notifier
update-notifier:
  Installed: 3.192.49
  Candidate: 3.192.49
  Version table:
 *** 3.192.49 500
        500 http://archive.ubuntu.com/ubuntu jammy/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-p5-jj-0203:~$ gsettings get com.ubuntu.update-notifier notify-ubuntu-advantage-available
true
corrado@corrado-p5-jj-0203:~$

I see the subscription request without the "Don't remind me again"

[corrado venturini (corradoventu)]

and again...

[corrado venturini (corradoventu)]

may also affect?
corrado@corrado-p5-jj-0203:~$ gsettings get com.ubuntu.SoftwareProperties ubuntu-pro-banner-visible
true
corrado@corrado-p5-jj-0203:~$

[corrado venturini (corradoventu)]

corrado@corrado-p5-jj-0203:~$ journalctl -b | grep update-notifier
feb 11 07:13:07 corrado-p5-jj-0203 dbus-daemon[848]: [system] Activating via systemd: service name='com.canonical.UbuntuAdvantage' unit='ubuntu-advantage-desktop-daemon.service' requested by ':1.126' (uid=1000 pid=3094 comm="/usr/lib/update-notifier/ubuntu-advantage-notifica" label="unconfined")

if I click on /usr/lib/update-notifier/ubuntu-advantage-notification
I see the subscription request without the "Don't remind me again"

[corrado venturini (corradoventu)]

corrado@corrado-p5-jj-0203:~$ sudo cat /var/log/ubuntu-advantage-timer.log
2022-02-08 15:57:28,274 - timer.py:(46) [DEBUG]: Executed job: update_messaging
2022-02-08 15:57:28,274 - timer.py:(46) [DEBUG]: Executed job: update_status
2022-02-09 06:04:37,772 - timer.py:(46) [DEBUG]: Executed job: update_messaging
2022-02-09 06:04:37,773 - timer.py:(46) [DEBUG]: Executed job: update_status
2022-02-09 15:14:26,765 - timer.py:(46) [DEBUG]: Executed job: update_messaging
2022-02-10 08:46:05,065 - timer.py:(46) [DEBUG]: Executed job: update_messaging
2022-02-10 08:46:05,066 - timer.py:(46) [DEBUG]: Executed job: update_status
2022-02-10 14:58:30,610 - timer.py:(46) [DEBUG]: Executed job: update_messaging
2022-02-11 06:17:29,273 - timer.py:(46) [DEBUG]: Executed job: update_messaging
2022-02-11 06:17:29,274 - timer.py:(46) [DEBUG]: Executed job: update_status
corrado@corrado-p5-jj-0203:~$

[corrado venturini (corradoventu)]

OK, problem disappeared, thanks.