Xorg freeze

[Wei-Yao,Lin]

I am the beginner with Linux and Ubuntu.And some Android habit that I can't give up . So I just try to classify my application with click on the button of "Show Application ", and drag all the LibreOffice application in one folder like Android does, but I find out that it usually frozen when I trying to leave the folder ,you may try click the folder and out frequently, and it frozen, the result is come from my experiment, I'm not sure I am the only person who encounter this problem.
The situation was the screen stopped at "Show Application", but "spotify" still playing the song at the background.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] 拒絕不符權限的操作: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri May 1 18:29:03 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] 2nd Generation Core Processor Family Integrated Graphics Controller [1025:0567]
MachineType: Acer TravelMate 8481
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-29-generic root=UUID=44a3c145-e212-4d4e-b563-ad4206dfe924 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/28/2011
dmi.bios.vendor: Acer
dmi.bios.version: V2.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: BA41_HS
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.06
dmi.modalias: dmi:bvnAcer:bvrV2.06:bd10/28/2011:svnAcer:pnTravelMate8481:pvrV2.06:rvnAcer:rnBA41_HS:rvrBaseBoardVersion:cvnAcer:ct10:cvrV2.06:
dmi.product.name: TravelMate 8481
dmi.product.version: V2.06
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.1-5ubuntu2
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
RelatedPackageVersions: mutter-common 3.36.1-3ubuntu3
Tags: focal package-from-proposed
Uname: Linux 5.4.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

[Sebastien Bacher (seb128)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

  apport-collect 1876279

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Sebastien Bacher (seb128)]

could you add the 'journalctl -b 0' log after getting the issue?

[Wei-Yao,Lin (qqq920209)]

apport information

[Wei-Yao,Lin (qqq920209)]

apport information

[Wei-Yao,Lin (qqq920209)]

apport information

[Wei-Yao,Lin (qqq920209)]

apport information

[Wei-Yao,Lin (qqq920209)]

apport information

[Sebastien Bacher (seb128)]

Thanks, the shell log has no error, did you have the issue in this session? Could you get the journal log from a session which had the bug?

[Wei-Yao,Lin (qqq920209)]

I start active the bug at 15:46 and then the bug happened, after that I
press ctrl+alt+F3 to tty3 ,and I start type journalctl -b 0, and I PgDn to
15:46.
And the picture I send you by the attachment

Sebastien Bacher <email address hidden> 於 2020年5月2日 週六 03:50 寫道：

> Thanks, the shell log has no error, did you have the issue in this
> session? Could you get the journal log from a session which had the bug?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1876279
>
> Title:
> Xorg freeze
>
> Status in gnome-shell package in Ubuntu:
> Incomplete
>
> Bug description:
> I am the beginner with Linux and Ubuntu.And some Android habit that I
> can't give up . So I just try to classify my application with click on the
> button of "Show Application ", and drag all the LibreOffice application in
> one folder like Android does, but I find out that it usually frozen when I
> trying to leave the folder ,you may try click the folder and out
> frequently, and it frozen, the result is come from my experiment, I'm not
> sure I am the only person who encounter this problem.
> The situation was the screen stopped at "Show Application", but
> "spotify" still playing the song at the background.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
> Uname: Linux 5.4.0-29-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] 拒絕不符權限的操作: '/var/log/boot.log'
> CasperMD5CheckResult: skip
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri May 1 18:29:03 2020
> DistUpgraded: Fresh install
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Acer Incorporated [ALI] 2nd Generation Core Processor
> Family Integrated Graphics Controller [1025:0567]
> MachineType: Acer TravelMate 8481
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-29-generic
> root=UUID=44a3c145-e212-4d4e-b563-ad4206dfe924 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 10/28/2011
> dmi.bios.vendor: Acer
> dmi.bios.version: V2.06
> dmi.board.asset.tag: Base Board Asset Tag
> dmi.board.name: BA41_HS
> dmi.board.vendor: Acer
> dmi.board.version: Base Board Version
> dmi.chassis.type: 10
> dmi.chassis.vendor: Acer
> dmi.chassis.version: V2.06
> dmi.modalias:
> dmi:bvnAcer:bvrV2.06:bd10/28/2011:svnAcer:pnTravelMate8481:pvrV2.06:rvnAcer:rnBA41_HS:rvrBaseBoardVersion:cvnAcer:ct10:cvrV2.06:
> dmi.product.name: TravelMate 8481
> dmi.product.version: V2.06
> dmi.sys.vendor: Acer
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.101-2
> version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
> version.libgl1-mesa-glx: libgl1-mesa-glx N/A
> version.x...

