Bug #1912364 “Freeze/crash” : Bugs : Ubuntu

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rosae (dallagnol) wrote on 2021-01-19:

#1

CurrentDmesg.txt Edit (71.9 KiB, text/plain; charset="utf-8")
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Ubuntu Foundations Team Bug Bot (crichton) on 2021-01-19

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-20:

#2

Thanks for the bug report. I can't see any information about freezes or crashes in the attached files so next time the issue happens, please reboot and then run:

journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

Please also check for crashes by following these steps:

1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

summary:	- Xorg freeze + Freeze/crash
affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

rosae (dallagnol) wrote on 2021-01-20: Re: [Bug 1912364] Re: Xorg freeze

#3

Download full text (4.5 KiB)

Hi! I appreciate the help, but I don't have enough knowledge. I've
uninstalled and reinstalled several times, even so the crash persists in
the new installation. I'm going to try mint, maybe it works and I can
continue using it. Anyway, thankful for the attention.

Daniel van Vugt <email address hidden> escreveu no dia terça,
19/01/2021 à(s) 23:20:

> Thanks for the bug report. I can't see any information about freezes or
> crashes in the attached files so next time the issue happens, please
> reboot and then run:
>
> journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
> Please also check for crashes by following these steps:
>
> 1. Look in /var/crash for crash files and if found run:
> ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
> ** Summary changed:
>
> - Xorg freeze
> + Freeze/crash
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1912364
>
> Title:
> Freeze/crash
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> Hi! When it started to crash, the only way was to reinstall
> everything, but the problem continued. Only safe mode works.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
> Uname: Linux 5.4.0-26-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Permissão negada: '/var/log/boot.log'
> CasperMD5CheckResult: skip
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Jan 19 12:02:43 2021
> DistUpgraded: Fresh install
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Continuously
> GpuHangReproducibility: Yes, I can easily reproduce it
> GpuHangStarted: Since a couple weeks or more
> GraphicsCard:
> Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated
> Graphics Controller [8086:0402] (rev 06) (prog-if 00 [VGA controller])
> Subsystem: Dell Xeon E3-1200 v3/4th Gen Core Processor Integrated
> Graphics Controller [1028:0611]
> InstallationDate: Installed on 2021-01-18 (0 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> MachineType: Dell Inc. Inspiron 3647
> ProcEnviron:
> LANGUAGE=pt_BR:pt:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=pt_BR.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=...

Hi! I appreciate the help, but I don't have enough knowledge. I've
uninstalled and reinstalled several times, even so the crash persists in
the new installation. I'm going to try mint, maybe it works and I can
continue using it. Anyway, thankful for the attention.

Daniel van Vugt <1912364@bugs.launchpad.net> escreveu no dia terça,
19/01/2021 à(s) 23:20:

> Thanks for the bug report. I can't see any information about freezes or
> crashes in the attached files so next time the issue happens, please
> reboot and then run:
>
>   journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
> Please also check for crashes by following these steps:
>
> 1. Look in /var/crash for crash files and if found run:
>     ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
> ** Summary changed:
>
> - Xorg freeze
> + Freeze/crash
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1912364
>
> Title:
>   Freeze/crash
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>    Hi! When it started to crash, the only way was to reinstall
>   everything, but the problem continued. Only safe mode works.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
>   Uname: Linux 5.4.0-26-generic x86_64
>   ApportVersion: 2.20.11-0ubuntu27
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permissão negada: '/var/log/boot.log'
>   CasperMD5CheckResult: skip
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Jan 19 12:02:43 2021
>   DistUpgraded: Fresh install
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Continuously
>   GpuHangReproducibility: Yes, I can easily reproduce it
>   GpuHangStarted: Since a couple weeks or more
>   GraphicsCard:
>    Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated
> Graphics Controller [8086:0402] (rev 06) (prog-if 00 [VGA controller])
>      Subsystem: Dell Xeon E3-1200 v3/4th Gen Core Processor Integrated
> Graphics Controller [1028:0611]
>   InstallationDate: Installed on 2021-01-18 (0 days ago)
>   InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
>   MachineType: Dell Inc. Inspiron 3647
>   ProcEnviron:
>    LANGUAGE=pt_BR:pt:en
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=pt_BR.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic
> root=UUID=fa06ad05-1858-419e-bbeb-f3dbb4c59017 username quiet splash
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 06/29/2015
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A08
>   dmi.board.name: 02YRK5
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A03
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA08:bd06/29/2015:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA03:cvnDellInc.:ct3:cvr:
>   dmi.product.family: To be filled by O.E.M.
>   dmi.product.name: Inspiron 3647
>   dmi.product.sku: 0611
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.101-2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1912364/+subscriptions
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2021-03-22:

#4

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status:	Incomplete → Expired

Ubuntu

Freeze/crash

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