Microsoft sculpt ergonomic mouse doesn't work on Ubuntu 18.04.3

[João Gabriel]

I cannot work with my Microsoft Sculpt Ergonomic Mouse on Ubuntu 18.04.3.

It worked normally on Ubuntu 16.04, but now it presents a lot of instabilities.

I can move the pointer but cannot click anything. The scroll doesn't work too.

When I change the mouse to another one, it works normally.

The instability doesn't shows itself immediately. The mouse works for some seconds, and then the systems stops to respond to some of its commands.

The mouse is working normally in Windows.
---
ProblemType: Bug
.tmp.unity_support_test.0:

ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
DistUpgraded: 2019-09-07 07:57:05,857 DEBUG Running PostInstallScript: './xorg_fix_proprietary.py'
DistroCodename: bionic
DistroRelease: Ubuntu 18.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Skylake GT2 [HD Graphics 520] [103c:80d1]
InstallationDate: Installed on 2017-03-18 (1041 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
MachineType: HP HP Pavilion x360 Convertible
Package: xorg-server (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-74-generic root=UUID=8352e01f-2580-4315-98ff-f584b17874d1 ro quiet splash pci=noaer vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-74.84-generic 4.15.18
Tags: bionic ubuntu
Uname: Linux 4.15.0-74-generic x86_64
UpgradeStatus: Upgraded to bionic on 2019-09-07 (138 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
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dmi.bios.date: 04/22/2019
dmi.bios.vendor: Insyde
dmi.bios.version: F.28
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 80D1
dmi.board.vendor: HP
dmi.board.version: 84.33
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.28:bd04/22/2019:svnHP:pnHPPavilionx360Convertible:pvrType1ProductConfigId:rvnHP:rn80D1:rvr84.33:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV
dmi.product.name: HP Pavilion x360 Convertible
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.99-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1~18.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
xserver.bootTime: Fri Sep 6 22:26:59 2019
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.6-1ubuntu4.1~16.04.2
xserver.video_driver: modeset

[Daniel van Vugt (vanvugt)]

Please try logging into "Ubuntu on Wayland" (or just use the login screen) and tell us if the same problem exists there.

[João Gabriel (joaodelsolar)]

In Ubuntu on Wayland it's working fine.
Thank you very much.

Em ter., 21 de jan. de 2020 às 22:55, Daniel van Vugt <
<email address hidden>> escreveu:

> Please try logging into "Ubuntu on Wayland" (or just use the login
> screen) and tell us if the same problem exists there.
>
> ** Tags added: bionic
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1860424
>
> Title:
> Microsoft sculpt ergonomic mouse doesn't work on Ubuntu 18.04.3
>
> Status in xorg-server package in Ubuntu:
> Incomplete
>
> Bug description:
> I cannot work with my Microsoft Sculpt Ergonomic Mouse on Ubuntu
> 18.04.3.
>
> It worked normally on Ubuntu 16.04, but now it presents a lot of
> instabilities.
>
> I can move the pointer but cannot click anything. The scroll doesn't
> work too.
>
> When I change the mouse to another one, it works normally.
>
> The instability doesn't shows itself immediately. The mouse works for
> some seconds, and then the systems stops to respond to some of its
> commands.
>
> The mouse is working normally in Windows.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1860424/+subscriptions
>

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1860424

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[João Gabriel (joaodelsolar)]

It seems to have been solved after logging in Ubuntu on Wayland.
Now I am on default Ubuntu and nothing is happening anymore.
I continue testing it.

Em qui., 23 de jan. de 2020 às 22:55, Daniel van Vugt <
<email address hidden>> escreveu:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Please execute the following command only once, as it
> will automatically gather debugging information, in a terminal:
>
> apport-collect 1860424
>
> When reporting bugs in the future please use apport by using 'ubuntu-
> bug' and the name of the package affected. You can learn more about this
> functionality at https://wiki.ubuntu.com/ReportingBugs.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1860424
>
> Title:
> Microsoft sculpt ergonomic mouse doesn't work on Ubuntu 18.04.3
>
> Status in xorg-server package in Ubuntu:
> Incomplete
>
> Bug description:
> I cannot work with my Microsoft Sculpt Ergonomic Mouse on Ubuntu
> 18.04.3.
>
> It worked normally on Ubuntu 16.04, but now it presents a lot of
> instabilities.
>
> I can move the pointer but cannot click anything. The scroll doesn't
> work too.
>
> When I change the mouse to another one, it works normally.
>
> The instability doesn't shows itself immediately. The mouse works for
> some seconds, and then the systems stops to respond to some of its
> commands.
>
> The mouse is working normally in Windows.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1860424/+subscriptions
>

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

apport information

[João Gabriel (joaodelsolar)]

The mouse didn't stopped responding, but changed scroll wheel behavior. It
is too sensitive, jumping the page, making it impossible to be used.
Running in Wayland it maintains its normal behavior.

