Intel Wireless 8265 / 8275 [8086:24fd] Subsystem [8086:1014] Bluetooth doesn't pair with other devices

[Tommaso Tragno]

Hi everyone, I've installed ubuntu 20.04 one week ago for the first time and I'm not expert. I have some issue with my bluetooth adapter: from settings/bluetooth it can find other bluetooth devices, but cannot pair with them. The adapter isn't shown typing *dmesg | grep -i blue* or typing *dmesg | grep -i blue*
I'm shure I have a bluetooth adapter because it was working on windows.

Typing *sudo cat /sys/kernel/debug/usb/devices* this is shown:

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 4
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 5.04
S: Manufacturer=Linux 5.4.0-37-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:02:00.3
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=01 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 2 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=0a2b Rev= 0.10
C:* #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I:* If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
E: Ad=81(I) Atr=03(Int.) MxPS= 64 Ivl=1ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
E: Ad=82(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms
I:* If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
E: Ad=03(O) Atr=01(Isoc) MxPS= 0 Ivl=1ms
E: Ad=83(I) Atr=01(Isoc) MxPS= 0 Ivl=1ms
I: If#= 1 Alt= 1 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
E: Ad=03(O) Atr=01(Isoc) MxPS= 9 Ivl=1ms
E: Ad=83(I) Atr=01(Isoc) MxPS= 9 Ivl=1ms
I: If#= 1 Alt= 2 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
E: Ad=03(O) Atr=01(Isoc) MxPS= 17 Ivl=1ms
E: Ad=83(I) Atr=01(Isoc) MxPS= 17 Ivl=1ms
I: If#= 1 Alt= 3 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
E: Ad=03(O) Atr=01(Isoc) MxPS= 25 Ivl=1ms
E: Ad=83(I) Atr=01(Isoc) MxPS= 25 Ivl=1ms
I: If#= 1 Alt= 4 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
E: Ad=03(O) Atr=01(Isoc) MxPS= 33 Ivl=1ms
E: Ad=83(I) Atr=01(Isoc) MxPS= 33 Ivl=1ms
I: If#= 1 Alt= 5 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
E: Ad=03(O) Atr=01(Isoc) MxPS= 49 Ivl=1ms
E: Ad=83(I) Atr=01(Isoc) MxPS= 49 Ivl=1ms

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=10000 MxCh= 4
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 3.10 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev= 5.04
S: Manufacturer=Linux 5.4.0-37-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:02:00.3
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 5.04
S: Manufacturer=Linux 5.4.0-37-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:02:00.4
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=03 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=0408 ProdID=1020 Rev= 0.13
S: Manufacturer=SunplusIT Inc
S: Product=hm1091_techfront
C:* #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
A: FirstIf#= 0 IfCount= 2 Cls=0e(video) Sub=03 Prot=00
I:* If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
E: Ad=87(I) Atr=03(Int.) MxPS= 16 Ivl=16ms
I:* If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 1 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 192 Ivl=125us
I: If#= 1 Alt= 2 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 384 Ivl=125us
I: If#= 1 Alt= 3 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 512 Ivl=125us
I: If#= 1 Alt= 4 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 640 Ivl=125us
I: If#= 1 Alt= 5 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 800 Ivl=125us
I: If#= 1 Alt= 6 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 944 Ivl=125us
I: If#= 1 Alt= 7 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1280 Ivl=125us
I: If#= 1 Alt= 8 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1600 Ivl=125us
I: If#= 1 Alt= 9 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1984 Ivl=125us
I: If#= 1 Alt=10 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=2880 Ivl=125us
I: If#= 1 Alt=11 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=3060 Ivl=125us

T: Bus=04 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=10000 MxCh= 1
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 3.10 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev= 5.04
S: Manufacturer=Linux 5.4.0-37-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:02:00.4
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

Is this a bug? If not, please could someone help me to fix this problem?
Thanks a lot,
Tommaso

