Bug #1918458 “[Swift SF515-51T, Realtek ALC256, Grey Speaker, In...” : Bugs : alsa-driver package : Ubuntu

Revision history for this message

Thibaut Soubrié (thibauts) wrote on 2021-03-10:

#1

AlsaInfo.txt Edit (35.4 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (92.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
PulseList.txt Edit (36.4 KiB, text/plain; charset="utf-8")
modified.conffile..etc.modprobe.d.alsa-base.conf.txt Edit (2.7 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2021-03-10

affects:

ubuntu → alsa-driver (Ubuntu)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2021-07-05:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status:	New → Confirmed

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-05:

#3

Does the speaker work normally in the windows? If yes, please run this dumptool to get the codec setting.

Then in the linux, run 'sudo sh -c 'echo 1 > /sys/module/snd_hda_codec/parameters/dump_coef', and run 'alsa-info --no-upload' to get the alsa-info.txt.

Please upload both generated log files.

thx.

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-06:

#4

RtHDDump_V236.zip Edit (240.6 KiB, application/zip)

this is the dumptool in the windows.

Revision history for this message

Alex Gould (12alex) wrote on 2021-07-06 (last edit on 2021-07-06): RE: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok

#5

alsa-info.txt.xOK72fbPMA Edit (39.4 KiB, application/octet-stream; name="alsa-info.txt.xOK72fbPMA")
RtHDDump.txt Edit (5.9 MiB, text/plain; name="RtHDDump.txt")

Hi,

Attached are the requested files. Thank you for your assistance.

Revision history for this message

Thibaut Soubrié (thibauts) wrote on 2021-07-06:

#6

Download full text (3.3 KiB)

Hello,

Many thanks for the tool & instruction. However, the RtHDDump.exe generates
an empty file on my end, even if I run the application in admin mode.

Best Regards,
Thibaut

Le mar. 6 juil. 2021 à 02:15, Hui Wang <email address hidden> a
écrit :

> this is the dumptool in the windows.
>
> ** Attachment added: "RtHDDump_V236.zip"
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+attachment/5509207/+files/RtHDDump_V236.zip
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
>
> Title:
> [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
> problem, no sound from speakers, headphones ok
>
> Status in alsa-driver package in Ubuntu:
> Confirmed
>
> Bug description:
> Expect : sound from speaker
> Instead, obtain : no sound.
>
>
> Tried various configuration of /etc/modprobe.d/alsa-conf with :
>
> options snd-hda-intel model=XXXX and
> options snd-intel-dspcfg dsp_driver=3 or 1
> and systematic reboot.
>
> Either I get dummy output, or I get proper output detection, alsamixer
> and pavucontrol seems 100% ok, but no sound comes from the speakers.
>
> I'm under a dualboot with Windows 10, BIOS fast boot disabled.
> Ubuntu 20.04.2 LTS
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
> Uname: Linux 5.8.0-44-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.16
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: thibauts 1522 F.... pulseaudio
> /dev/snd/pcmC0D0p: thibauts 1522 F...m pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Mar 10 18:10:30 2021
> InstallationDate: Installed on 2021-03-09 (1 days ago)
> InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
> (20210209.1)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp
> failed
> Symptom_Card: Cannon Point-LP High Definition Audio Controller -
> sof-hda-dsp
> Symptom_Jack: Grey Speaker, Internal
> Symptom_Type: Only some of outputs are working
> Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal]
> Playback problem
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/24/2019
> dmi.bios.release: 1.4
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V1.04
> dmi.board.asset.tag: Default string
> dmi.board.name: Guinness_WL
> dmi.board.vendor: WL
> dmi.board.version: V1.04
> dmi.chassis.type: 10
> dmi.chassis.vendor: Acer
> dmi.chassis.version: V1.04
> dmi.ec.firmware.release: 1.6
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
> dmi.product.family: Swift 5
> dmi.product.name: Swift SF515-51T
> dmi.product.sku: 0000000000000000
> dmi.product.version: V1.04
> dmi.sys.vendor: Acer
> ...

Hello,

Many thanks for the tool & instruction. However, the RtHDDump.exe generates
an empty file on my end, even if I run the application in admin mode.

