writer doesn't open

[rocco santoro]

double-click on the document does not work.
For launching the programme it needs to go to the terminal and launch libreoffice.
The same procedure for the other tools of the suite
Thank you for the attention
BR

release Ubuntu 20.04.01 LTS 64bit gnome 3.36.3 X11
1:6.4.6-0ubuntu0.20.04.1 500
        500 http://it.archive.ubuntu.com/ubuntu focal-updates/universe amd64 Packages
        100 /var/lib/dpkg/status
     1:6.4.2-0ubuntu3 500
        500 http://it.archive.ubuntu.com/ubuntu focal/universe amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: libreoffice-writer 1:6.4.6-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60
Uname: Linux 5.4.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Nov 16 08:46:11 2020
InstallationDate: Installed on 2020-08-29 (78 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

[Sebastien Bacher (seb128)]

Thank you for your bug report, where do you double click ? In the filemanager ? Which one are you using and does opening other documents or filetypes work there?

[rocco santoro (sanrock64)]

Thank you for the prompt answer.
Yes I do double-click in file manager and the issue occurs with other
documents and filetypes all related to the Libreoffice suite.

On Mon, Nov 16, 2020 at 12:40 PM Sebastien Bacher <
<email address hidden>> wrote:

> Thank you for your bug report, where do you double click ? In the
> filemanager ? Which one are you using and does opening other documents
> or filetypes work there?
>
> ** Changed in: libreoffice (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1904377
>
> Title:
> writer doesn't open
>
> Status in libreoffice package in Ubuntu:
> Incomplete
>
> Bug description:
> double-click on the document does not work.
> For launching the programme it needs to go to the terminal and launch
> libreoffice.
> The same procedure for the other tools of the suite
> Thank you for the attention
> BR
>
> release Ubuntu 20.04.01 LTS 64bit gnome 3.36.3 X11
> 1:6.4.6-0ubuntu0.20.04.1 500
> 500 http://it.archive.ubuntu.com/ubuntu focal-updates/universe
> amd64 Packages
> 100 /var/lib/dpkg/status
> 1:6.4.2-0ubuntu3 500
> 500 http://it.archive.ubuntu.com/ubuntu focal/universe amd64
> Packages
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: libreoffice-writer 1:6.4.6-0ubuntu0.20.04.1
> ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60
> Uname: Linux 5.4.0-48-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.12
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Mon Nov 16 08:46:11 2020
> InstallationDate: Installed on 2020-08-29 (78 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=it_IT.UTF-8
> SHELL=/bin/bash
> SourcePackage: libreoffice
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1904377/+subscriptions
>

--
Rocco Santoro
senior-statistician
Italy
tel [phone]
tel [phone]

[Sebastien Bacher (seb128)]

Does it work if you open other filetypes, fir example a pdf?

Could you do
$ journalctl -f

then try to open a libreoffice document and copy the printed log to a comment?

[rocco santoro (sanrock64)]

