Bug #1880536 “HDMI port is not working” : Bugs : linux package : Ubuntu

Revision history for this message

Ghassan (gmalk-00) wrote on 2020-05-25:

#1

CurrentDmesg.txt Edit (70.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (13.6 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (385 bytes, text/plain; charset="utf-8")
DpkgLog.txt Edit (262.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (416 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (10.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (327 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (5.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (187.7 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (27.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (29.0 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (675 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (66.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-25:

#2

If you have the AMD Radeon option then it's likely the HDMI port is wired to that. But that GPU is also likely turned off by default so you will also be missing the HDMI port option. To fix that please try checking your BIOS and turn on both GPUs.

But there's a second problem here which seems more likely... The kernel doesn't seem to recognise your very new Intel GPU. So even if the laptop only has a single GPU the HDMI port would be missing :) To fix that please install either:

* https://releases.ubuntu.com/20.04/ or

* https://releases.ubuntu.com/18.04.4/

affects:	xorg (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status:	New → Won't Fix

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-25:

#3

More simply, the kernel version you have (from Ubuntu 18.04) is too old to support such new hardware. Instead you need Ubuntu 18.04.4 or Ubuntu 20.04.

Revision history for this message

Ghassan (gmalk-00) wrote on 2020-05-25: Re: [Bug 1880536] Re: HDMI port is not working

#4

Download full text (3.2 KiB)

Thank you very much, I will enable the gpu in BIOS, I didn't think here
about it!
And try to upgrade my ubuntu to 20.04

Op ma 25 mei 2020 om 11:50 schreef Daniel van Vugt <
<email address hidden>>:

> More simply, the kernel version you have (from Ubuntu 18.04) is too old
> to support such new hardware. Instead you need Ubuntu 18.04.4 or Ubuntu
> 20.04.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1880536
>
> Title:
> HDMI port is not working
>
> Status in linux package in Ubuntu:
> Won't Fix
>
> Bug description:
> HDMI port is not working and I don't the second secreen in Display
> settings.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-101.102-generic 4.15.18
> Uname: Linux 4.15.0-101-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.14
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Mon May 25 11:13:51 2020
> DistUpgraded: 2020-05-22 16:25:45,628 DEBUG /openCache(), new cache size
> 97390
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA
> controller])
> Subsystem: Lenovo Device [17aa:5079]
> InstallationDate: Installed on 2020-04-02 (52 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: LENOVO 20RD004FMH
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-101-generic
> root=/dev/mapper/username--vg-root ro quiet splash vt.handoff=1
> Renderer: Software
> SourcePackage: xorg
> UpgradeStatus: Upgraded to bionic on 2020-05-22 (2 days ago)
> dmi.bios.date: 11/29/2019
> dmi.bios.vendor: LENOVO
> dmi.bios.version: R16ET21W (1.07 )
> dmi.board.asset.tag: Not Available
> dmi.board.name: 20RD004FMH
> dmi.board.vendor: LENOVO
> dmi.board.version: SDK0J40697 WIN
> dmi.chassis.asset.tag: No Asset Information
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: None
> dmi.modalias:
> dmi:bvnLENOVO:bvrR16ET21W(1.07):bd11/29/2019:svnLENOVO:pn20RD004FMH:pvrThinkPadE15:rvnLENOVO:rn20RD004FMH:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
> dmi.product.family: ThinkPad E15
> dmi.product.name: 20RD004FMH
> dmi.product.version: ThinkPad E15
> dmi.sys.vendor: LENOVO
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.99-1ubuntu1~18.04.2
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.8-0ubuntu0~18.04.3
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.8-0ubuntu0~18.04.3
> version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.4
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
> version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20171229-1
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net...

Thank you very much, I will enable the gpu in BIOS, I didn't think here
about it!
And try to upgrade my ubuntu to 20.04

Op ma 25 mei 2020 om 11:50 schreef Daniel van Vugt <
1880536@bugs.launchpad.net>:

> More simply, the kernel version you have (from Ubuntu 18.04) is too old
> to support such new hardware. Instead you need Ubuntu 18.04.4 or Ubuntu
> 20.04.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1880536
>
> Title:
>   HDMI port is not working
>
> Status in linux package in Ubuntu:
>   Won't Fix
>
> Bug description:
>   HDMI port is not working and I don't the second secreen in Display
>   settings.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 4.15.0-101.102-generic 4.15.18
>   Uname: Linux 4.15.0-101-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.14
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Mon May 25 11:13:51 2020
>   DistUpgraded: 2020-05-22 16:25:45,628 DEBUG /openCache(), new cache size
> 97390
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA
> controller])
>      Subsystem: Lenovo Device [17aa:5079]
>   InstallationDate: Installed on 2020-04-02 (52 days ago)
>   InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
>   MachineType: LENOVO 20RD004FMH
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-101-generic
> root=/dev/mapper/username--vg-root ro quiet splash vt.handoff=1
>   Renderer: Software
>   SourcePackage: xorg
>   UpgradeStatus: Upgraded to bionic on 2020-05-22 (2 days ago)
>   dmi.bios.date: 11/29/2019
>   dmi.bios.vendor: LENOVO
>   dmi.bios.version: R16ET21W (1.07 )
>   dmi.board.asset.tag: Not Available
>   dmi.board.name: 20RD004FMH
>   dmi.board.vendor: LENOVO
>   dmi.board.version: SDK0J40697 WIN
>   dmi.chassis.asset.tag: No Asset Information
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: LENOVO
>   dmi.chassis.version: None
>   dmi.modalias:
> dmi:bvnLENOVO:bvrR16ET21W(1.07):bd11/29/2019:svnLENOVO:pn20RD004FMH:pvrThinkPadE15:rvnLENOVO:rn20RD004FMH:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
>   dmi.product.family: ThinkPad E15
>   dmi.product.name: 20RD004FMH
>   dmi.product.version: ThinkPad E15
>   dmi.sys.vendor: LENOVO
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.99-1ubuntu1~18.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.8-0ubuntu0~18.04.3
>   version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.8-0ubuntu0~18.04.3
>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.4
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20171229-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1880536/+subscriptions
>

Revision history for this message

Ghassan (gmalk-00) wrote on 2020-05-25:

#5

Thank you very much, it works!