Best Regards,
Thibaut

Le mar. 6 juil. 2021 à 02:15, Hui Wang <1918458@bugs.launchpad.net> a
écrit :

> this is the dumptool in the windows.
>
> ** Attachment added: "RtHDDump_V236.zip"
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+attachment/5509207/+files/RtHDDump_V236.zip
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
>
> Title:
>   [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
>   problem, no sound from speakers, headphones ok
>
> Status in alsa-driver package in Ubuntu:
>   Confirmed
>
> Bug description:
>   Expect : sound from speaker
>   Instead, obtain : no sound.
>
>
>   Tried various configuration of /etc/modprobe.d/alsa-conf with :
>
>   options snd-hda-intel model=XXXX and
>   options snd-intel-dspcfg dsp_driver=3 or 1
>   and systematic reboot.
>
>   Either I get dummy output, or I get proper output detection, alsamixer
>   and pavucontrol seems 100% ok, but no sound comes from the speakers.
>
>   I'm under a dualboot with Windows 10, BIOS fast boot disabled.
>   Ubuntu 20.04.2 LTS
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
>   Uname: Linux 5.8.0-44-generic x86_64
>   ApportVersion: 2.20.11-0ubuntu27.16
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  thibauts   1522 F.... pulseaudio
>    /dev/snd/pcmC0D0p:   thibauts   1522 F...m pulseaudio
>   CasperMD5CheckResult: skip
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Mar 10 18:10:30 2021
>   InstallationDate: Installed on 2021-03-09 (1 days ago)
>   InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
> (20210209.1)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp
> failed
>   Symptom_Card: Cannon Point-LP High Definition Audio Controller -
> sof-hda-dsp
>   Symptom_Jack: Grey Speaker, Internal
>   Symptom_Type: Only some of outputs are working
>   Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal]
> Playback problem
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/24/2019
>   dmi.bios.release: 1.4
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V1.04
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Guinness_WL
>   dmi.board.vendor: WL
>   dmi.board.version: V1.04
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Acer
>   dmi.chassis.version: V1.04
>   dmi.ec.firmware.release: 1.6
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
>   dmi.product.family: Swift 5
>   dmi.product.name: Swift SF515-51T
>   dmi.product.sku: 0000000000000000
>   dmi.product.version: V1.04
>   dmi.sys.vendor: Acer
>   mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+subscriptions
>

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-07:

#7

@Thibaut,

Doesn't matter, Alex already. provided the log.

Please run below commands and test speaker. If those commands don't work, I will contact realtek (I guess the spk amplifier is an i2s one, need special initialization).

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x10
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0f20
//please test if speaker works.

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x1b
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0e4b
//please test if speaker works.

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x33
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8c00
//please test if speaker works.

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8d6a
//please test if speaker works.

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x36
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x5737
//please test if speaker works.

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x37
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0xfe16
//please test if speaker works.

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x38
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x7981
//please test if speaker works.

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x45
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0xd089
//please test if speaker works.

Revision history for this message

Thibaut Soubrié (thibauts) wrote on 2021-07-07:

#8

Download full text (4.6 KiB)

Hello Hui Wang,

Thanks for trying to solve the issue !
I just ran all these commands (without any shutdown, I assumed it was not
needed), none solved the speaker problem.

Best Regards,

Thibaut Soubrié

Le mer. 7 juil. 2021 à 04:05, Hui Wang <email address hidden> a
écrit :

> @Thibaut,
>
> Doesn't matter, Alex already. provided the log.
>
> Please run below commands and test speaker. If those commands don't
> work, I will contact realtek (I guess the spk amplifier is an i2s one,
> need special initialization).
>
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x10
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0f20
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x1b
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0e4b
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x33
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8c00
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8d6a
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x36
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x5737
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x37
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0xfe16
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x38
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x7981
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x45
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0xd089
> //please test if speaker works.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
>
> Title:
> [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
> problem, no sound from speakers, headphones ok
>
> Status in alsa-driver package in Ubuntu:
> Confirmed
>
> Bug description:
> Expect : sound from speaker
> Instead, obtain : no sound.
>
>
> Tried various configuration of /etc/modprobe.d/alsa-conf with :
>
> options snd-hda-intel model=XXXX and
> options snd-intel-dspcfg dsp_driver=3 or 1
> and systematic reboot.
>
> Either I get dummy output, or I get proper output detection, alsamixer
> and pavucontrol seems 100% ok, but no sound comes from the speakers.
>
> I'm under a dualboot with Windows 10, BIOS fast boot disabled.
> Ubuntu 20.04.2 LTS
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
> Uname: Linux 5.8.0-44-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.16
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: thibauts 1522 F.... pulseaudio
> /dev/snd/pcmC0D0p: thibauts 1522 F...m pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Mar 10 18:10:30 2021
> InstallationDate: Installed on 2021-03-09 (1 days ago)
> Installation...

