PCI/no sound at all since last updating

[Couffinhal]

My last updating a few hours ago was quite different than usual.
Since then, many things are not working properly on my computer :
- my desktop is very strange (files have lost their appearance or doesn't appear at all)
-there is no more sound at all : if I try to play a mp3 file or on the internet
(I checked the settings of course)

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
Uname: Linux 5.4.0-51-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D3', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 16 13:28:11 2020
InstallationDate: Installed on 2015-07-16 (1918 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: Upgraded to focal on 2020-10-16 (0 days ago)
dmi.bios.date: 12/14/2011
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 03QA
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 300E4A/300E5A/300E7A/3430EA/3530EA
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr03QA:bd12/14/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn300E4A/300E5A/300E7A/3430EA/3530EA:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn300E4A/300E5A/300E7A/3430EA/3530EA:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.family: HuronRiver System
dmi.product.name: 300E4A/300E5A/300E7A/3430EA/3530EA
dmi.product.sku: System SKUNumber
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Sebastien Bacher (seb128)]

Thank you for your bug report. What packages did you upgrade exactly? (you can find the record in /var/log/apt

Could include the out of this command?
$ journalctl -b 0

[Couffinhal (lcouffinhal)]

Thank you for your answer !
I couldn't do it without help because I know nothing about computers ...
A friend of mine help me on the phone :
For your first question (packages upgraded), you can have a look at
"resultat.txt"
the second one (journalctl -b 0) : "resultat2.txt"
(documents you will find in attachment)

I also forgot to tell two other defects in addition to the "no sound"
problem :
- I can't move a file normally with the pad ; the only way is to cut and
paste
- I can't read the name of a doc when it's too long ; the only way I found
is to open the command "rename"

Thanks a lot for your help,
Lucile Couffinhal

Le lun. 19 oct. 2020 à 11:40, Sebastien Bacher <email address hidden>
a écrit :

> Thank you for your bug report. What packages did you upgrade exactly?
> (you can find the record in /var/log/apt
>
> Could include the out of this command?
> $ journalctl -b 0
>
> ** Changed in: alsa-driver (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1900133
>
> Title:
> PCI/no sound at all since last updating
>
> Status in alsa-driver package in Ubuntu:
> Incomplete
>
> Bug description:
> My last updating a few hours ago was quite different than usual.
> Since then, many things are not working properly on my computer :
> - my desktop is very strange (files have lost their appearance or
> doesn't appear at all)
> -there is no more sound at all : if I try to play a mp3 file or on the
> internet
> (I checked the settings of course)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
> Uname: Linux 5.4.0-51-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> ApportVersion: 2.20.11-0ubuntu27.9
> Architecture: amd64
> AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path',
> '/dev/snd/controlC0', '/dev/snd/hwC0D3', '/dev/snd/hwC0D0',
> '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p',
> '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Oct 16 13:28:11 2020
> InstallationDate: Installed on 2015-07-16 (1918 days ago)
> InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
> PackageArchitecture: all
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=fr_FR.UTF-8
> SHELL=/bin/bash
> SourcePackage: alsa-driver
> Symptom: audio
> Title: PCI/internal sound card not detected
> UpgradeStatus: Upgraded to focal on 2020-10-16 (0 days ago)
> dmi.bios.date: 12/14/2011
> dmi.bios.vendor: Phoenix Technologies Ltd.
> dmi.bios.version: 03QA
> dmi.board.asset.tag: Base Board Asset Tag
> dmi.board.name: 300E4A/300E5A/300E7A/3430EA/3530EA
> dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
> dmi.board.version: FAB1
> dmi.chassis.asset.tag: Asset Tag
> dmi.chassis.type: 9
> dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
> dmi.chassis.version: 0.1
> dmi.modalias:
> dmi:bvnPhoenixTechnologiesLtd.:bv...

[Sebastien Bacher (seb128)]

the result.txt log includes a list of the files in the directory, not the content. could you maybe take a photo showing the graphical issue?

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]