Login screen visible after login, in place of desktop wallpaper

Bug #1867337 reported by Shubham Rajesh Kale
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I logged into Ubuntu and the system crashed and the login screen was a frozen screen with login page on it.
All the apps were not as responsive as the expected login screen won't go.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-18.22-generic 5.4.24
Uname: Linux 5.4.0-18-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu20
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 13 17:20:00 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
 bcmwl, 6.30.223.271+bdcom, 5.4.0-14-generic, x86_64: installed
 bcmwl, 6.30.223.271+bdcom, 5.4.0-18-generic, x86_64: installed
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Apple Inc. 3rd Gen Core processor Graphics Controller [106b:00fa]
InstallationDate: Installed on 2020-03-11 (2 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200309)
MachineType: Apple Inc. MacBookPro9,2
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-18-generic root=UUID=70f5287a-ef7d-48fd-a479-01244bc3fecf ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/24/2019
dmi.bios.vendor: Apple Inc.
dmi.bios.version: 229.0.0.0.0
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-6F01561E16C75D06
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro9,2
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-6F01561E16C75D06
dmi.modalias: dmi:bvnAppleInc.:bvr229.0.0.0.0:bd07/24/2019:svnAppleInc.:pnMacBookPro9,2:pvr1.0:rvnAppleInc.:rnMac-6F01561E16C75D06:rvrMacBookPro9,2:cvnAppleInc.:ct10:cvrMac-6F01561E16C75D06:
dmi.product.family: MacBook Pro
dmi.product.name: MacBookPro9,2
dmi.product.sku: System SKU#
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.100-4
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.0-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.7-2ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu20
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-03-14 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200309)
NonfreeKernelModules: wl
Package: gnome-shell 3.35.91-1ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-18.22-generic 5.4.24
RelatedPackageVersions: mutter-common 3.35.91-1ubuntu1
Tags: focal third-party-packages
Uname: Linux 5.4.0-18-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Shubham Rajesh Kale (shubzzz332878) wrote :
affects: ubuntu → xorg (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please run this command (sorry I know you already used ubuntu-bug but it collected info for the wrong package):

  apport-collect 1867337

Also, if there are any files in /var/crash then please follow:

  https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

affects: xorg (Ubuntu) → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
Shubham Rajesh Kale (shubzzz332878) wrote : Dependencies.txt

apport information

tags: added: apport-collected third-party-packages
description: updated
Revision history for this message
Shubham Rajesh Kale (shubzzz332878) wrote : GsettingsChanges.txt

apport information

Revision history for this message
Shubham Rajesh Kale (shubzzz332878) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Shubham Rajesh Kale (shubzzz332878) wrote : ShellJournal.txt

apport information

Revision history for this message
Shubham Rajesh Kale (shubzzz332878) wrote : monitors.xml.txt

apport information

Revision history for this message
Shubham Rajesh Kale (shubzzz332878) wrote : Re: [Bug 1867337] Re: even after login the login page was displaying everywhere.
Download full text (3.9 KiB)

Hello,
Thanks for contacting me i have successfully executed the command and have send the bug report to the developer. using the prompts available.
Hope to see the fix asap
Thanks.
SHUBHAM KALE

    On Saturday, 14 March, 2020, 02:25:45 pm IST, Daniel van Vugt <email address hidden> wrote:

 Please run this command (sorry I know you already used ubuntu-bug but it
collected info for the wrong package):

  apport-collect 1867337

Also, if there are any files in /var/crash then please follow:

https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)

** Changed in: gnome-shell (Ubuntu)
      Status: New => Incomplete

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report.
https://bugs.launchpad.net/bugs/1867337

Title:
  even after login the login page was displaying everywhere.

Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  I logged into Ubuntu and the system crashed and the login screen was a frozen screen with login page on it.
  All the apps were not as responsive as the expected login screen won't go.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.4.0-18.22-generic 5.4.24
  Uname: Linux 5.4.0-18-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.20.11-0ubuntu20
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Mar 13 17:20:00 2020
  DistUpgraded: Fresh install
  DistroCodename: focal
  DistroVariant: ubuntu
  DkmsStatus:
  bcmwl, 6.30.223.271+bdcom, 5.4.0-14-generic, x86_64: installed
  bcmwl, 6.30.223.271+bdcom, 5.4.0-18-generic, x86_64: installed
  GraphicsCard:
  Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
    Subsystem: Apple Inc. 3rd Gen Core processor Graphics Controller [106b:00fa]
  InstallationDate: Installed on 2020-03-11 (2 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200309)
  MachineType: Apple Inc. MacBookPro9,2
  ProcEnviron:
  LANGUAGE=en_IN:en
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=en_IN
  SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-18-generic root=UUID=70f5287a-ef7d-48fd-a479-01244bc3fecf ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  Title: Xorg crash
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/24/2019
  dmi.bios.vendor: Apple Inc.
  dmi.bios.version: 229.0.0.0.0
  dmi.board.asset.tag: Base Board Asset Tag#
  dmi.board.name: Mac-6F01561E16C75D06
  dmi.board.vendor: Apple Inc.
  dmi.board.version: MacBookPro9,2
  dmi.chassis.type: 10
  dmi.chassis.vendor: Apple Inc.
  dmi.chassis.version: Mac-6F01561E16C75D06
  dmi.modalias: dmi:bvnAppleInc.:bvr229.0.0.0.0:bd07/24/2019:svnAppleInc.:pnMacBookPro9,2:pvr1.0:rvnAppleInc.:rnMac-6F01561E16C75D06:rvrMacBookPro9,2:cvnAppleInc.:ct10:cvrMac-6F01561E16C75D06:
  dmi.product.family: MacBook Pro
  dmi.product.name: MacBookPro9,2
  dm...

Read more...

Changed in gnome-shell (Ubuntu):
status: Incomplete → New
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

> Thanks for contacting me i have successfully executed the command and have send the bug report
> to the developer. using the prompts available.

Thanks. It sounds like that means the crash was a duplicate of some existing bug, but I can't find any information about what that bug ID might be.

Please follow ALL the steps in https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

summary: - even after login the login page was displaying everywhere.
+ Login screen visible after login, in place of desktop wallpaper
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-shell (Ubuntu):
status: Incomplete → Expired
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