Hello Hui Wang,

Thanks for trying to solve the issue !
I just ran all these commands (without any shutdown, I assumed it was not
needed), none solved the speaker problem.

Best Regards,

Thibaut Soubrié

Le mer. 7 juil. 2021 à 04:05, Hui Wang <1918458@bugs.launchpad.net> a
écrit :

> @Thibaut,
>
> Doesn't matter, Alex already. provided the log.
>
> Please run below commands and test speaker. If those commands don't
> work, I will contact realtek (I guess the spk amplifier is an i2s one,
> need special initialization).
>
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x10
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0f20
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x1b
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0e4b
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x33
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8c00
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8d6a
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x36
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x5737
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x37
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0xfe16
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x38
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x7981
> //please test if speaker works.
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x45
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0xd089
> //please test if speaker works.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
>
> Title:
>   [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
>   problem, no sound from speakers, headphones ok
>
> Status in alsa-driver package in Ubuntu:
>   Confirmed
>
> Bug description:
>   Expect : sound from speaker
>   Instead, obtain : no sound.
>
>
>   Tried various configuration of /etc/modprobe.d/alsa-conf with :
>
>   options snd-hda-intel model=XXXX and
>   options snd-intel-dspcfg dsp_driver=3 or 1
>   and systematic reboot.
>
>   Either I get dummy output, or I get proper output detection, alsamixer
>   and pavucontrol seems 100% ok, but no sound comes from the speakers.
>
>   I'm under a dualboot with Windows 10, BIOS fast boot disabled.
>   Ubuntu 20.04.2 LTS
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
>   Uname: Linux 5.8.0-44-generic x86_64
>   ApportVersion: 2.20.11-0ubuntu27.16
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  thibauts   1522 F.... pulseaudio
>    /dev/snd/pcmC0D0p:   thibauts   1522 F...m pulseaudio
>   CasperMD5CheckResult: skip
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Mar 10 18:10:30 2021
>   InstallationDate: Installed on 2021-03-09 (1 days ago)
>   InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
> (20210209.1)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp
> failed
>   Symptom_Card: Cannon Point-LP High Definition Audio Controller -
> sof-hda-dsp
>   Symptom_Jack: Grey Speaker, Internal
>   Symptom_Type: Only some of outputs are working
>   Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal]
> Playback problem
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/24/2019
>   dmi.bios.release: 1.4
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V1.04
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Guinness_WL
>   dmi.board.vendor: WL
>   dmi.board.version: V1.04
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Acer
>   dmi.chassis.version: V1.04
>   dmi.ec.firmware.release: 1.6
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
>   dmi.product.family: Swift 5
>   dmi.product.name: Swift SF515-51T
>   dmi.product.sku: 0000000000000000
>   dmi.product.version: V1.04
>   dmi.sys.vendor: Acer
>   mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+subscriptions
>

Revision history for this message

Alex Gould (12alex) wrote on 2021-07-07:

#9

Hello,

I also just ran all commands without a restart and none of them caused sound to come from the speaker. There is still no sound after a restart.

Revision history for this message

Thibaut Soubrié (thibauts) wrote on 2021-07-07: Fwd: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok

#10

Download full text (3.2 KiB)

FYI

---------- Forwarded message ---------
De : Alex Gould <email address hidden>
Date: mer. 7 juil. 2021 à 18:26
Subject: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker,
Internal] Playback problem, no sound from speakers, headphones ok
To: <email address hidden>

Hello,

I also just ran all commands without a restart and none of them caused
sound to come from the speaker. There is still no sound after a restart.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1918458

Title:
[Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
problem, no sound from speakers, headphones ok

Status in alsa-driver package in Ubuntu:
Confirmed

Bug description:
Expect : sound from speaker
Instead, obtain : no sound.

