Ubuntu
linux package

[ ASUS Notebook: X556UQK] KB / touch pad do not work

Bug #1904456 reported by Michael Garcia on 2020-11-16

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Simmlar to Bug #1902156 but I have different hardware than the one listed.

When I upgraded to 20.10 my keyboard and touchpad no longer work.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: linux-image-5.8.0-29-generic 5.8.0-29.31
ProcVersionSignature: Ubuntu 5.8.0-29.31-generic 5.8.14
Uname: Linux 5.8.0-29-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu50.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: thecrazygm 3043 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Nov 16 14:47:10 2020
InstallationDate: Installed on 2020-07-29 (109 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: ASUSTeK COMPUTER INC. X556UQK
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/zsh
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-29-generic root=UUID=34723fa7-8d98-4a00-8500-6aa879b461e2 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.8.0-29-generic N/A
linux-backports-modules-5.8.0-29-generic N/A
linux-firmware 1.190.1
SourcePackage: linux
UpgradeStatus: Upgraded to groovy on 2020-11-13 (3 days ago)
dmi.bios.date: 02/10/2017
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X556UQK.308
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X556UQK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX556UQK.308:bd02/10/2017:br5.12:svnASUSTeKCOMPUTERINC.:pnX556UQK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX556UQK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X556UQK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Tags:

Revision history for this message

Michael Garcia (thecrazygm) wrote on 2020-11-16:

AlsaInfo.txt Edit (44.0 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (289 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (80.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.7 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (538 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.7 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (399 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (548 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (31.2 KiB, text/plain; charset="utf-8")
PaInfo.txt Edit (87.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (5.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.7 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (22.8 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (216.9 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (104.1 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.0 MiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2020-11-16: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

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