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-37-generic 5.4.0-37.41
ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
Uname: Linux 5.4.0-37-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: tommaso 5667 F.... pulseaudio
 /dev/snd/controlC0: tommaso 5667 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 28 15:03:49 2020
InstallationDate: Installed on 2020-06-21 (6 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: HUAWEI KPL-W0X
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-37-generic root=UUID=ec813a9a-7b58-4c0f-80e5-69dd2c0fffbb ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-37-generic N/A
 linux-backports-modules-5.4.0-37-generic N/A
 linux-firmware 1.187
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/11/2019
dmi.bios.vendor: HUAWEI
dmi.bios.version: 1.19
dmi.board.asset.tag: NULL
dmi.board.name: KPL-W0X
dmi.board.vendor: HUAWEI
dmi.board.version: M1D
dmi.chassis.asset.tag: NULL
dmi.chassis.type: 10
dmi.chassis.vendor: HUAWEI
dmi.chassis.version: M1D
dmi.modalias: dmi:bvnHUAWEI:bvr1.19:bd01/11/2019:svnHUAWEI:pnKPL-W0X:pvrM1D:rvnHUAWEI:rnKPL-W0X:rvrM1D:cvnHUAWEI:ct10:cvrM1D:
dmi.product.family: MateBook D
dmi.product.name: KPL-W0X
dmi.product.sku: C100
dmi.product.version: M1D
dmi.sys.vendor: HUAWEI

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[You-Sheng Yang (vicamo)]

Hi, could you run btmon to dump bluetooth traffic data while trying to pair with other devices?

  1. Run `sudo btmon -w btsnoop.log` in a terminal,

  2. Open GNOME Settings to scan devices and try to pair one of them,

  3. When failed, terminate btmon by Ctrl+C and attach that log file here.

[Tommaso Tragno (tomtra)]

Hi,
attached the log file you requested.
Thanks a lot
 Tommaso

Il giorno lun 29 giu 2020 alle ore 03:25 You-Sheng Yang <
<email address hidden>> ha scritto:

> Hi, could you run btmon to dump bluetooth traffic data while trying to
> pair with other devices?
>
> 1. Run `sudo btmon -w btsnoop.log` in a terminal,
>
> 2. Open GNOME Settings to scan devices and try to pair one of them,
>
> 3. When failed, terminate btmon by Ctrl+C and attach that log file
> here.
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1885422
>
> Title:
> Intel Wireless 8265 / 8275 [8086:24fd] Subsystem [8086:1014] Bluetooth
> doesn't pair with other devices
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> Hi everyone, I've installed ubuntu 20.04 one week ago for the first time
> and I'm not expert. I have some issue with my bluetooth adapter: from
> settings/bluetooth it can find other bluetooth devices, but cannot pair
> with them. The adapter isn't shown typing *dmesg | grep -i blue* or typing
> *dmesg | grep -i blue*
> I'm shure I have a bluetooth adapter because it was working on windows.
>
> Typing *sudo cat /sys/kernel/debug/usb/devices* this is shown:
>
>
> T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 4
> B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
> D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
> P: Vendor=1d6b ProdID=0002 Rev= 5.04
> S: Manufacturer=Linux 5.4.0-37-generic xhci-hcd
> S: Product=xHCI Host Controller
> S: SerialNumber=0000:02:00.3
> C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
> I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
> E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
>
> T: Bus=01 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 2 Spd=12 MxCh= 0
> D: Ver= 2.00 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1
> P: Vendor=8087 ProdID=0a2b Rev= 0.10
> C:* #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
> I:* If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
> E: Ad=81(I) Atr=03(Int.) MxPS= 64 Ivl=1ms
> E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
> E: Ad=82(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms
> I:* If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
> E: Ad=03(O) Atr=01(Isoc) MxPS= 0 Ivl=1ms
> E: Ad=83(I) Atr=01(Isoc) MxPS= 0 Ivl=1ms
> I: If#= 1 Alt= 1 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
> E: Ad=03(O) Atr=01(Isoc) MxPS= 9 Ivl=1ms
> E: Ad=83(I) Atr=01(Isoc) MxPS= 9 Ivl=1ms
> I: If#= 1 Alt= 2 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
> E: Ad=03(O) Atr=01(Isoc) MxPS= 17 Ivl=1ms
> E: Ad=83(I) Atr=01(Isoc) MxPS= 17 Ivl=1ms
> I: If#= 1 Alt= 3 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
> E: Ad=03(O) Atr=01(Isoc) MxPS= 25 Ivl=1ms
> E: Ad=83(I) Atr=01(Isoc) MxPS= 25 Ivl=1ms
> I: If#= 1 Alt= 4 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
> E: Ad=03(O) Atr=01(Isoc) MxPS= 33 Ivl=1ms
> E: Ad=83(I) Atr=01(Isoc) MxPS= 33 Ivl=1ms
> I: If#= 1 Alt= 5 #EPs= 2 Cls=e0(wlcon) Sub=01 ...