Tried various configuration of /etc/modprobe.d/alsa-conf with :

  options snd-hda-intel model=XXXX and
  options snd-intel-dspcfg dsp_driver=3 or 1
  and systematic reboot.

Either I get dummy output, or I get proper output detection, alsamixer
and pavucontrol seems 100% ok, but no sound comes from the speakers.

I'm under a dualboot with Windows 10, BIOS fast boot disabled.
Ubuntu 20.04.2 LTS

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
  Uname: Linux 5.8.0-44-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.16
  Architecture: amd64
  AudioDevicesInUse:
   USER PID ACCESS COMMAND
   /dev/snd/controlC0: thibauts 1522 F.... pulseaudio
   /dev/snd/pcmC0D0p: thibauts 1522 F...m pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Mar 10 18:10:30 2021
  InstallationDate: Installed on 2021-03-09 (1 days ago)
  InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp
failed
  Symptom_Card: Cannon Point-LP High Definition Audio Controller -
sof-hda-dsp
  Symptom_Jack: Grey Speaker, Internal
  Symptom_Type: Only some of outputs are working
  Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
problem
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/24/2019
  dmi.bios.release: 1.4
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V1.04
  dmi.board.asset.tag: Default string
  dmi.board.name: Guinness_WL
  dmi.board.vendor: WL
  dmi.board.version: V1.04
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.04
  dmi.ec.firmware.release: 1.6
  dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
  dmi.product.family: Swift 5
  dmi.product.name: Swift SF515-51T
  dmi.product.sku: 0000000000000000
  dmi.product.version: V1.04
  dmi.sys.vendor: Acer
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+...

FYI

---------- Forwarded message ---------
De : Alex Gould <1918458@bugs.launchpad.net>
Date: mer. 7 juil. 2021 à 18:26
Subject: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker,
Internal] Playback problem, no sound from speakers, headphones ok
To: <thibaut.soubrie@gmail.com>

Hello,

I also just ran all commands without a restart and none of them caused
sound to come from the speaker. There is still no sound after a restart.

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1918458

Title:
  [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
  problem, no sound from speakers, headphones ok

Status in alsa-driver package in Ubuntu:
  Confirmed

Bug description:
  Expect : sound from speaker
  Instead, obtain : no sound.

Tried various configuration of /etc/modprobe.d/alsa-conf with :

options snd-hda-intel model=XXXX and
  options snd-intel-dspcfg dsp_driver=3 or 1
  and systematic reboot.

Either I get dummy output, or I get proper output detection, alsamixer
  and pavucontrol seems 100% ok, but no sound comes from the speakers.

I'm under a dualboot with Windows 10, BIOS fast boot disabled.
  Ubuntu 20.04.2 LTS

ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
  Uname: Linux 5.8.0-44-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.16
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  thibauts   1522 F.... pulseaudio
   /dev/snd/pcmC0D0p:   thibauts   1522 F...m pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Mar 10 18:10:30 2021
  InstallationDate: Installed on 2021-03-09 (1 days ago)
  InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp
failed
  Symptom_Card: Cannon Point-LP High Definition Audio Controller -
sof-hda-dsp
  Symptom_Jack: Grey Speaker, Internal
  Symptom_Type: Only some of outputs are working
  Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
problem
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/24/2019
  dmi.bios.release: 1.4
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V1.04
  dmi.board.asset.tag: Default string
  dmi.board.name: Guinness_WL
  dmi.board.vendor: WL
  dmi.board.version: V1.04
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.04
  dmi.ec.firmware.release: 1.6
  dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
  dmi.product.family: Swift 5
  dmi.product.name: Swift SF515-51T
  dmi.product.sku: 0000000000000000
  dmi.product.version: V1.04
  dmi.sys.vendor: Acer
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+subscriptions

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-08:

#11

set-verb.sh Edit (23.5 KiB, text/x-sh)

Please try this:

$sudo ./set-verb.sh
check if spk works or not.

thx.

