my laptop screen crashes when i take my laptop with one hand in some positios , the display have multiple rectangle with white gray and pixels , after restart it is normal ,this was happen for two times.Yesterday and today

[Stancu Gabriel]

My screen laptop crashes when i take my laptop with one hand or some positions, this was happen for two times , yesterday and today . All display is with white and gray rectangle with pixels.
Thanks. Gabriel. I have ubuntu 20.02

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: firefox 77.0.1+build1-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
Uname: Linux 5.4.0-37-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gabriel 1705 F.... pulseaudio
BuildID: 20200602222727
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Wed Jun 17 08:20:16 2020
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:731
DefaultProfilePrefSources: prefs.js
DefaultProfileThemes: extensions.sqlite corrupt or missing
ExecutablePath: /usr/lib/firefox/firefox
ForcedLayersAccel: False
InstallationDate: Installed on 2020-05-14 (33 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IpRoute:
 default via 192.168.8.1 dev wlo1 proto dhcp metric 600
 169.254.0.0/16 dev wlo1 scope link metric 1000
 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown
 172.18.0.0/16 dev br-65afbb722696 proto kernel scope link src 172.18.0.1 linkdown
 192.168.8.0/24 dev wlo1 proto kernel scope link src 192.168.8.111 metric 600
Profile0Extensions: extensions.sqlite corrupt or missing
Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
Profile0Locales: extensions.sqlite corrupt or missing
Profile0PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:731
Profile0PrefSources: prefs.js
Profile0Themes: extensions.sqlite corrupt or missing
Profiles:
 Profile1 (Default) - LastVersion=76.0.1/20200507114007 (Out of date)
 Profile0 - LastVersion=77.0.1/20200602222727 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/20/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.09
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 86C9
dmi.board.vendor: HP
dmi.board.version: 56.31
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAMI:bvrF.09:bd12/20/2019:svnHP:pnHPLaptop15s-fq1xxx:pvr:rvnHP:rn86C9:rvr56.31:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 15s-fq1xxx
dmi.product.sku: 8PQ82EA#AKE
dmi.sys.vendor: HP

[Olivier Tilloy (osomon)]

Thanks for the report. Is this firefox that crashes, or the entire desktop?

Can you maybe record a video of the problem and attach it here?

[Stancu Gabriel (bitu1997)]

 Thanks for prompt answer, no is not on Firefox, is entire display. If this will happen again i will send a video. Have a nice day, Gabriel.
    On Wednesday, June 17, 2020, 03:01:36 PM GMT+3, Olivier Tilloy <email address hidden> wrote:

 Thanks for the report. Is this firefox that crashes, or the entire
desktop?

Can you maybe record a video of the problem and attach it here?

** Changed in: firefox (Ubuntu)
      Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1883831

Title:
  my laptop screen crashes when i take my laptop with one hand in some
  positios , the display have multiple rectangle with white gray and
  pixels , after restart it is normal ,this was happen for two
  times.Yesterday and today

Status in firefox package in Ubuntu:
  Incomplete

Bug description:
  My screen laptop crashes when i take my laptop with one hand or some positions, this was happen for two times , yesterday and today . All display is with white and gray rectangle with pixels.
  Thanks. Gabriel. I have ubuntu 20.02

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: firefox 77.0.1+build1-0ubuntu0.20.04.1
  ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
  Uname: Linux 5.4.0-37-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.11-0ubuntu27.2
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC0:  gabriel    1705 F.... pulseaudio
  BuildID: 20200602222727
  CasperMD5CheckResult: skip
  Channel: Unavailable
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jun 17 08:20:16 2020
  DefaultProfileExtensions: extensions.sqlite corrupt or missing
  DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  DefaultProfileLocales: extensions.sqlite corrupt or missing
  DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:731
  DefaultProfilePrefSources: prefs.js
  DefaultProfileThemes: extensions.sqlite corrupt or missing
  ExecutablePath: /usr/lib/firefox/firefox
  ForcedLayersAccel: False
  InstallationDate: Installed on 2020-05-14 (33 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  IpRoute:
  default via 192.168.8.1 dev wlo1 proto dhcp metric 600
  169.254.0.0/16 dev wlo1 scope link metric 1000
  172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown
  172.18.0.0/16 dev br-65afbb722696 proto kernel scope link src 172.18.0.1 linkdown
  192.168.8.0/24 dev wlo1 proto kernel scope link src 192.168.8.111 metric 600
  Profile0Extensions: extensions.sqlite corrupt or missing
  Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  Profile0Locales: extensions.sqlite corrupt or missing
  Profile0PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:731
  Profile0PrefSources: prefs.js
  Profile0Themes: extensions.sqlite corrupt or missing
  Profiles:
  Profile1 (Default) - LastVersion=76.0.1/20200507114007 (Out of...

[Daniel van Vugt (vanvugt)]

Please attach a photo of the problem, but also...

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Launchpad Janitor (janitor)]

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]