ubuntu 21.10 live usb does not recognize Razer Blade 15 (2021) nvme drive (possible kernel bug)

[JC Reus]

I am attempting to install Ubuntu on to a new Razer Blade 15 Advanced (mid-2021) laptop. However, there seems to be some issues with kernel compatibility. When installing 20.04 LTS I have many issues with hardware not being detected (especially the intel AX210 wifi card). Running the 21.10 release from a live usb happily detected all of my hardware out of the box, with one show-stopping exception.. the internal nvme drive is not visible at all.

I have tried every combination of bios options imaginable, as well as multiple Ubuntu-based distros such as Kubuntu, Pop!OS and Ubuntu Studio - all with the same results: 20.04 LTS detects the internal nvme and will install, but lacks important hardware support - while 21.10 (running in live mode) is compatible with all the essential hardware out of the box, but does not "see" the internal nvme.

My short-term solution has been to install a 20.04 release using a wired internet connection, followed by upgrading to 21.04. This configuration then works, however if I upgrade again to 21.10 the internal drive again becomes undetectable, making it impossible to boot the OS.

This seems to be an emerging issue.. see: https://askubuntu.com/questions/1370379/21-10-does-not-see-windows-nvme-drive/1374079?noredirect=1#comment2364713_1374079

[Ubuntu Foundations Team Bug Bot (crichton)]

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[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1950087

and then change the status of the bug to 'Confirmed'.

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This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Chris Sawczuk (chrissawczuk)]

I am also having the exact same issue, though WiFI and Nvidia drivers worked as expected for me (with a tiny hiccup due to some intel wifi firmware blob being bad: iwlwifi-ty-a0-gf-a0.pnvm sha1sum: 0fca9ea9041f65585fcc860f3949832a69360a6f).

I currently have a 'usable' 21.10 install that I upgraded to from 20.04 LTS.

I can only use the system when using kernel version 5.11.0-38-generic.

When doing an lshw on the 21.10 Live image, I can see that the 'NVMe SSD Controller PM9A1/PM9A3/980PRO' section is highlighted as unknown.

Attempting to modprobe the nvme driver didn't seem to help if I recall.

I'll be happy to test any potential fix as I believe I have the same hardware as the original reported.

[Chris Sawczuk (chrissawczuk)]

https://bugzilla.kernel.org/show_bug.cgi?id=214025 may be the underlying issue for this bug.

[Tim Jan (wjan314)]

I see this bug on MSI GS 66 and Ubuntu 21.10 too.

The underlying issue is https://bugzilla.kernel.org/show_bug.cgi?id=214035 - removing the acpi_turn_off_unused_power_resources() call in kernel shipped with 21.10 and recompiling allowed ubuntu to see the second SSD drive.

Very annoying bug - with new hardware you need 21.10 so all the new peripherals work, howerver the SSD cannot be accessed by any means. Hopefuly will be solved soon, glad to support if you need more info.