I hope it is useful
many thanks
BR
- Logs begin at Sat 2020-09-12 16:14:56 CEST. --
nov 17 11:39:30 rocco-X551CAP kernel: [UFW BLOCK] IN=wlp2s0 OUT=
MAC=28:e3:47:52:49:50:b8:d5:26:29:15:67:08:00 SRC=192.168.1.1 DST=224.0.0.1
LEN=36 TOS=0x00 PREC=0x00 TTL=1 ID=0 DF PROTO=2
nov 17 11:40:42 rocco-X551CAP systemd[1483]: Started Application launched
by gsd-media-keys.
nov 17 11:40:43 rocco-X551CAP dbus-daemon[1495]: [session uid=1000
pid=1495] Activating via systemd: service name='org.gnome.Terminal'
unit='gnome-terminal-server.service' requested by ':1.157' (uid=1000
pid=7996 comm="/usr/bin/gnome-terminal.real " label="unconfined")
nov 17 11:40:43 rocco-X551CAP systemd[1483]: Created slice apps.slice.
nov 17 11:40:43 rocco-X551CAP systemd[1483]: Created slice
apps-org.gnome.Terminal.slice.
nov 17 11:40:43 rocco-X551CAP systemd[1483]: Starting GNOME Terminal
Server...
nov 17 11:40:43 rocco-X551CAP dbus-daemon[1495]: [session uid=1000
pid=1495] Successfully activated service 'org.gnome.Terminal'
nov 17 11:40:43 rocco-X551CAP systemd[1483]: Started GNOME Terminal Server.
nov 17 11:40:44 rocco-X551CAP systemd[1483]: Started VTE child process 8008
launched by gnome-terminal-server process 7999.
nov 17 11:40:44 rocco-X551CAP systemd[1483]:
gnome-launched-x-terminal-emulator-7993.scope: Succeeded.
nov 17 11:41:36 rocco-X551CAP kernel: [UFW BLOCK] IN=wlp2s0 OUT=
MAC=28:e3:47:52:49:50:b8:d5:26:29:15:67:08:00 SRC=192.168.1.1 DST=224.0.0.1
LEN=36 TOS=0x00 PREC=0x00 TTL=1 ID=0 DF PROTO=2
nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: exception Emask 0x0 SAct
0x80000 SErr 0x50000 action 0x0
nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: irq_stat 0x40000008
nov 17 11:42:32 rocco-X551CAP kernel: ata1: SError: { PHYRdyChg CommWake }
nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: failed command: READ FPDMA
QUEUED
nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: cmd
60/08:98:30:a3:a0/00:00:37:00:00/40 tag 19 ncq dma 4096 in
                                               res
51/40:08:30:a3:a0/00:00:37:00:00/40 Emask 0x409 (media error) <F>
nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: status: { DRDY ERR }
nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: error: { UNC }
nov 17 11:42:32 rocco-X551CAP kernel: ata1: hard resetting link
nov 17 11:42:33 rocco-X551CAP kernel: ata1: SATA link up 6.0 Gbps (SStatus
133 SControl 300)
nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
ef/10:06:00:00:00:a0 (SET FEATURES) succeeded
nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
ef/10:03:00:00:00:a0 (SET FEATURES) filtered out
nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
ef/10:06:00:00:00:a0 (SET FEATURES) succeeded
nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
ef/10:03:00:00:00:a0 (SET FEATURES) filtered out
nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: configured for UDMA/133
nov 17 11:42:33 rocco-X551CAP kernel: sd 0:0:0:0: [sda] tag#19 FAILED
Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
nov 17 11:42:33 rocco-X551CAP ker...

[rocco santoro (sanrock64)]

I am sorry for the incomplete previous answer.
The problem occurs only when I try to open a file with libreoffice, while
the visualization of pdf or calibre work.
Thanks a lot
BR
Rocco

On Tue, Nov 17, 2020 at 11:59 AM Rocco Santoro <email address hidden> wrote:

> I hope it is useful
> many thanks
> BR
> - Logs begin at Sat 2020-09-12 16:14:56 CEST. --
> nov 17 11:39:30 rocco-X551CAP kernel: [UFW BLOCK] IN=wlp2s0 OUT=
> MAC=28:e3:47:52:49:50:b8:d5:26:29:15:67:08:00 SRC=192.168.1.1 DST=224.0.0.1
> LEN=36 TOS=0x00 PREC=0x00 TTL=1 ID=0 DF PROTO=2
> nov 17 11:40:42 rocco-X551CAP systemd[1483]: Started Application launched
> by gsd-media-keys.
> nov 17 11:40:43 rocco-X551CAP dbus-daemon[1495]: [session uid=1000
> pid=1495] Activating via systemd: service name='org.gnome.Terminal'
> unit='gnome-terminal-server.service' requested by ':1.157' (uid=1000
> pid=7996 comm="/usr/bin/gnome-terminal.real " label="unconfined")
> nov 17 11:40:43 rocco-X551CAP systemd[1483]: Created slice apps.slice.
> nov 17 11:40:43 rocco-X551CAP systemd[1483]: Created slice
> apps-org.gnome.Terminal.slice.
> nov 17 11:40:43 rocco-X551CAP systemd[1483]: Starting GNOME Terminal
> Server...
> nov 17 11:40:43 rocco-X551CAP dbus-daemon[1495]: [session uid=1000
> pid=1495] Successfully activated service 'org.gnome.Terminal'
> nov 17 11:40:43 rocco-X551CAP systemd[1483]: Started GNOME Terminal Server.
> nov 17 11:40:44 rocco-X551CAP systemd[1483]: Started VTE child process
> 8008 launched by gnome-terminal-server process 7999.
> nov 17 11:40:44 rocco-X551CAP systemd[1483]:
> gnome-launched-x-terminal-emulator-7993.scope: Succeeded.
> nov 17 11:41:36 rocco-X551CAP kernel: [UFW BLOCK] IN=wlp2s0 OUT=
> MAC=28:e3:47:52:49:50:b8:d5:26:29:15:67:08:00 SRC=192.168.1.1 DST=224.0.0.1
> LEN=36 TOS=0x00 PREC=0x00 TTL=1 ID=0 DF PROTO=2
> nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: exception Emask 0x0 SAct
> 0x80000 SErr 0x50000 action 0x0
> nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: irq_stat 0x40000008
> nov 17 11:42:32 rocco-X551CAP kernel: ata1: SError: { PHYRdyChg CommWake }
> nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: failed command: READ FPDMA
> QUEUED
> nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: cmd
> 60/08:98:30:a3:a0/00:00:37:00:00/40 tag 19 ncq dma 4096 in
> res
> 51/40:08:30:a3:a0/00:00:37:00:00/40 Emask 0x409 (media error) <F>
> nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: status: { DRDY ERR }
> nov 17 11:42:32 rocco-X551CAP kernel: ata1.00: error: { UNC }
> nov 17 11:42:32 rocco-X551CAP kernel: ata1: hard resetting link
> nov 17 11:42:33 rocco-X551CAP kernel: ata1: SATA link up 6.0 Gbps (SStatus
> 133 SControl 300)
> nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
> f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
> nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
> ef/10:06:00:00:00:a0 (SET FEATURES) succeeded
> nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
> ef/10:03:00:00:00:a0 (SET FEATURES) filtered out
> nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
> f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
> nov 17 11:42:33 rocco-X551CAP kernel: ata1.00: ACPI cmd
> ef/...

