PCI/internal sound card not detected

Bug #1881964 reported by Leordel Sabay Tabaodaja
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

right after the system update, after i restarted my computer. there is no sound and on the sound setting only the dummy output is detected.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-73.94-generic 4.4.59
Uname: Linux 4.4.0-73-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Wed Jun 3 23:21:17 2020
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-xenial-amd64-20160624-2
InstallationDate: Installed on 2020-06-03 (0 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/25/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.6
dmi.board.name: 0YDF7T
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.6:bd10/25/2017:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn0YDF7T:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: Inspiron 5570
dmi.sys.vendor: Dell Inc.

Revision history for this message
Leordel Sabay Tabaodaja (leordel) wrote :
Revision history for this message
Balint Harmath (bharmath) wrote :

Just to comment: the system does not recognize the soundcard. You might want to reinstall the firmware.
To get manually the type you can command line: 'sudo lshw'
You will find appropriate information at "multimedia" tag.
Or optionally: 'aplay -l'

You will find more information about installing soundcard firmware below.
https://help.ubuntu.com/community/SoundTroubleshootingGuide
https://help.ubuntu.com/community/SoundTroubleshooting

Hope this will get the device work.

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