Ubuntu

System freezes

Bug #1934450 reported by Anoop Babu on 2021-07-02

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Expired	Undecided	Unassigned

Bug Description

Everything Freezes and pc need hard power on reboot

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-77.86-generic 5.4.119
Uname: Linux 5.4.0-77-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity:Unity7:ubuntu
Date: Fri Jul 2 15:17:40 2021
DistUpgraded: 2020-09-29 20:14:07,287 ERROR got error from PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process “./xorg_fix_proprietary.py” (No such file or directory) (8))
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. HD Graphics 620 [1043:15a0]
InstallationDate: Installed on 2017-12-02 (1307 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 8087:0a2b Intel Corp.
Bus 001 Device 003: ID 0bda:58d2 Realtek Semiconductor Corp. USB2.0 HD UVC WebCam
Bus 001 Device 002: ID 3938:1031 MOSART Semi. 2.4G Wireless Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX310UAK
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-77-generic root=UUID=e067f662-d3f0-44de-970a-ef760eeb539a ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: Upgraded to focal on 2020-09-29 (275 days ago)
dmi.bios.date: 04/18/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX310UAK.312
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX310UAK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX310UAK.312:bd04/18/2019:svnASUSTeKCOMPUTERINC.:pnUX310UAK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX310UAK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: UX310UAK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
xserver.bootTime: Fri Jul 2 15:14:14 2021
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.20.9-2ubuntu1.2~20.04.2
xserver.video_driver: modeset

Tags:

Revision history for this message

Anoop Babu (anoopbabu) wrote on 2021-07-02:

BootLog.txt Edit (11.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (80.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.3 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (6.8 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.7 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (4.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.3 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (467 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (36.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (5.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (322 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (214.9 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (610 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (43.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (85.9 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (22.4 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.1 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (145.0 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (595 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (1.0 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2021-07-02

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-07-02:

Thanks for the bug report.

First, please follow these instructions to check for crash reports which might explain the issue: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

Second, next time the problem happens please:

1. Wait 10 seconds.

2. Reboot.

3. Run:

journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete
summary:	- Xorg crash + System freezes

Revision history for this message

Anoop Babu (anoopbabu) wrote on 2021-07-09: Re: [Bug 1934450] Re: Xorg crash

Download full text (4.7 KiB)

This time th crash it automatically came to.login screen.
My response to command is shown
Specifying bbot I'd or boot offset has no effect no persistent journal was
found.

On Fri, Jul 2, 2021, 6:15 PM Daniel van Vugt <email address hidden>
wrote:

This time th crash it automatically came to.login screen.
My response to command is shown
Specifying bbot I'd or boot offset has no effect  no persistent journal was
found.

On Fri, Jul 2, 2021, 6:15 PM Daniel van Vugt <1934450@bugs.launchpad.net>
wrote:

> Thanks for the bug report.
>
> First, please follow these instructions to check for crash reports which
> might explain the issue:
>
> https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment
>
> Second, next time the problem happens please:
>
> 1. Wait 10 seconds.
>
> 2. Reboot.
>
> 3. Run:
>
>    journalctl -b-1 > prevboot.txt
>
> 4. Attach the resulting text file here.
>
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> ** Summary changed:
>
> - Xorg crash
> + System freezes
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1934450
>
> Title:
>   System freezes
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   Everything Freezes and pc need hard power on reboot
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-77.86-generic 5.4.119
>   Uname: Linux 5.4.0-77-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.18
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: compiz
>   CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
>   CompositorUnredirectFSW: true
>   CurrentDesktop: Unity:Unity7:ubuntu
>   Date: Fri Jul  2 15:17:40 2021
>   DistUpgraded: 2020-09-29 20:14:07,287 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA
> controller])
>      Subsystem: ASUSTeK Computer Inc. HD Graphics 620 [1043:15a0]
>   InstallationDate: Installed on 2017-12-02 (1307 days ago)
>   InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64
> (20170801)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 003: ID 0bda:58d2 Realtek Semiconductor Corp. USB2.0 HD
> UVC WebCam
>    Bus 001 Device 002: ID 3938:1031 MOSART Semi. 2.4G Wireless Mouse
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. UX310UAK
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-77-generic
> root=UUID=e067f662-d3f0-44de-970a-ef760eeb539a ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg crash
>   UpgradeStatus: Upgraded to focal on 2020-09-29 (275 days ago)
>   dmi.bios.date: 04/18/2019
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX310UAK.312
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX310UAK
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX310UAK.312:bd04/18/2019:svnASUSTeKCOMPUTERINC.:pnUX310UAK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX310UAK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook
>   dmi.product.name: UX310UAK
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>   xserver.bootTime: Fri Jul  2 15:14:14 2021
>   xserver.configfile: default
>   xserver.errors:
>
>   xserver.logfile: /var/log/Xorg.0.log
>   xserver.version: 2:1.20.9-2ubuntu1.2~20.04.2
>   xserver.video_driver: modeset
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1934450/+subscriptions
>

Revision history for this message

Anoop Babu (anoopbabu) wrote on 2021-07-11:

_lib_systemd_systemd.1000.crash Edit (1.6 MiB, text/html)

New crash attachment

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-07-12:

I don't imagine a crash in systemd would cause a GUI freeze so that's probably a different bug.

Please follow the instructions in comment #2 again.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2021-09-10:

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status:	Incomplete → Expired

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