| 2020-04-07 19:06:44 |
TASSOS PANAGIOTOPOULOS |
bug |
|
|
added bug |
| 2020-04-07 19:06:44 |
TASSOS PANAGIOTOPOULOS |
attachment added |
|
Output of journalctl -b -1 https://bugs.launchpad.net/bugs/1871477/+attachment/5348984/+files/journal.txt |
|
| 2020-04-08 02:48:26 |
Daniel van Vugt |
summary |
Ubuntu 18.04 freezes when using Zoom |
[nouveau] Ubuntu 18.04 freezes when using Zoom |
|
| 2020-04-08 02:48:38 |
Daniel van Vugt |
tags |
|
bionic nouveau |
|
| 2020-04-08 02:49:53 |
Daniel van Vugt |
affects |
gnome-shell (Ubuntu) |
linux (Ubuntu) |
|
| 2020-04-08 03:08:22 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2020-04-08 03:08:25 |
Ubuntu Kernel Bot |
tags |
bionic nouveau |
bionic eoan nouveau |
|
| 2020-04-08 10:57:16 |
TASSOS PANAGIOTOPOULOS |
tags |
bionic eoan nouveau |
apport-collected bionic eoan nouveau |
|
| 2020-04-08 10:57:17 |
TASSOS PANAGIOTOPOULOS |
description |
I use two monitors.
I noticed that every time I use Zoom, Ubuntu frezzes completely, at least the desktop. Other zoom participants inform me that they can hear me and see me but my system is not responsive no matter how long I leave it run.
I use :
Ubuntu 18.04.4 LTS
5.3.0-45-generic #37~18.04.1-Ubuntu SMP Fri Mar 27 15:58:10 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
I believe that the error is due to what is displayed in :
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #5 0x55ac1bdb07c0 i resource:///org/gnome/gjs/modules/tweener/tweener.js:365 (0x7fb5040d2cd0 @ 10)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #6 0x7ffdb79d9a50 I resource:///org/gnome/gjs/modules/signals.js:128 (0x7fb5040d2230 @ 386)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #7 0x55ac1bdb0730 i resource:///org/gnome/shell/ui/tweener.js:244 (0x7fb5040cf808 @ 159)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #8 0x7ffdb79da630 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7fb5040b5de0 @ 71)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #9 0x55ac1bdb06b0 i resource:///org/gnome/shell/ui/tweener.js:219 (0x7fb5040cf780 @ 15)
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Any hint? |
I use two monitors.
I noticed that every time I use Zoom, Ubuntu frezzes completely, at least the desktop. Other zoom participants inform me that they can hear me and see me but my system is not responsive no matter how long I leave it run.
I use :
Ubuntu 18.04.4 LTS
5.3.0-45-generic #37~18.04.1-Ubuntu SMP Fri Mar 27 15:58:10 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
I believe that the error is due to what is displayed in :
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #5 0x55ac1bdb07c0 i resource:///org/gnome/gjs/modules/tweener/tweener.js:365 (0x7fb5040d2cd0 @ 10)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #6 0x7ffdb79d9a50 I resource:///org/gnome/gjs/modules/signals.js:128 (0x7fb5040d2230 @ 386)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #7 0x55ac1bdb0730 i resource:///org/gnome/shell/ui/tweener.js:244 (0x7fb5040cf808 @ 159)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #8 0x7ffdb79da630 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7fb5040b5de0 @ 71)
Απρ 07 20:37:57 igor-MS-7A72 org.gnome.Shell.desktop[1994]: #9 0x55ac1bdb06b0 i resource:///org/gnome/shell/ui/tweener.js:219 (0x7fb5040cf780 @ 15)
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: TRAP ch 15 [007f3bf000 Xorg[1859]]
Απρ 07 20:38:33 igor-MS-7A72 kernel: nouveau 0000:01:00.0: gr: GPC0/TPC0/TEX: 80000009
Any hint?
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: igor 16228 F.... pulseaudio
/dev/snd/pcmC2D7p: igor 16228 F...m pulseaudio
/dev/snd/controlC0: igor 16228 F.... pulseaudio
/dev/snd/controlC1: igor 16228 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-01 (6 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
IwConfig:
lo no wireless extensions.
enp0s31f6 no wireless extensions.
MachineType: MSI MS-7A72
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-45-generic root=UUID=9cd267c6-2b40-4619-a5a4-47f1d04a2d18 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-45.37~18.04.1-generic 5.3.18
RelatedPackageVersions:
linux-restricted-modules-5.3.0-45-generic N/A
linux-backports-modules-5.3.0-45-generic N/A
linux-firmware 1.173.17
RfKill:
Tags: bionic
Uname: Linux 5.3.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/04/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.A0
dmi.board.asset.tag: Default string
dmi.board.name: Z270 PC MATE (MS-7A72)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.A0:bd07/04/2018:svnMSI:pnMS-7A72:pvr1.0:rvnMSI:rnZ270PCMATE(MS-7A72):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.family: Default string
dmi.product.name: MS-7A72
dmi.product.sku: Default string
dmi.product.version: 1.0
dmi.sys.vendor: MSI |
|
| 2020-04-08 10:57:18 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349441/+files/AlsaInfo.txt |
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| 2020-04-08 10:57:20 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349442/+files/CRDA.txt |
|
| 2020-04-08 10:57:21 |
TASSOS PANAGIOTOPOULOS |
attachment added |
|
CurrentDmesg.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349443/+files/CurrentDmesg.txt |
|
| 2020-04-08 10:57:23 |
TASSOS PANAGIOTOPOULOS |
attachment added |
|
Lspci.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349444/+files/Lspci.txt |
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| 2020-04-08 10:57:24 |
TASSOS PANAGIOTOPOULOS |
attachment added |
|
Lsusb.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349445/+files/Lsusb.txt |
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| 2020-04-08 10:57:25 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349446/+files/ProcCpuinfo.txt |
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| 2020-04-08 10:57:27 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349447/+files/ProcCpuinfoMinimal.txt |
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| 2020-04-08 10:57:28 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349448/+files/ProcEnviron.txt |
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| 2020-04-08 10:57:30 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349449/+files/ProcInterrupts.txt |
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| 2020-04-08 10:57:32 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349450/+files/ProcModules.txt |
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| 2020-04-08 10:57:34 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349451/+files/PulseList.txt |
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| 2020-04-08 10:57:36 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349452/+files/UdevDb.txt |
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| 2020-04-08 10:57:38 |
TASSOS PANAGIOTOPOULOS |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1871477/+attachment/5349453/+files/WifiSyslog.txt |
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| 2020-04-08 11:00:38 |
TASSOS PANAGIOTOPOULOS |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2020-04-30 14:30:57 |
richbl |
bug |
|
|
added subscriber richbl |
| 2020-10-13 16:45:07 |
Adam Spiers |
bug |
|
|
added subscriber Adam Spiers |
| 2020-11-02 18:24:23 |
Stéphane Witzmann |
bug |
|
|
added subscriber Stéphane Witzmann |
| 2021-05-05 09:24:15 |
Vegard Nossum |
attachment added |
|
Kernel log https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1871477/+attachment/5494883/+files/zoom-crash.txt |
|