Op ma 25 mei 2020 om 11:50 schreef Daniel van Vugt <
<email address hidden>>:

> More simply, the kernel version you have (from Ubuntu 18.04) is too old
> to support such new hardware. Instead you need Ubuntu 18.04.4 or Ubuntu
> 20.04.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1880536
>
> Title:
> HDMI port is not working
>
> Status in linux package in Ubuntu:
> Won't Fix
>
> Bug description:
> HDMI port is not working and I don't the second secreen in Display
> settings.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-101.102-generic 4.15.18
> Uname: Linux 4.15.0-101-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.14
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Mon May 25 11:13:51 2020
> DistUpgraded: 2020-05-22 16:25:45,628 DEBUG /openCache(), new cache size
> 97390
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA
> controller])
> Subsystem: Lenovo Device [17aa:5079]
> InstallationDate: Installed on 2020-04-02 (52 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: LENOVO 20RD004FMH
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-101-generic
> root=/dev/mapper/username--vg-root ro quiet splash vt.handoff=1
> Renderer: Software
> SourcePackage: xorg
> UpgradeStatus: Upgraded to bionic on 2020-05-22 (2 days ago)
> dmi.bios.date: 11/29/2019
> dmi.bios.vendor: LENOVO
> dmi.bios.version: R16ET21W (1.07 )
> dmi.board.asset.tag: Not Available
> dmi.board.name: 20RD004FMH
> dmi.board.vendor: LENOVO
> dmi.board.version: SDK0J40697 WIN
> dmi.chassis.asset.tag: No Asset Information
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: None
> dmi.modalias:
> dmi:bvnLENOVO:bvrR16ET21W(1.07):bd11/29/2019:svnLENOVO:pn20RD004FMH:pvrThinkPadE15:rvnLENOVO:rn20RD004FMH:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
> dmi.product.family: ThinkPad E15
> dmi.product.name: 20RD004FMH
> dmi.product.version: ThinkPad E15
> dmi.sys.vendor: LENOVO
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.99-1ubuntu1~18.04.2
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.8-0ubuntu0~18.04.3
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.8-0ubuntu0~18.04.3
> version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.4
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
> version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20171229-1
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1880536/+subscriptions
>

Thank you very much, it works!

Op ma 25 mei 2020 om 11:50 schreef Daniel van Vugt <
1880536@bugs.launchpad.net>:

> More simply, the kernel version you have (from Ubuntu 18.04) is too old
> to support such new hardware. Instead you need Ubuntu 18.04.4 or Ubuntu
> 20.04.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1880536
>
> Title:
>   HDMI port is not working
>
> Status in linux package in Ubuntu:
>   Won't Fix
>
> Bug description:
>   HDMI port is not working and I don't the second secreen in Display
>   settings.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 4.15.0-101.102-generic 4.15.18
>   Uname: Linux 4.15.0-101-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.14
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Mon May 25 11:13:51 2020
>   DistUpgraded: 2020-05-22 16:25:45,628 DEBUG /openCache(), new cache size
> 97390
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA
> controller])
>      Subsystem: Lenovo Device [17aa:5079]
>   InstallationDate: Installed on 2020-04-02 (52 days ago)
>   InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
>   MachineType: LENOVO 20RD004FMH
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-101-generic
> root=/dev/mapper/username--vg-root ro quiet splash vt.handoff=1
>   Renderer: Software
>   SourcePackage: xorg
>   UpgradeStatus: Upgraded to bionic on 2020-05-22 (2 days ago)
>   dmi.bios.date: 11/29/2019
>   dmi.bios.vendor: LENOVO
>   dmi.bios.version: R16ET21W (1.07 )
>   dmi.board.asset.tag: Not Available
>   dmi.board.name: 20RD004FMH
>   dmi.board.vendor: LENOVO
>   dmi.board.version: SDK0J40697 WIN
>   dmi.chassis.asset.tag: No Asset Information
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: LENOVO
>   dmi.chassis.version: None
>   dmi.modalias:
> dmi:bvnLENOVO:bvrR16ET21W(1.07):bd11/29/2019:svnLENOVO:pn20RD004FMH:pvrThinkPadE15:rvnLENOVO:rn20RD004FMH:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
>   dmi.product.family: ThinkPad E15
>   dmi.product.name: 20RD004FMH
>   dmi.product.version: ThinkPad E15
>   dmi.sys.vendor: LENOVO
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.99-1ubuntu1~18.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.8-0ubuntu0~18.04.3
>   version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.8-0ubuntu0~18.04.3
>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.4
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20171229-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1880536/+subscriptions
>

Daniel van Vugt (vanvugt) on 2020-05-26

Changed in linux (Ubuntu):
status:	Won't Fix → Fix Released

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-26:

#6

Great.

A more accurate status is Fix Released since the fix does exist in more current kernel versions.

Ubuntu
linux package

HDMI port is not working

Bug Description

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Ubuntulinux package

HDMI port is not working

Bug Description

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Ubuntu
linux package