Revision history for this message

Alex Gould (12alex) wrote on 2021-07-08: Re: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok

#12

Hello, after downloading the file I dropped it in my home folder. The
given command did not work so I ran "sudo bash ./set-verb.sh" which
outputted a lot of text. The speakers unfortunately still do not work.

On 2021-07-07 9:36 p.m., Hui Wang wrote:
> Please try this:
>
> $sudo ./set-verb.sh
> check if spk works or not.
>
> thx.
>
>
> ** Attachment added: "set-verb.sh"
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+attachment/5509705/+files/set-verb.sh
>

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-08:

#13

OK, let me ask for help from realtek.

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-09:

#14

Please test this command:

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x10
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0e20
//please test if speaker works.

Revision history for this message

Thibaut Soubrié (thibauts) wrote on 2021-07-09:

#15

Download full text (3.3 KiB)

Hello Hui Wang,

Just ran these commands, still no sound out of the speakers on my side.
Best Regards,

Thibaut Soubrié

Le ven. 9 juil. 2021 à 09:25, Hui Wang <email address hidden> a
écrit :

> Please test this command:
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x10
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0e20
> //please test if speaker works.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
>
> Title:
> [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
> problem, no sound from speakers, headphones ok
>
> Status in alsa-driver package in Ubuntu:
> Confirmed
>
> Bug description:
> Expect : sound from speaker
> Instead, obtain : no sound.
>
>
> Tried various configuration of /etc/modprobe.d/alsa-conf with :
>
> options snd-hda-intel model=XXXX and
> options snd-intel-dspcfg dsp_driver=3 or 1
> and systematic reboot.
>
> Either I get dummy output, or I get proper output detection, alsamixer
> and pavucontrol seems 100% ok, but no sound comes from the speakers.
>
> I'm under a dualboot with Windows 10, BIOS fast boot disabled.
> Ubuntu 20.04.2 LTS
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
> Uname: Linux 5.8.0-44-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.16
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: thibauts 1522 F.... pulseaudio
> /dev/snd/pcmC0D0p: thibauts 1522 F...m pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Mar 10 18:10:30 2021
> InstallationDate: Installed on 2021-03-09 (1 days ago)
> InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
> (20210209.1)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp
> failed
> Symptom_Card: Cannon Point-LP High Definition Audio Controller -
> sof-hda-dsp
> Symptom_Jack: Grey Speaker, Internal
> Symptom_Type: Only some of outputs are working
> Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal]
> Playback problem
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/24/2019
> dmi.bios.release: 1.4
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V1.04
> dmi.board.asset.tag: Default string
> dmi.board.name: Guinness_WL
> dmi.board.vendor: WL
> dmi.board.version: V1.04
> dmi.chassis.type: 10
> dmi.chassis.vendor: Acer
> dmi.chassis.version: V1.04
> dmi.ec.firmware.release: 1.6
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
> dmi.product.family: Swift 5
> dmi.product.name: Swift SF515-51T
> dmi.product.sku: 0000000000000000
> dmi.product.version: V1.04
> dmi.sys.vendor: Acer
> mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254
>
> ...

Hello Hui Wang,

Just ran these commands, still no sound out of the speakers on my side.
Best Regards,

Thibaut Soubrié

Le ven. 9 juil. 2021 à 09:25, Hui Wang <1918458@bugs.launchpad.net> a
écrit :

