Can not enable laptop screen

Bug #1919049 reported by Oleksii Zolotarevskyi
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I’m using a laptop with NVIDIA GPU and only external screen. The laptop screen is disabled. When I try to enable the laptop screen with xrandr, I get:
    $ xrandr --output eDP-1-1 --auto --left-of DP-2
    xrandr: Configure crtc 4 failed

Reproduction steps:
    * Connect an external display to a laptop
    * Disable laptop display
    * Close the laptop lid
    * Reboot (keep the lid closed)
    * Enable laptop display with `xrandr` command

Expected behavior:
    Laptop display is enabled

Actual behavior:
    Laptop display is not enabled

Additional information:
    If the laptop lid is opened during reboot, laptop display is detected correctly

---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: woody 1298 F.... pulseaudio
 /dev/snd/controlC0: woody 1298 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
DistroRelease: KDE neon 20.04
InstallationDate: Installed on 2020-12-28 (75 days ago)
InstallationMedia: neon user "Focal" - Build amd64 LIVE Binary 20201224-09:57
MachineType: TUXEDO TUXEDO
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.8.0-44-generic root=/dev/mapper/vgsystem-lvsystem ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-44-generic N/A
 linux-backports-modules-5.8.0-44-generic N/A
 linux-firmware 1.187.10
Tags: focal
Uname: Linux 5.8.0-44-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/16/2019
dmi.bios.release: 7.13
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.13RTR2
dmi.board.asset.tag: Tag 12345
dmi.board.name: P95_96_97Ex,Rx
dmi.board.vendor: TUXEDO
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.ec.firmware.release: 7.9
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.13RTR2:bd10/16/2019:br7.13:efr7.9:svnTUXEDO:pnTUXEDO:pvrNotApplicable:rvnTUXEDO:rnP95_96_97Ex,Rx:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: TUXEDO
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: TUXEDO

Revision history for this message
Oleksii Zolotarevskyi (rockingcat) wrote :
Revision history for this message
Oleksii Zolotarevskyi (rockingcat) wrote :
tags: added: i915
Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1919049

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

I'm marking this bug incomplete, as it appears to me you need support more than have a bug (there is insufficient data currently anyway due to the method used to file).

If you do believe it is a bug, please change the status back to "New" after you've completed the requested `apport-collect`

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Oleksii Zolotarevskyi (rockingcat) wrote :
description: updated
tags: added: apport-collected focal
description: updated
Revision history for this message
Oleksii Zolotarevskyi (rockingcat) wrote : AlsaInfo.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : CRDA.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : CurrentDmesg.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : IwConfig.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : Lspci.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : Lspci-vt.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : Lsusb.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : Lsusb-t.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : Lsusb-v.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : ProcCpuinfo.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : ProcCpuinfoMinimal.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : ProcEnviron.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : ProcInterrupts.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : ProcModules.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : PulseList.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : RfKill.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : UdevDb.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : WifiSyslog.txt

apport information

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Oleksii Zolotarevskyi (rockingcat) wrote : acpidump.txt

apport information

description: updated
description: updated
Changed in linux (Ubuntu):
status: Incomplete → New
description: updated
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
description: updated
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Does this issue also happen on GNOME?

Revision history for this message
Oleksii Zolotarevskyi (rockingcat) wrote :

I'll check that

Revision history for this message
Oleksii Zolotarevskyi (rockingcat) wrote :

I'm able to reproduce it on fresh Ubuntu 21.04 installation.

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