Bluetooth not connecting to last paired device (Anker headset) when enabling bluetooth

[Justin Joseph]

I am using a Dell Lattitude E7470 laptop. I am trying to connect a Bluetooth headset (Anker).
I am seeing this issue with the latest upgrade to the Ubuntu 20.04 LTS version. I have a Bluetooth headset which is paired with the machine. Given the Bluetooth is enabled in the Ubuntu machine and I switch on my Bluetooth headset, the ubuntu machine does not automatically connect to this device anymore. It used to do it very easily with 18.04,19.04 and 19.10 ubuntu version.
I have to do a variety of steps to get it connected:
* turn off and on the headset.
* turn off and on the laptop bluetooth.
* try manully connecting to the device from the setting menu multiple times.
* Sometimes it detects and get connected automatically as it should.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: justin 2220 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun May 10 19:42:46 2020
InstallationDate: Installed on 2019-02-21 (444 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/usr/bin/zsh
SourcePackage: alsa-driver
Symptom: audio
Title: Bluetooth sound card not detected
UpgradeStatus: Upgraded to focal on 2020-04-27 (13 days ago)
dmi.bios.date: 10/08/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.22.8
dmi.board.name: 0T6HHJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.22.8:bd10/08/2019:svnDellInc.:pnLatitudeE7470:pvr:rvnDellInc.:rn0T6HHJ:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude E7470
dmi.product.sku: 06DC
dmi.sys.vendor: Dell Inc.

[Sebastien Bacher (seb128)]

Thank you for your bug report. Is it not connecting to the device at the bluetooth level or is connecting but not routing the sound to the headset?

[Justin Joseph (justin.joseph72)]

Hi,
It is not connecting at Bluetooth level. Once I manage to get it connected,
all works like charm.

On Mon, May 11, 2020, 2:30 PM Sebastien Bacher <email address hidden> wrote:

> Thank you for your bug report. Is it not connecting to the device at the
> bluetooth level or is connecting but not routing the sound to the
> headset?
>
> ** Package changed: alsa-driver (Ubuntu) => pulseaudio (Ubuntu)
>
> ** Changed in: pulseaudio (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1877932
>
> Title:
> Bluetooth not connecting to last paired device when enabling bluetooth
>
> Status in pulseaudio package in Ubuntu:
> Incomplete
>
> Bug description:
>
> I am using a Dell Lattitude E7470 laptop. I am trying to connect a
> Bluetooth headset (Anker).
> I am seeing this issue with the latest upgrade to the Ubuntu 20.04 LTS
> version. I have a Bluetooth headset which is paired with the machine. Given
> the Bluetooth is enabled in the Ubuntu machine and I switch on my Bluetooth
> headset, the ubuntu machine does not automatically connect to this device
> anymore. It used to do it very easily with 18.04,19.04 and 19.10 ubuntu
> version.
> I have to do a variety of steps to get it connected:
> * turn off and on the headset.
> * turn off and on the laptop bluetooth.
> * try manully connecting to the device from the setting menu multiple
> times.
> * Sometimes it detects and get connected automatically as it should.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
> Uname: Linux 5.4.0-29-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: justin 2220 F.... pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Sun May 10 19:42:46 2020
> InstallationDate: Installed on 2019-02-21 (444 days ago)
> InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
> (20180725)
> PackageArchitecture: all
> ProcEnviron:
> LANGUAGE=en_GB:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_GB.UTF-8
> SHELL=/usr/bin/zsh
> SourcePackage: alsa-driver
> Symptom: audio
> Title: Bluetooth sound card not detected
> UpgradeStatus: Upgraded to focal on 2020-04-27 (13 days ago)
> dmi.bios.date: 10/08/2019
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.22.8
> dmi.board.name: 0T6HHJ
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvr1.22.8:bd10/08/2019:svnDellInc.:pnLatitudeE7470:pvr:rvnDellInc.:rn0T6HHJ:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.family: Latitude
> dmi.product.name: Latitude E7470
> dmi.product.sku: 06DC
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1877932/+subscriptions
>