Touchpad not working in Ubuntu on Acer Aspire E3-112

[Murat Yuksel]

Hello y'all!

I'm quite a newbie in Linux/Ubuntu, so please bear with me :) My touchpad is not working. I'm using Ubuntu and Windows in my computer with dual boot, I have to choose Ubuntu each time I open the computer. The Touchpad works just fine in Wİndows, but in Ubuntu it doesn't detect it. I came here following the infor in this link: https://wiki.ubuntu.com/DebuggingTouchpadDetection

My computer is Acer Aspire E 11 // E3-112-C536, I have a Fn key which I use in Windows to activate/disable the touchpad and many other things, in Ubuntu, when I press Fn and f7 (the touchpad activation key in my computer) all the mouse movement is disabled and I have to restart the system.

Do you have any suggestions that I can follow?

All the best

Murat

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-52-generic 5.4.0-52.57
ProcVersionSignature: Ubuntu 5.4.0-52.57-generic 5.4.65
Uname: Linux 5.4.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: siriuscoder 947 F.... pulseaudio
 /dev/snd/pcmC0D0p: siriuscoder 947 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 24 20:35:44 2020
InstallationDate: Installed on 2020-08-25 (91 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Acer Aspire E3-112
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic root=UUID=a0eea036-3d58-49f8-8ccb-78ec9f51b043 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-52-generic N/A
 linux-backports-modules-5.4.0-52-generic N/A
 linux-firmware 1.187.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: R2
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd08/20/2014:svnAcer:pnAspireE3-112:pvrV1.10:rvnAcer:rnR2:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: Type1Family
dmi.product.name: Aspire E3-112
dmi.product.sku: Aspire E3-112_0843_1_10
dmi.product.version: V1.10
dmi.sys.vendor: Acer

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Po-Hsu Lin (cypressyew)]

Hello,
can you check the following for us:

1. Boot to desktop, check if the Touchpad can be enabled with hotkey Fn + F7

2. Try to change Touchpad setting in your BIOS (if applicable), test it with Touchpad set to "Basic" instead of "Advanced", see if this helps.

3. If not, keep it in Basic mode and try to add i8042.nopnp the following steps:
Edit your grub file /etc/default/grub with:
  sudo nano /etc/default/grub

And add the "i8042.nopnp" option in the following line, to change it from:
  GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

into something like:
  GRUB_CMDLINE_LINUX_DEFAULT="i8042.nopnp quiet splash"

Save the file and exit, then execute:
 sudo update-grub

Please attach the dmesg output (sudo dmesg > dmesg.log) after reboot with this option added to your grub. Thanks!

[Po-Hsu Lin (cypressyew)]

Oops, please ignore comment #3 for now.

I missed the Fn key part in your description:

"I have a Fn key which I use in Windows to activate/disable the touchpad and many other things, in Ubuntu, when I press Fn and f7 (the touchpad activation key in my computer) all the mouse movement is disabled and I have to restart the system."

so do you mean it's working before you press Fn + F7 on Ubuntu?

And after pressing it can you press it again to bring it back?
Thanks

[Murat Yuksel (siriuscoder)]

Hello Lin,

Thank you very much for your answer!

I tried to follow your instructions:

-The fn + F7 doesn't change anything in the mousepad, but renders the
keyboard dull, i.e. I can't write anything until rebooting after I press
that combination.
-If I press fn + F7 on boot, the same thing happens when the computer is
opened.
-I tried to access the BIOS on ubuntu (with my limited knowledge, I thought
it must be different from windows, still don't know if it's true or nay),
and failed.
-Choose the advanced settings whilst the opening computer asks me to choose
between ubuntu or windows, and found nothing interesting there.

So all in all, I failed to enable it. Also, a couple of days ago I realized
my PC camera also isn't working :) Don't know how can I pass these
obstacles.

Again, thank you for your time!

Best wishes

Murat

On Fri, 8 Jan 2021 at 07:50, Po-Hsu Lin <email address hidden> wrote:

> Oops, please ignore comment #3 for now.
>
> I missed the Fn key part in your description:
>
> "I have a Fn key which I use in Windows to activate/disable the touchpad
> and many other things, in Ubuntu, when I press Fn and f7 (the touchpad
> activation key in my computer) all the mouse movement is disabled and I
> have to restart the system."
>
> so do you mean it's working before you press Fn + F7 on Ubuntu?
>
> And after pressing it can you press it again to bring it back?
> Thanks
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1905446
>
> Title:
> Touchpad not working in Ubuntu on Acer Aspire E3-112
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> Hello y'all!
>
> I'm quite a newbie in Linux/Ubuntu, so please bear with me :) My
> touchpad is not working. I'm using Ubuntu and Windows in my computer
> with dual boot, I have to choose Ubuntu each time I open the computer.
> The Touchpad works just fine in Wİndows, but in Ubuntu it doesn't
> detect it. I came here following the infor in this link:
> https://wiki.ubuntu.com/DebuggingTouchpadDetection
>
> My computer is Acer Aspire E 11 // E3-112-C536, I have a Fn key which
> I use in Windows to activate/disable the touchpad and many other
> things, in Ubuntu, when I press Fn and f7 (the touchpad activation key
> in my computer) all the mouse movement is disabled and I have to
> restart the system.
>
> Do you have any suggestions that I can follow?
>
> All the best
>
> Murat
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: linux-image-5.4.0-52-generic 5.4.0-52.57
> ProcVersionSignature: Ubuntu 5.4.0-52.57-generic 5.4.65
> Uname: Linux 5.4.0-52-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.8
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: siriuscoder 947 F.... pulseaudio
> /dev/snd/pcmC0D0p: siriuscoder 947 F...m pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Nov 24 20:35:44 2020
> InstallationDate: Installed on 2020-08-25 (91 days ago)
> InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64
> (2020...

[Po-Hsu Lin (cypressyew)]

Hello Murat,

The BIOS is the same no matter what your OS is.

For your touchpad issue, can you try this latest mainline kernel out?
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.11.1/
Instructions can be found here:
https://wiki.ubuntu.com/Kernel/MainlineBuilds

And attach dmesg output along with your test result (with command "dmesg" in a terminal window, CTRL+ALT+T)

For your camera issue, please open a new bug with "ubuntu-bug linux", it's easier to track different issues in their own bug report.
Thank you!

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]