> Please test this command:
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x10
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0e20
> //please test if speaker works.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
>
> Title:
>   [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
>   problem, no sound from speakers, headphones ok
>
> Status in alsa-driver package in Ubuntu:
>   Confirmed
>
> Bug description:
>   Expect : sound from speaker
>   Instead, obtain : no sound.
>
>
>   Tried various configuration of /etc/modprobe.d/alsa-conf with :
>
>   options snd-hda-intel model=XXXX and
>   options snd-intel-dspcfg dsp_driver=3 or 1
>   and systematic reboot.
>
>   Either I get dummy output, or I get proper output detection, alsamixer
>   and pavucontrol seems 100% ok, but no sound comes from the speakers.
>
>   I'm under a dualboot with Windows 10, BIOS fast boot disabled.
>   Ubuntu 20.04.2 LTS
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
>   Uname: Linux 5.8.0-44-generic x86_64
>   ApportVersion: 2.20.11-0ubuntu27.16
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  thibauts   1522 F.... pulseaudio
>    /dev/snd/pcmC0D0p:   thibauts   1522 F...m pulseaudio
>   CasperMD5CheckResult: skip
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Mar 10 18:10:30 2021
>   InstallationDate: Installed on 2021-03-09 (1 days ago)
>   InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
> (20210209.1)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp
> failed
>   Symptom_Card: Cannon Point-LP High Definition Audio Controller -
> sof-hda-dsp
>   Symptom_Jack: Grey Speaker, Internal
>   Symptom_Type: Only some of outputs are working
>   Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal]
> Playback problem
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/24/2019
>   dmi.bios.release: 1.4
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V1.04
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Guinness_WL
>   dmi.board.vendor: WL
>   dmi.board.version: V1.04
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Acer
>   dmi.chassis.version: V1.04
>   dmi.ec.firmware.release: 1.6
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
>   dmi.product.family: Swift 5
>   dmi.product.name: Swift SF515-51T
>   dmi.product.sku: 0000000000000000
>   dmi.product.version: V1.04
>   dmi.sys.vendor: Acer
>   mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+subscriptions
>

Revision history for this message

Alex Gould (12alex) wrote on 2021-07-09:

#16

Hello Hui, these commands caused no resulting sound.

On 2021-07-09 4:49 a.m., Hui Wang wrote:
> Please test this command:
>
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x10
> sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x0e20
> //please test if speaker works.
>

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-10:

#17

Please collect a log while the system is playing the sound via speaker:

check the speaker is the active output device
play the music via youtu or sth else
run 'sudo sh -c 'echo 1 > /sys/module/snd_hda_codec/parameters/dump_coef'
run 'alsa-info --no-upload' to get the alsa-info.txt.
upload the alsa-info.txt.

thx.

Revision history for this message

Alex Gould (12alex) wrote on 2021-07-13:

#18

alsa-info.txt.eoGQz65bIP Edit (42.0 KiB, text/plain; charset=UTF-8; name="alsa-info.txt.eoGQz65bIP")

Hello, here is the requested log file.

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-14:

#19

Please test this kernel: https://people.canonical.com/~hwang4/lp1918458/

Revision history for this message

Alex Gould (12alex) wrote on 2021-07-17:

#20

Download full text (3.1 KiB)

Hello Hui, please explain how I install this kernel. I am having trouble with that.
> On Jul 14, 2021, at 5:50 AM, Hui Wang <email address hidden> wrote:
>
> Please test this kernel: https://people.canonical.com/~hwang4/lp1918458/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
>
> Title:
> [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
> problem, no sound from speakers, headphones ok
>
> Status in alsa-driver package in Ubuntu:
> Confirmed
>
> Bug description:
> Expect : sound from speaker
> Instead, obtain : no sound.
>
>
> Tried various configuration of /etc/modprobe.d/alsa-conf with :
>
> options snd-hda-intel model=XXXX and
> options snd-intel-dspcfg dsp_driver=3 or 1
> and systematic reboot.
>
> Either I get dummy output, or I get proper output detection, alsamixer
> and pavucontrol seems 100% ok, but no sound comes from the speakers.
>
> I'm under a dualboot with Windows 10, BIOS fast boot disabled.
> Ubuntu 20.04.2 LTS
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
> Uname: Linux 5.8.0-44-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.16
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: thibauts 1522 F.... pulseaudio
> /dev/snd/pcmC0D0p: thibauts 1522 F...m pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Mar 10 18:10:30 2021
> InstallationDate: Installed on 2021-03-09 (1 days ago)
> InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
> Symptom_Card: Cannon Point-LP High Definition Audio Controller - sof-hda-dsp
> Symptom_Jack: Grey Speaker, Internal
> Symptom_Type: Only some of outputs are working
> Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/24/2019
> dmi.bios.release: 1.4
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V1.04
> dmi.board.asset.tag: Default string
> dmi.board.name: Guinness_WL
> dmi.board.vendor: WL
> dmi.board.version: V1.04
> dmi.chassis.type: 10
> dmi.chassis.vendor: Acer
> dmi.chassis.version: V1.04
> dmi.ec.firmware.release: 1.6
> dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
> dmi.product.family: Swift 5
> dmi.product.name: Swift SF515-51T
> dmi.product.sku: 0000000000000000
> dmi.product.version: V1.04
> dmi.sys.vendor: Acer
> mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/...

