[nouveau] Ubuntu 18.04 freezes when using Zoom

[TASSOS PANAGIOTOPOULOS]

I use two monitors.
I noticed that every time I use Zoom, Ubuntu frezzes completely, at least the desktop. Other zoom participants inform me that they can hear me and see me but my system is not responsive no matter how long I leave it run.

I use :
Ubuntu 18.04.4 LTS
5.3.0-45-generic #37~18.04.1-Ubuntu SMP Fri Mar 27 15:58:10 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

I believe that the error is due to what is displayed in :

Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #5 0x55ac1bdb07c0 i resource:///org/gnome/gjs/modules/tweener/tweener.js:365 (0x7fb5040d2cd0 @ 10)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #6 0x7ffdb79d9a50 I resource:///org/gnome/gjs/modules/signals.js:128 (0x7fb5040d2230 @ 386)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #7 0x55ac1bdb0730 i resource:///org/gnome/shell/ui/tweener.js:244 (0x7fb5040cf808 @ 159)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #8 0x7ffdb79da630 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7fb5040b5de0 @ 71)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #9 0x55ac1bdb06b0 i resource:///org/gnome/shell/ui/tweener.js:219 (0x7fb5040cf780 @ 15)
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009

Any hint?
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: igor 16228 F.... pulseaudio
 /dev/snd/pcmC2D7p: igor 16228 F...m pulseaudio
 /dev/snd/controlC0: igor 16228 F.... pulseaudio
 /dev/snd/controlC1: igor 16228 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-01 (6 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
IwConfig:
 lo no wireless extensions.

 enp0s31f6 no wireless extensions.
MachineType: MSI MS-7A72
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-45-generic root=UUID=9cd267c6-2b40-4619-a5a4-47f1d04a2d18 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-45.37~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-45-generic N/A
 linux-backports-modules-5.3.0-45-generic N/A
 linux-firmware 1.173.17
RfKill:

Tags: bionic
Uname: Linux 5.3.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/04/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.A0
dmi.board.asset.tag: Default string
dmi.board.name: Z270 PC MATE (MS-7A72)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.A0:bd07/04/2018:svnMSI:pnMS-7A72:pvr1.0:rvnMSI:rnZ270PCMATE(MS-7A72):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.family: Default string
dmi.product.name: MS-7A72
dmi.product.sku: Default string
dmi.product.version: 1.0
dmi.sys.vendor: MSI

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1871477

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Daniel van Vugt (vanvugt)]

It appears the nouveau kernel driver is crashing so that's likely the problem.

You might want to try the proprietary Nvidia driver instead, in:

  Software & Updates > Additional Drivers

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1871477

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[TASSOS PANAGIOTOPOULOS (supertp)]

apport information

[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

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[TASSOS PANAGIOTOPOULOS (supertp)]

Hello.
Indeed, I switched to NVIDIA driver and it seems that the problem has been solved.

Thanks a lot

[rsteinmetz70112 (rob-steinmetznet)]

I have experienced this as well.

[TASSOS PANAGIOTOPOULOS (supertp)]

Try changing display driver and hopefully it will be solved

[Stéphane Witzmann (swzn)]

I also experience this bug (very frequently) on Ubuntu 20.10. Unfortunately I can't switch to another graphics driver, my laptop has an i915 chipset.

$ lsmod|grep i915
i915 2273280 8
drm_kms_helper 225280 1 i915
cec 53248 2 drm_kms_helper,i915
i2c_algo_bit 16384 1 i915
drm 565248 7 drm_kms_helper,i915
video 49152 3 dell_wmi,dell_laptop,i915

[TASSOS PANAGIOTOPOULOS (supertp)]

Just try another driver at Software & Updates --> Additional Drivers

[Vegard Nossum (vegard-nossum)]

I have the same issue on Ubuntu 18.04 after upgrading from Xenial last week, but using the Xenial kernel (4.4.0-171-generic). It worked fine before the upgrade. The kernel log shows a kernel oops: a warning followed by a general protection fault, both in the i915 code. Since I'm still on the Xenial kernel it must be the userspace driver update that causes the issue. I've attached the full kernel log.

[Vegard Nossum (vegard-nossum)]

The problem is fixed using 4.15.0-142-generic for me, so I recommend anybody who still has issues to make sure they're not using an old kernel from before upgrading.