Em sex., 24 de jan. de 2020 às 07:12, João Gabriel <email address hidden>
escreveu:

> It seems to have been solved after logging in Ubuntu on Wayland.
> Now I am on default Ubuntu and nothing is happening anymore.
> I continue testing it.
>
> Em qui., 23 de jan. de 2020 às 22:55, Daniel van Vugt <
> <email address hidden>> escreveu:
>
>> Thank you for taking the time to report this bug and helping to make
>> Ubuntu better. Please execute the following command only once, as it
>> will automatically gather debugging information, in a terminal:
>>
>> apport-collect 1860424
>>
>> When reporting bugs in the future please use apport by using 'ubuntu-
>> bug' and the name of the package affected. You can learn more about this
>> functionality at https://wiki.ubuntu.com/ReportingBugs.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1860424
>>
>> Title:
>> Microsoft sculpt ergonomic mouse doesn't work on Ubuntu 18.04.3
>>
>> Status in xorg-server package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> I cannot work with my Microsoft Sculpt Ergonomic Mouse on Ubuntu
>> 18.04.3.
>>
>> It worked normally on Ubuntu 16.04, but now it presents a lot of
>> instabilities.
>>
>> I can move the pointer but cannot click anything. The scroll doesn't
>> work too.
>>
>> When I change the mouse to another one, it works normally.
>>
>> The instability doesn't shows itself immediately. The mouse works for
>> some seconds, and then the systems stops to respond to some of its
>> commands.
>>
>> The mouse is working normally in Windows.
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1860424/+subscriptions
>>
>

[João Gabriel (joaodelsolar)]

I removed USB dongle and reinserted it and the scroll wheel normalized, but
mouse's clicks began to fail again. :(

Em sex., 24 de jan. de 2020 às 07:21, João Gabriel <email address hidden>
escreveu:

> The mouse didn't stopped responding, but changed scroll wheel behavior. It
> is too sensitive, jumping the page, making it impossible to be used.
> Running in Wayland it maintains its normal behavior.
>
> Em sex., 24 de jan. de 2020 às 07:12, João Gabriel <email address hidden>
> escreveu:
>
>> It seems to have been solved after logging in Ubuntu on Wayland.
>> Now I am on default Ubuntu and nothing is happening anymore.
>> I continue testing it.
>>
>> Em qui., 23 de jan. de 2020 às 22:55, Daniel van Vugt <
>> <email address hidden>> escreveu:
>>
>>> Thank you for taking the time to report this bug and helping to make
>>> Ubuntu better. Please execute the following command only once, as it
>>> will automatically gather debugging information, in a terminal:
>>>
>>> apport-collect 1860424
>>>
>>> When reporting bugs in the future please use apport by using 'ubuntu-
>>> bug' and the name of the package affected. You can learn more about this
>>> functionality at https://wiki.ubuntu.com/ReportingBugs.
>>>
>>> --
>>> You received this bug notification because you are subscribed to the bug
>>> report.
>>> https://bugs.launchpad.net/bugs/1860424
>>>
>>> Title:
>>> Microsoft sculpt ergonomic mouse doesn't work on Ubuntu 18.04.3
>>>
>>> Status in xorg-server package in Ubuntu:
>>> Incomplete
>>>
>>> Bug description:
>>> I cannot work with my Microsoft Sculpt Ergonomic Mouse on Ubuntu
>>> 18.04.3.
>>>
>>> It worked normally on Ubuntu 16.04, but now it presents a lot of
>>> instabilities.
>>>
>>> I can move the pointer but cannot click anything. The scroll doesn't
>>> work too.
>>>
>>> When I change the mouse to another one, it works normally.
>>>
>>> The instability doesn't shows itself immediately. The mouse works for
>>> some seconds, and then the systems stops to respond to some of its
>>> commands.
>>>
>>> The mouse is working normally in Windows.
>>>
>>> To manage notifications about this bug go to:
>>>
>>> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1860424/+subscriptions
>>>
>>

[Maxim (maxim-switz)]

I seem to have this same problem on Ubuntu 20.10. (It was present in 20.04 as well). Recently I wanted to use this keyboard on Windows 10 and it was failing as well (!!). I found this article on it for Windows: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/microsoft-sculpt-ergonomic-mouse-does-not-click-on/a89bc2de-4ee0-497a-b8fa-289338b9bbb1

Seems that this only happens with older version of the keyboard. I bought mine in 2016. The described workaround on windows (ctrl-alt-del and then cancel) has worked.

Similar using Ubuntu if the problem occurs I can use Ctrl-Alt-F3 to change to a console and then Alt-F2 back to my session and it's working again. The mouse will then work for a while but the problem does reoccur intermittantly.

I have not tested this with a later version of the hardware though but am wondering if the orignal reporter is using an older hardware version as well.