Ubuntu
linux package

[i915] [penryn] System freeze when HDMI is plugged in

Bug #1954911 reported by Mark Gerdes on 2021-12-15

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

When I try to hookup my laptop to a smart TV using an HDMI it will not boot up at all. With my laptop running after booting normally and I plugin the HDMI cable it freeze up and the only way to unfreeze it is to hold the power down until it shuts off. I've done this at least twice maybe three times. Its like there is not an HDMI driver installed. I have been a computer tech since 1984 but as you know learning a new operating system is very time consuming. I started with Dr. DOS 6.0 and it was a great OP System but than of course MicroShaft but them out of business then I finally had to go to MS DOS 4.0 and its been down hill ever since. I'm 64 and working my way into Linux. Any ideas would be great

ExtraDebuggingInterest: Yes
GpuHangFrequency: This is the first time
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Sony Corporation Mobile 4 Series Chipset Integrated Graphics Controller [104d:9035]
Subsystem: Sony Corporation Mobile 4 Series Chipset Integrated Graphics Controller [104d:9035]
MachineType: Sony Corporation VGN-FW351J
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to focal on 2020-12-17 (363 days ago)
dmi.bios.date: 11/07/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R2050Y0
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR2050Y0:bd11/07/2008:svnSonyCorporation:pnVGN-FW351J:pvrC60184W1:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.family: N/A
dmi.product.name: VGN-FW351J
dmi.product.sku: N/A
dmi.product.version: C60184W1
dmi.sys.vendor: Sony Corporation
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Tags:

Revision history for this message

Mark Gerdes (waytoocool11) wrote on 2021-12-15:

CurrentDmesg.txt Edit (76.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.1 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (16.4 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (726 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (40.2 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (911 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (854 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (167.5 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (35.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (35.5 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (19.3 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (180.1 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (15.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-12-16:

Thanks for the bug report.

Please:

1. Reboot, plug in the monitor and reproduce the bug again; a failed boot or system freeze.

2. Wait 10 seconds while it is frozen.

3. Power off the machine.

4. Unplug the monitor.

5. Boot the machine normally.

6. Run this command:

journalctl -b-1 > prevboot.txt

7. Attach the resulting text file here.

summary:	- Xorg freeze + [i915] [penyrn] System freeze when HDMI is plugged in
affects:	xorg (Ubuntu) → linux (Ubuntu)
summary:	- [i915] [penyrn] System freeze when HDMI is plugged in + [i915] [penryn] System freeze when HDMI is plugged in

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2021-12-16: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Mark Gerdes (waytoocool11) wrote on 2021-12-16: Re: [Bug 1954911] Re: Xorg freeze

Download full text (4.6 KiB)

Cool Thank you for the instructions. I will send you the results tomorrow.
Thank you for your time.

-----Original Message-----
From: Daniel van Vugt <email address hidden>
To: <email address hidden>
Sent: Wed, Dec 15, 2021 7:57 pm
Subject: [Bug 1954911] Re: Xorg freeze

Thanks for the bug report.

Please:

1. Reboot, plug in the monitor and reproduce the bug again; a failed
boot or system freeze.

2. Wait 10 seconds while it is frozen.

3. Power off the machine.

4. Unplug the monitor.

5. Boot the machine normally.

6. Run this command:

journalctl -b-1 > prevboot.txt

7. Attach the resulting text file here.

** Summary changed:

- Xorg freeze
+ [i915] [penyrn] System freeze when HDMI is plugged in

** Package changed: xorg (Ubuntu) => linux (Ubuntu)

** Summary changed:

- [i915] [penyrn] System freeze when HDMI is plugged in
+ [i915] [penryn] System freeze when HDMI is plugged in

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1954911

Title:
[i915] [penryn] System freeze when HDMI is plugged in

Status in linux package in Ubuntu:
Confirmed

Bug description:
  When I try to hookup my laptop to a smart TV using an HDMI it will not
  boot up at all. With my laptop running after booting normally and I
  plugin the HDMI cable it freeze up and the only way to unfreeze it is
  to hold the power down until it shuts off. I've done this at least
  twice maybe three times. Its like there is not an HDMI driver
  installed. I have been a computer tech since 1984 but as you know
  learning a new operating system is very time consuming. I started with
  Dr. DOS 6.0 and it was a great OP System but than of course MicroShaft
  but them out of business then I finally had to go to MS DOS 4.0 and
  its been down hill ever since. I'm 64 and working my way into Linux.
  Any ideas would be great

Cool Thank you for the instructions. I will send you the results tomorrow.
Thank you for your time.
 
