USB C Charging Interrupted on 20.04 (5.4.0-89)

Bug #1948602 reported by rolfinator
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Good evening!

I am experiencing a weird issue on my HP (Elitebook 830 G6):
When charging via USB-C and the laptop is completely turned off, it charges perfectly fine.

However, under the following circumstances charging was problematic:
1) When the laptop is turned off, connected to AC via USB-C and then turned on: As soon as it passes GRUB, charging is interrupted and does not come back.
2) When AC is disconnected and connected after the OS has fully booted: First, the charging works, but after a random delay, the charging stops.
3) Booted new live Xubuntu 20.04 -> same behaviour.
4) Booted new live Xubuntu 21.10 -> same behaviour.

Some system details in addition to the attached details:

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.3 LTS
Release: 20.04
Codename: focal

$ uname -a
Linux kernel 5.4.0-89-generic #100-Ubuntu SMP Fri Sep 24 14:50:10 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

Please let me know if you need any other information, logs or run commands.

Thanks!
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.20
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: user 1361 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-04-25 (548 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: HP HP EliteBook 830 G6
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-89-generic root=/dev/mapper/vgxubuntu-root ro
ProcVersionSignature: Ubuntu 5.4.0-89.100-generic 5.4.143
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-89-generic N/A
 linux-backports-modules-5.4.0-89-generic N/A
 linux-firmware 1.187.19
Tags: focal
Uname: Linux 5.4.0-89-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo vboxusers wireshark
_MarkForUpload: True
dmi.bios.date: 02/18/2020
dmi.bios.vendor: HP
dmi.bios.version: R70 Ver. 01.04.05
dmi.board.name: 854A
dmi.board.vendor: HP
dmi.board.version: KBC Version 52.59.00
dmi.chassis.asset.tag: 5CG0080YJN
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrR70Ver.01.04.05:bd02/18/2020:svnHP:pnHPEliteBook830G6:pvr:rvnHP:rn854A:rvrKBCVersion52.59.00:cvnHP:ct10:cvr:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 830 G6
dmi.product.sku: 4WE12AV
dmi.sys.vendor: HP

Revision history for this message
rolfinator (seb2) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1948602/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1948602

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: focal
Revision history for this message
rolfinator (seb2) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
rolfinator (seb2) wrote : CRDA.txt

apport information

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rolfinator (seb2) wrote : IwConfig.txt

apport information

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rolfinator (seb2) wrote : Lspci.txt

apport information

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rolfinator (seb2) wrote : Lspci-vt.txt

apport information

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rolfinator (seb2) wrote : Lsusb.txt

apport information

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rolfinator (seb2) wrote : Lsusb-t.txt

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rolfinator (seb2) wrote : Lsusb-v.txt

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rolfinator (seb2) wrote : ProcCpuinfo.txt

apport information

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rolfinator (seb2) wrote : ProcCpuinfoMinimal.txt

apport information

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rolfinator (seb2) wrote : ProcEnviron.txt

apport information

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rolfinator (seb2) wrote : ProcInterrupts.txt

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rolfinator (seb2) wrote : ProcModules.txt

apport information

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rolfinator (seb2) wrote : RfKill.txt

apport information

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rolfinator (seb2) wrote : UdevDb.txt

apport information

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rolfinator (seb2) wrote : acpidump.txt

apport information

description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
rolfinator (seb2) wrote :
Revision history for this message
rolfinator (seb2) wrote :
Revision history for this message
rolfinator (seb2) wrote :
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