Hello Hui, please explain how I install this kernel. I am having trouble with that.
> On Jul 14, 2021, at 5:50 AM, Hui Wang <1918458@bugs.launchpad.net> wrote:
> 
> Please test this kernel: https://people.canonical.com/~hwang4/lp1918458/
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1918458
> 
> Title:
>  [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
>  problem, no sound from speakers, headphones ok
> 
> Status in alsa-driver package in Ubuntu:
>  Confirmed
> 
> Bug description:
>  Expect : sound from speaker
>  Instead, obtain : no sound.
> 
> 
>  Tried various configuration of /etc/modprobe.d/alsa-conf with :
> 
>  options snd-hda-intel model=XXXX and
>  options snd-intel-dspcfg dsp_driver=3 or 1
>  and systematic reboot.
> 
>  Either I get dummy output, or I get proper output detection, alsamixer
>  and pavucontrol seems 100% ok, but no sound comes from the speakers.
> 
>  I'm under a dualboot with Windows 10, BIOS fast boot disabled.
>  Ubuntu 20.04.2 LTS
> 
>  ProblemType: Bug
>  DistroRelease: Ubuntu 20.04
>  Package: alsa-base 1.0.25+dfsg-0ubuntu5
>  ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
>  Uname: Linux 5.8.0-44-generic x86_64
>  ApportVersion: 2.20.11-0ubuntu27.16
>  Architecture: amd64
>  AudioDevicesInUse:
>   USER        PID ACCESS COMMAND
>   /dev/snd/controlC0:  thibauts   1522 F.... pulseaudio
>   /dev/snd/pcmC0D0p:   thibauts   1522 F...m pulseaudio
>  CasperMD5CheckResult: skip
>  CurrentDesktop: ubuntu:GNOME
>  Date: Wed Mar 10 18:10:30 2021
>  InstallationDate: Installed on 2021-03-09 (1 days ago)
>  InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
>  PackageArchitecture: all
>  SourcePackage: alsa-driver
>  Symptom: audio
>  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
>  Symptom_Card: Cannon Point-LP High Definition Audio Controller - sof-hda-dsp
>  Symptom_Jack: Grey Speaker, Internal
>  Symptom_Type: Only some of outputs are working
>  Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem
>  UpgradeStatus: No upgrade log present (probably fresh install)
>  dmi.bios.date: 05/24/2019
>  dmi.bios.release: 1.4
>  dmi.bios.vendor: American Megatrends Inc.
>  dmi.bios.version: V1.04
>  dmi.board.asset.tag: Default string
>  dmi.board.name: Guinness_WL
>  dmi.board.vendor: WL
>  dmi.board.version: V1.04
>  dmi.chassis.type: 10
>  dmi.chassis.vendor: Acer
>  dmi.chassis.version: V1.04
>  dmi.ec.firmware.release: 1.6
>  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
>  dmi.product.family: Swift 5
>  dmi.product.name: Swift SF515-51T
>  dmi.product.sku: 0000000000000000
>  dmi.product.version: V1.04
>  dmi.sys.vendor: Acer
>  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+subscriptions
>

Revision history for this message

Hui Wang (hui.wang) wrote on 2021-07-19:

#21

@Alex,

Download 3 deb files, then run 'sudo dpkg -i *.deb'; 'reboot', and check if the running kernel is the testing kernel through 'uname -a'

Revision history for this message

Alex Gould (12alex) wrote on 2021-07-19:

#22

Download full text (3.3 KiB)

Hello Hui,

No results from booting into this kernel...
________________________________
From: <email address hidden> <email address hidden> on behalf of Hui Wang <email address hidden>
Sent: July 18, 2021 10:33 PM
To: <email address hidden> <email address hidden>
Subject: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok

@Alex,

Download 3 deb files, then run 'sudo dpkg -i *.deb'; 'reboot', and check
if the running kernel is the testing kernel through 'uname -a'

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1918458

Title:
[Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
problem, no sound from speakers, headphones ok

Status in alsa-driver package in Ubuntu:
Confirmed

Bug description:
Expect : sound from speaker
Instead, obtain : no sound.