[Wei-Yao,Lin (qqq920209)]

I make a video of how I activate the bug, n the video the only key I press
on the keyboard is "Esc".
  20200502_160545_1.mp4
<https://drive.google.com/file/d/1Q64RAKmqvtzsblIX4pFcGskaARzUU78_/view?usp=drivesdk>

wei-yao Lin <email address hidden> 於 2020年5月2日 週六 15:54 寫道：

> I start active the bug at 15:46 and then the bug happened, after that I
> press ctrl+alt+F3 to tty3 ,and I start type journalctl -b 0, and I PgDn to
> 15:46.
> And the picture I send you by the attachment
>
> Sebastien Bacher <email address hidden> 於 2020年5月2日 週六 03:50 寫道：
>
>> Thanks, the shell log has no error, did you have the issue in this
>> session? Could you get the journal log from a session which had the bug?
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1876279
>>
>> Title:
>> Xorg freeze
>>
>> Status in gnome-shell package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> I am the beginner with Linux and Ubuntu.And some Android habit that I
>> can't give up . So I just try to classify my application with click on the
>> button of "Show Application ", and drag all the LibreOffice application in
>> one folder like Android does, but I find out that it usually frozen when I
>> trying to leave the folder ,you may try click the folder and out
>> frequently, and it frozen, the result is come from my experiment, I'm not
>> sure I am the only person who encounter this problem.
>> The situation was the screen stopped at "Show Application", but
>> "spotify" still playing the song at the background.
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 20.04
>> Package: xorg 1:7.7+19ubuntu14
>> ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
>> Uname: Linux 5.4.0-29-generic x86_64
>> ApportVersion: 2.20.11-0ubuntu27
>> Architecture: amd64
>> BootLog: Error: [Errno 13] 拒絕不符權限的操作: '/var/log/boot.log'
>> CasperMD5CheckResult: skip
>> CompositorRunning: None
>> CurrentDesktop: ubuntu:GNOME
>> Date: Fri May 1 18:29:03 2020
>> DistUpgraded: Fresh install
>> DistroCodename: focal
>> DistroVariant: ubuntu
>> ExtraDebuggingInterest: Yes, if not too technical
>> GraphicsCard:
>> Intel Corporation 2nd Generation Core Processor Family Integrated
>> Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
>> Subsystem: Acer Incorporated [ALI] 2nd Generation Core Processor
>> Family Integrated Graphics Controller [1025:0567]
>> MachineType: Acer TravelMate 8481
>> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-29-generic
>> root=UUID=44a3c145-e212-4d4e-b563-ad4206dfe924 ro quiet splash vt.handoff=7
>> SourcePackage: xorg
>> Symptom: display
>> Title: Xorg freeze
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> dmi.bios.date: 10/28/2011
>> dmi.bios.vendor: Acer
>> dmi.bios.version: V2.06
>> dmi.board.asset.tag: Base Board Asset Tag
>> dmi.board.name: BA41_HS
>> dmi.board.vendor: Acer
>> dmi.board.version: Base Board Version
>> dmi.chassis.type: 10
>> dmi.chassis.vendor: Acer
>> dmi.chassis.version: V2.06
>> dmi.modalias:
>> dmi:bvnAcer:bvrV2.06:bd10/28/2011:svnAcer:pnTravelMate8481:pvrV2.0...

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1872268, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.