ucsi_acpi USBC000:00: PPM init failed (-110)

[Vincent Gerris]

When booting with kernel 5.8.0-38-generic on my Asus Tuf 15 with 2 NVMe drives I get:
usci_acpi USBC000:00: PPM init failed (-110) and the laptop freezes.

kernel 5.4.0-26-generic usually boots (but get an occasional freeze).

Since I cannot boot in the 5.8 kernel I cannot file the bug with that kernel running.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-26-generic 5.4.0-26.30
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: vincent 1381 F.... pulseaudio
 /dev/snd/controlC0: vincent 1381 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Jan 20 17:28:23 2021
InstallationDate: Installed on 2021-01-20 (0 days ago)
InstallationMedia:

Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 13d3:56a2 IMC Networks USB2.0 HD UVC WebCam
 Bus 001 Device 003: ID 8087:0026 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ASUS TUF Gaming F15 FX506LI_FX506LI
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=74589408-5655-4728-b040-86c06177a989 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-26-generic N/A
 linux-backports-modules-5.4.0-26-generic N/A
 linux-firmware 1.187.8
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/17/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FX506LI.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: FX506LI
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrFX506LI.307:bd12/17/2020:svnASUSTeKCOMPUTERINC.:pnASUSTUFGamingF15FX506LI_FX506LI:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnFX506LI:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ASUS TUF Gaming F15
dmi.product.name: ASUS TUF Gaming F15 FX506LI_FX506LI
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Vincent Gerris (vgerris)]

The laptop runs the latest 3.07 bios. I think the issue does not occur with only one NVMe drive.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Kai-Heng Feng (kaihengfeng)]

"usci_acpi USBC000:00: PPM init failed (-110)" is a harmless message.

Can you please try installing nvidia proprietary driver?
$ sudo apt install nvidia-driver-460

[Vincent Gerris (vgerris)]

hi,

Not sure what that message means precisely, but after that the system completely hangs.
I installed the nvidia driver and that works wiht 5.8 kernel, as others wrote on Stackoverflow.
So this is a kernel / nouveau bug?

The nvidia driver is not supported because it is proprietary and would like to have the nouveau driver working.

[retro (geckoestudio)]

Hi Vincent, I am interested in buying that laptop. Currently it works well or do you have a problem with this model?

[Vincent Gerris (vgerris)]

Hi,

If you read the bug you can see that it works when the proprietary Nvidia
drivers are installed. It works otherwise.

On Sat, Mar 13, 2021, 05:20 retro <email address hidden> wrote:

> Hi Vincent, I am interested in buying that laptop. Currently it works
> well or do you have a problem with this model?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1912509
>
> Title:
> usci_acpi USBC000:00: PPM init failed (-110)
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> When booting with kernel 5.8.0-38-generic on my Asus Tuf 15 with 2 NVMe
> drives I get:
> usci_acpi USBC000:00: PPM init failed (-110) and the laptop freezes.
>
> kernel 5.4.0-26-generic usually boots (but get an occasional freeze).
>
> Since I cannot boot in the 5.8 kernel I cannot file the bug with that
> kernel running.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: linux-image-5.4.0-26-generic 5.4.0-26.30
> ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
> Uname: Linux 5.4.0-26-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.14
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: vincent 1381 F.... pulseaudio
> /dev/snd/controlC0: vincent 1381 F.... pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Jan 20 17:28:23 2021
> InstallationDate: Installed on 2021-01-20 (0 days ago)
> InstallationMedia:
>
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 002: ID 13d3:56a2 IMC Networks USB2.0 HD UVC WebCam
> Bus 001 Device 003: ID 8087:0026 Intel Corp.
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ASUS TUF Gaming F15 FX506LI_FX506LI
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic
> root=UUID=74589408-5655-4728-b040-86c06177a989 ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-5.4.0-26-generic N/A
> linux-backports-modules-5.4.0-26-generic N/A
> linux-firmware 1.187.8
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/17/2020
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: FX506LI.307
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: FX506LI
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrFX506LI.307:bd12/17/2020:svnASUSTeKCOMPUTERINC.:pnASUSTUFGamingF15FX506LI_FX506LI:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnFX506LI:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: ASUS TUF Gaming F15
> dmi.product.name: ASUS TUF Gaming F15 FX506LI_FX506LI
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.laun...

[retro (geckoestudio)]

Thanks for the reply.

[Laurent Bonnaud (laurent-bonnaud)]

My system displays the same error message:

 - hardware: TUXEDO InfinityBook S 15 Gen6
 - kernel: mainline 5.11.14

It has only one NVMe drive and no Nvidia GPU.

[Oskar Grindemyr (oskar-grindemyr)]

Also seeing this (the log message, no freeze) with:
Tuxedo InfinityBook S15 - Gen6
Linux Mint 5.11.0-36 kernel
Intel Xe graphics

[Petronel MALUTAN (malutanpetronel)]

It happens sometimes to
https://www.cel.ro/laptop-laptopuri/laptop-gaming-asus-tuf-f15-fx506he-intel-core-11th-gen-i7-11800h-512gb-ssd-8gb-geforce-rtx-3050-ti-4gb-fullhd-endless-rgb-eclipse-gray-pNSExPD0pMA-l/
with Ubuntu 20.04 clean install.

No options under boot to disable Intel graphics... Not played yet to disconnect HDMI and reconnect after, as it happens sometimes and don't plan to connect few times per day the hdmi yet.

[Marco Ferretti (marco-ferretti)]

I have the same message on boot but I don't have an NVidia card (Intel) :

lspci -nnk | grep VGA -A1
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9a49] (rev 01)
 Subsystem: CLEVO/KAPOK Computer Device [1558:4018]

[Alexey (alexey-muranov)]

I get this message on TUXEDO InfinityBook S 14 - Gen6 with Linux 5.15 kernel.

The boot works fine. However, the system freezes later on, unless I have something plugged into a USB port (like a USB mouse), but i do not know if this is related.

[Laurent Bonnaud (laurent-bonnaud)]

The bug is still there in lunar:

# dmesg | grep PPM
[ 5.477076] ucsi_acpi USBC000:00: PPM init failed (-110)

# uname -a
Linux vougeot 6.2.0-18-generic #18-Ubuntu SMP PREEMPT_DYNAMIC Thu Mar 16 00:09:48 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

[Gabriel Staples (ercaguy)]

I'm seeing this on a brand new Dell Precision 5570 running Ubuntu 22.04 with X11 (not Wayland):

> ucsi_acpi USBC000:00: failed to re-enable notifications (-110)

See details of my attempted fixes and settings here: https://askubuntu.com/a/1471585/327339

[sefid par (mohammad-etemaddar)]

A similar error is showing up in logs on Dell XPS-9320 running Ubuntu 22.04:

> ucsi_acpi USBC000:00: failed to re-enable notifications (-110)