 
 
-----Original Message-----
From: Daniel van Vugt <1954911@bugs.launchpad.net>
To: mgerdes20196@aol.com
Sent: Wed, Dec 15, 2021 7:57 pm
Subject: [Bug 1954911] Re: Xorg freeze

Thanks for the bug report.

Please:

1. Reboot, plug in the monitor and reproduce the bug again; a failed
boot or system freeze.

2. Wait 10 seconds while it is frozen.

3. Power off the machine.

4. Unplug the monitor.

5. Boot the machine normally.

6. Run this command:

journalctl -b-1 > prevboot.txt

7. Attach the resulting text file here.

** Summary changed:

- Xorg freeze
+ [i915] [penyrn] System freeze when HDMI is plugged in

** Package changed: xorg (Ubuntu) => linux (Ubuntu)

** Summary changed:

- [i915] [penyrn] System freeze when HDMI is plugged in
+ [i915] [penryn] System freeze when HDMI is plugged in

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1954911

Title:
  [i915] [penryn] System freeze when HDMI is plugged in

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  When I try to hookup my laptop to a smart TV using an HDMI it will not
  boot up at all. With my laptop running after booting normally and I
  plugin the HDMI cable it freeze up and the only way to unfreeze it is
  to hold the power down until it shuts off. I've done this at least
  twice maybe three times. Its like there is not an HDMI driver
  installed. I have been a computer tech since 1984 but as you know
  learning a new operating system is very time consuming. I started with
  Dr. DOS 6.0 and it was a great OP System but than of course MicroShaft
  but them out of business then I finally had to go to MS DOS 4.0 and
  its been down hill ever since. I'm 64 and working my way into Linux.
  Any ideas would be great

ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
  Uname: Linux 5.4.0-66-generic x86_64
  NonfreeKernelModules: lkp_Ubuntu_5_4_0_66_74_generic_81
  ApportVersion: 2.20.11-0ubuntu27.16
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Dec 15 05:09:06 2021
  DistUpgraded: 2020-12-17 01:37:02,155 DEBUG icon theme changed, re-reading
  DistroCodename: focal
  DistroVariant: ubuntu
  DpkgLog:
  
  ExtraDebuggingInterest: Yes
  GpuHangFrequency: This is the first time
  GraphicsCard:
  Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
    Subsystem: Sony Corporation Mobile 4 Series Chipset Integrated Graphics Controller [104d:9035]
    Subsystem: Sony Corporation Mobile 4 Series Chipset Integrated Graphics Controller [104d:9035]
  MachineType: Sony Corporation VGN-FW351J
  ProcEnviron:
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=en_US.UTF-8
  SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  Title: Xorg freeze
  UpgradeStatus: Upgraded to focal on 2020-12-17 (363 days ago)
  dmi.bios.date: 11/07/2008
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: R2050Y0
  dmi.board.asset.tag: N/A
  dmi.board.name: VAIO
  dmi.board.vendor: Sony Corporation
  dmi.board.version: N/A
  dmi.chassis.asset.tag: N/A
  dmi.chassis.type: 10
  dmi.chassis.vendor: Sony Corporation
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR2050Y0:bd11/07/2008:svnSonyCorporation:pnVGN-FW351J:pvrC60184W1:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
  dmi.product.family: N/A
  dmi.product.name: VGN-FW351J
  dmi.product.sku: N/A
  dmi.product.version: C60184W1
  dmi.sys.vendor: Sony Corporation
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
  version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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Daniel van Vugt (vanvugt) on 2022-01-04

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2022-03-06:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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[i915] [penryn] System freeze when HDMI is plugged in

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