[Heather Ellsworth (hellsworth)]

I don't see anything specific to libreoffice in the log.. Rocco, could you please try this (and tell me if that's what you did already)

1. In a terminal start capturing the journalctl log:
journalctl -f > myjournal.log

2. Reproduce the crash

3. Go back to your terminal and cancel the log capturing with Ctrl+C

And attach that log here. Thanks.

If there really is nothing log'd during the crash then I would recommend uninstalling/reinstalling libreoffice.

[rocco santoro (sanrock64)]

Thank you for the message.

I have annexed the required file.

I tried to uninstalling/reinstalling Libreoffice resultless.The trouble
persists.

When I have read the logs in gnome, there is the following advise in
correspondence with the message
"gnome-launched-libreoffice-writer.desktop-7611.scope: Succeeded."
"Unità UNIT entrata con successo nello stato 'dead' (morto)."

Thank you the attention
Rocco

[Sebastien Bacher (seb128)]

there is nothing about libreoffice in the log, weird issue...

[rocco santoro (sanrock64)]

I have uninstalled Libreoffice by the terminal; afterwards I have
re-installed it by Ubuntu Software. Now it is working.
Indeed, I installed Libreoffice by the terminal and the trial suggested in
the previous email I did by the terminal.
It is likely that the installation has to be done by Ubuntu Software to
avoid weird issues.
Thanks a lot! Without your help, I would have not thought to abandon the
terminal.
warms regards
Rocco

On Thu, Nov 26, 2020 at 10:01 AM Sebastien Bacher <
<email address hidden>> wrote:

> there is nothing about libreoffice in the log, weird issue...
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1904377
>
> Title:
> writer doesn't open
>
> Status in libreoffice package in Ubuntu:
> Incomplete
>
> Bug description:
> double-click on the document does not work.
> For launching the programme it needs to go to the terminal and launch
> libreoffice.
> The same procedure for the other tools of the suite
> Thank you for the attention
> BR
>
> release Ubuntu 20.04.01 LTS 64bit gnome 3.36.3 X11
> 1:6.4.6-0ubuntu0.20.04.1 500
> 500 http://it.archive.ubuntu.com/ubuntu focal-updates/universe
> amd64 Packages
> 100 /var/lib/dpkg/status
> 1:6.4.2-0ubuntu3 500
> 500 http://it.archive.ubuntu.com/ubuntu focal/universe amd64
> Packages
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: libreoffice-writer 1:6.4.6-0ubuntu0.20.04.1
> ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60
> Uname: Linux 5.4.0-48-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.12
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Mon Nov 16 08:46:11 2020
> InstallationDate: Installed on 2020-08-29 (78 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=it_IT.UTF-8
> SHELL=/bin/bash
> SourcePackage: libreoffice
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1904377/+subscriptions
>

--
Rocco Santoro
senior-statistician
Italy
tel [phone]
tel [phone]

[Heather Ellsworth (hellsworth)]

Glad you have a working libreoffice now!