Kubuntu 20.04.2 update causes shutdown corrupt bios, reboot hangs, won't wake from sleep

Bug #1942008 reported by Northwest Grid
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Installed Kubuntu from the 20.04.2 LTS ISO. Shutdown, reboot, wake from sleep worked fine. Updates for 20.04.2 caused issues where it wouldn't wake from sleep, rebooting hangs, and never actually shutdowns for the reboot, and shutdown causes an audible hardware clicking noise (somewhere to the left side of the computer underneath the keyboard) and corrupts the BIOS. The corrupted BIOS causes the computer to not boot at all and I have to do a BIOS reset via CMOS (Hold the power button for 2-3 sec while pressing the WIN+v keys until it begins to boot). This gets more difficult each time it's done, where I have to wait longer before trying it and it seems to take longer to work. I have tried shutdown from the GUI menu, from the log-out menu, Konsole, and a TTY (CTRL+ALT+F2).

I also have tried reinstalling a couple of times.

Edit (also posted below): I made a post on a support site here: https://ubuntuforums.org/showthread.php?t=2466821. Even though this is clearly a bug in the 5.8+ kernels, updating to 5.11 and 20.04.3 still has this bug. The "solution" was to downgrade the kernel to 5.4, which is not a long-term solution. Hopefully, this bug will be resolved in future updates to the kernel.

Computer specs:
Host: HP Pavilion dv7-2180us Notebook PC Rev 1
Kernel: 5.8.0-59-generic
Resolution: 1600x900
CPU: Intel Core 2 Quad Q9000 (4) @ 2.001GHz
GPU: AMD ATI Mobility Radeon HD 4650/5165
Memory: 6 GB
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kah 1382 F.... pulseaudio
 /dev/snd/controlC1: kah 1382 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-08-18 (13 days ago)
InstallationMedia: Kubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-27-generic root=UUID=a99a5c85-bf23-4afe-b6aa-eb4f086dcbbb ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.11.0-27.29~20.04.1-generic 5.11.22
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-27-generic N/A
 linux-backports-modules-5.11.0-27-generic N/A
 linux-firmware 1.187.16
Tags: focal
Uname: Linux 5.11.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/31/2009
dmi.bios.release: 15.51
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.33
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3624
dmi.board.vendor: Quanta
dmi.board.version: 18.42
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.ec.firmware.release: 24.66
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.33:bd08/31/2009:br15.51:efr24.66:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvrRev1:rvnQuanta:rn3624:rvr18.42:cvnQuanta:ct10:cvrN/A:
dmi.product.family: 103C_5335KV
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.sku: NV022UA#ABA
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

description: updated
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1942008/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

(the update to 20.04.2 was ~6 months ago, eg. ie. https://fridge.ubuntu.com/2021/02/05/ubuntu-20-04-2-lts-released/ will show the ISO release date, however installed systems received that update more than a week before the ISO release date)

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1942008

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected focal
description: updated
Revision history for this message
Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : CRDA.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : CurrentDmesg.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : IwConfig.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : Lspci.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : Lspci-vt.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : Lsusb.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : Lsusb-t.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : Lsusb-v.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : ProcCpuinfo.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : ProcCpuinfoMinimal.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : ProcEnviron.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : ProcInterrupts.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : ProcModules.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : PulseList.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : RfKill.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : UdevDb.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : WifiSyslog.txt

apport information

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Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote : acpidump.txt

apport information

description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote :

Chris Guiver (guiverc):
You are correct. I was mistaken about which ISO version I used. Thanks for pointing that out and your response.

description: updated
Revision history for this message
Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote :

I made a post on a support site here: https://ubuntuforums.org/showthread.php?t=2466821. Even though this is clearly a bug in the 5.8+ kernels, updating to 5.11 and 20.04.3 still has this bug. The "solution" was to downgrade the kernel to 5.4, which is not a long-term solution. Hopefully, this bug will be resolved in future updates to the kernel.

description: updated
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.14/amd64/
Headers are not needed.

Revision history for this message
Northwest Grid (thenorthwestgrid-deactivatedaccount) wrote :

Kai-Heng Feng (kaihengfeng):

Thanks for the images, but I'm unable to install them.

$ sudo gdebi linux-image-unsigned-5.14.0-051400-generic_5.14.0-051400.202108292331_amd64.deb
This package is uninstallable
Dependency is not satisfiable: linux-modules-5.14.0-051400-generic

$ sudo gdebi linux-modules-5.14.0-051400-generic_5.14.0-051400.202108292331_amd64.deb
This package is uninstallable
Dependency is not satisfiable: linux-image-5.14.0-051400-generic|linux-image-unsigned-5.14.0-051400-generic

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