Simple Scan stops working after upgrade to 20.04

[Robert Dinse]

My HP5200 All-in-Oneder worked fine under 19.10, but after upgrading to 20.04, simple-scan can no
longer connect to the scanner although the printer still works fine. This is fairly critical to
my work flow and I had to boot and use Windows 10 (major ick) to work around this. NOT GOOD.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: simple-scan 3.36.0-0ubuntu1
Uname: Linux 5.6.5 x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: MATE
Date: Mon Apr 20 00:42:22 2020
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.5 root=UUID=718970be-1c9c-4b4e-8940-1e26324e158b ro quiet splash console=tty1 console=ttyS0 panic=-1 vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/26/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1401
dmi.board.asset.tag: Default string
dmi.board.name: PRIME Z390-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1401:bd11/26/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ390-A:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[lotuspsychje (lotuspsychje)]

Thank you reporting this bug and make ubuntu better!

Did you try install hplip and hplip-gui control centre to make contact
with your scanner?

[Bartosz Kosiorek (gang65)]

I'm Simple-scan developer.
I have an two scanners (HP Laser MFP 135a - hpaio backend and HP 4630 - smfd backend).
After upgrade from Ubuntu 18.04 to Ubuntu 20.04, both scanners stops working on simple-scan, xsane and scanimage.

I think it is some issue with provileges/sane, but not directly to simple-scan, xsane and scanimage.

[Robert Dinse (nanook)]

      Yes both are installed. I can make connection under a new name, but
under that name when I select all pages from feeder, it scans the flatbed
instead.

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On Mon, 20 Apr 2020, lotuspsychje wrote:

> Date: Mon, 20 Apr 2020 07:54:47 -0000
> From: lotuspsychje <email address hidden>
> Reply-To: Bug 1873748 <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1873748] Re: Simple Scan can not connect to HP5200 Series
> Scanner
>
> Thank you reporting this bug and make ubuntu better!
>
> Did you try install hplip and hplip-gui control centre to make contact
> with your scanner?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1873748
>
> Title:
> Simple Scan can not connect to HP5200 Series Scanner
>
> Status in simple-scan package in Ubuntu:
> New
>
> Bug description:
> My HP5200 All-in-Oneder worked fine under 19.10, but after upgrading to 20.04, simple-scan can no
> longer connect to the scanner although the printer still works fine. This is fairly critical to
> my work flow and I had to boot and use Windows 10 (major ick) to work around this. NOT GOOD.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: simple-scan 3.36.0-0ubuntu1
> Uname: Linux 5.6.5 x86_64
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: MATE
> Date: Mon Apr 20 00:42:22 2020
> MachineType: System manufacturer System Product Name
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.5 root=UUID=718970be-1c9c-4b4e-8940-1e26324e158b ro quiet splash console=tty1 console=ttyS0 panic=-1 vt.handoff=7
> SourcePackage: simple-scan
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 11/26/2019
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: 1401
> dmi.board.asset.tag: Default string
> dmi.board.name: PRIME Z390-A
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: Rev 1.xx
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 3
> dmi.chassis.vendor: Default string
> dmi.chassis.version: Default string
> dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1401:bd11/26/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ390-A:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
> dmi.product.family: To be filled by O.E.M.
> dmi.product.name: System Product Name
> dmi.product.sku: ASUS_MB_CNL
> dmi.product.version: System Version
> dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1873748/+subscriptions
>

[Robert Dinse (nanook)]

Some additional information, my initial report was incomplete in as much as I've discovered more relevant details since I reported it.

Prior to 20.04, simple-scan worked perfectly.

After upgrading to 20.04 when it scans for Scanners it now finds TWO entries, the first is
HP OfficeJet_5200_series. If I try to use this one it says, "Failed to Scan Unable To Connect to Scanner". The second entry it finds is ESCL OfficeJet 5200 Series [TH87N5B042]. With this entry, if I select flat bed, it scans a single page, but if I select "All Pages from Feeder", it still only scans the single page on the flat bed and does not activate the feeder.

[Robert Dinse (nanook)]

It turns out this was the same issue as bug #1871011. I not only stopped the ippusbxd on this bus and port, but also disabled and masked it so that this would stay stopped across reboots. All is
good now.

[Gunnar Hjalmarsson (gunnarhj)]

Thanks for the additional info, Robert. Making this bug a duplicate then.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Mario Vukelic (kreuzsakra)]

This bug was set as a duplicate of bug #1871011, bug #1871011 is invalid/expired and the issue still persists. I just connected a new Canon LiDE 300 USB scanner on Ubuntuj 20.04 and Xsane reported "device busy" until I googled (https://forums.linuxmint.com/viewtopic.php?f=51&t=329760 with also mentions other scanners) and uninstalled ippusbxd