Asus ZenBook 14 UX431fl the speakers do not work but the headphones work

Bug #1859971 reported by CiberWeb
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Recently I bought a:
Asus ZenBook 14 UX431fl
Standard comes with windows and the speakers work.

I have installed ubuntu 19.10 and everything is correct but the speakers do not work. The headphones works perfect.

I have tried all kinds of solutions with alsa conf but fruitless
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: alfonso 2297 F.... pulseaudio
 /dev/snd/pcmC0D0p: alfonso 2297 F...m pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-15 (1 days ago)
InstallationMedia: Ubuntu-MATE 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 13d3:56dd IMC Networks USB2.0 HD UVC WebCam
 Bus 001 Device 003: ID 8087:0aaa Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook UX431FLC_UX431FL
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic root=/dev/mapper/vgubuntu--mate-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-26-generic N/A
 linux-backports-modules-5.3.0-26-generic N/A
 linux-firmware 1.183.3
Tags: eoan
Uname: Linux 5.3.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/09/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX431FLC.203
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX431FLC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX431FLC.203:bd10/09/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX431FLC_UX431FL:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX431FLC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX431FLC_UX431FL
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1859971

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
CiberWeb (ciberweb) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected eoan
description: updated
Revision history for this message
CiberWeb (ciberweb) wrote : CRDA.txt

apport information

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CiberWeb (ciberweb) wrote : CurrentDmesg.txt

apport information

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CiberWeb (ciberweb) wrote : IwConfig.txt

apport information

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CiberWeb (ciberweb) wrote : Lspci.txt

apport information

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CiberWeb (ciberweb) wrote : ProcCpuinfo.txt

apport information

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CiberWeb (ciberweb) wrote : ProcCpuinfoMinimal.txt

apport information

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CiberWeb (ciberweb) wrote : ProcEnviron.txt

apport information

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CiberWeb (ciberweb) wrote : ProcInterrupts.txt

apport information

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CiberWeb (ciberweb) wrote : ProcModules.txt

apport information

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CiberWeb (ciberweb) wrote : PulseList.txt

apport information

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CiberWeb (ciberweb) wrote : RfKill.txt

apport information

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CiberWeb (ciberweb) wrote : UdevDb.txt

apport information

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CiberWeb (ciberweb) wrote : WifiSyslog.txt

apport information

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CiberWeb (ciberweb) wrote :

Executed the command.

I have already solved it ... I have installed alsa-tools-gui and I have been able to analyze the problem better. Apparently for some reason after the installation leaves the speakers deactivated, using this tool I have been able to see this problem and I have activated ... I don't know very well what it does since it does not touch the alsa conf but I can already hear the speakers internal The headphones still work as before.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Possible fix:
https://github.com/torvalds/linux/commit/436e25505f3458cc92c7f3c985e9cbc198a98209

This has been applied to Eoan master-next branch:
https://kernel.ubuntu.com/git/ubuntu/ubuntu-eoan.git/commit/?h=master-next&id=0017b78d1701458f5ae37d77c957a60d32955673

The proposed kernel should be available soon, you can test it once it's ready[1]. Or wait until it got released to -updates.
I will mark this one as a dup of bug 1856334, which brings in that commit.
Thanks

[1] https://wiki.ubuntu.com/Testing/EnableProposed

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