Tried various configuration of /etc/modprobe.d/alsa-conf with :

  options snd-hda-intel model=XXXX and
  options snd-intel-dspcfg dsp_driver=3 or 1
  and systematic reboot.

Either I get dummy output, or I get proper output detection, alsamixer
and pavucontrol seems 100% ok, but no sound comes from the speakers.

I'm under a dualboot with Windows 10, BIOS fast boot disabled.
Ubuntu 20.04.2 LTS

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
  Uname: Linux 5.8.0-44-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.16
  Architecture: amd64
  AudioDevicesInUse:
   USER PID ACCESS COMMAND
   /dev/snd/controlC0: thibauts 1522 F.... pulseaudio
   /dev/snd/pcmC0D0p: thibauts 1522 F...m pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Mar 10 18:10:30 2021
  InstallationDate: Installed on 2021-03-09 (1 days ago)
  InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
  Symptom_Card: Cannon Point-LP High Definition Audio Controller - sof-hda-dsp
  Symptom_Jack: Grey Speaker, Internal
  Symptom_Type: Only some of outputs are working
  Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/24/2019
  dmi.bios.release: 1.4
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V1.04
  dmi.board.asset.tag: Default string
  dmi.board.name: Guinness_WL
  dmi.board.vendor: WL
  dmi.board.version: V1.04
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.04
  dmi.ec.firmware.release: 1.6
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
  dmi.product.family: Swift 5
  dmi.product.name: Swift SF515-51T
  dmi.product.sku: 0000000000000000
  dmi.product.version: V1.04
  dmi.sys.vendor: Acer
  mtime.conffile..etc.modprobe.d.alsa-base.c...

Hello Hui,

No results from booting into this kernel...
________________________________
From: bounces@canonical.com <bounces@canonical.com> on behalf of Hui Wang <1918458@bugs.launchpad.net>
Sent: July 18, 2021 10:33 PM
To: alexwalexcdg@hotmail.com <alexwalexcdg@hotmail.com>
Subject: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok

@Alex,

Download 3 deb files, then run 'sudo dpkg -i *.deb'; 'reboot', and check
if the running kernel is the testing kernel through 'uname -a'

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1918458

Title:
  [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback
  problem, no sound from speakers, headphones ok

Status in alsa-driver package in Ubuntu:
  Confirmed

Bug description:
  Expect : sound from speaker
  Instead, obtain : no sound.

Tried various configuration of /etc/modprobe.d/alsa-conf with :

options snd-hda-intel model=XXXX and
  options snd-intel-dspcfg dsp_driver=3 or 1
  and systematic reboot.

Either I get dummy output, or I get proper output detection, alsamixer
  and pavucontrol seems 100% ok, but no sound comes from the speakers.

I'm under a dualboot with Windows 10, BIOS fast boot disabled.
  Ubuntu 20.04.2 LTS

ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
  Uname: Linux 5.8.0-44-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.16
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  thibauts   1522 F.... pulseaudio
   /dev/snd/pcmC0D0p:   thibauts   1522 F...m pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Mar 10 18:10:30 2021
  InstallationDate: Installed on 2021-03-09 (1 days ago)
  InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
  Symptom_Card: Cannon Point-LP High Definition Audio Controller - sof-hda-dsp
  Symptom_Jack: Grey Speaker, Internal
  Symptom_Type: Only some of outputs are working
  Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/24/2019
  dmi.bios.release: 1.4
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V1.04
  dmi.board.asset.tag: Default string
  dmi.board.name: Guinness_WL
  dmi.board.vendor: WL
  dmi.board.version: V1.04
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.04
  dmi.ec.firmware.release: 1.6
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04:
  dmi.product.family: Swift 5
  dmi.product.name: Swift SF515-51T
  dmi.product.sku: 0000000000000000
  dmi.product.version: V1.04
  dmi.sys.vendor: Acer
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254

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Ubuntu
alsa-driver package

[Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok

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Ubuntualsa-driver package

[Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
alsa-driver package