Nvidia driver on ASUS G752VM screen brigtness and touchpad not working

Bug #1854578 reported by igor tokarev
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
New
Undecided
Unassigned

Bug Description

The brightness buttons (FN+ F5/F6) show an on-screen pop-up window and move the brightness bar in that window, but actual screen brightness does not change. Also, the touchpad does not work at all, however a few times it did work after a reboot without any recognisable change in the driver or system settings.

Ubuntu driver does not load after Ubuntu upgrade (now upgraded to 19.10) and only starts to work (giving required screen resolution) only after installing lightdm.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7
Uname: Linux 5.3.0-23-generic x86_64
.tmp.unity_support_test.1:

ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CompositorRunning: None
Date: Sat Nov 30 18:09:10 2019
DistUpgraded: 2019-11-30 16:54:55,819 ERROR got error from PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process “./xorg_fix_proprietary.py” (No such file or directory) (8))
DistroCodename: eoan
DistroVariant: ubuntu
DkmsStatus: nvidia, 440.26, 5.3.0-23-generic, x86_64: installed
GraphicsCard:
 NVIDIA Corporation GP106BM [GeForce GTX 1060 Mobile 6GB] [10de:1c60] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. GP106BM [GeForce GTX 1060 Mobile 6GB] [1043:13f0]
InstallationDate: Installed on 2017-03-08 (996 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: ASUSTeK COMPUTER INC. G752VM
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-23-generic root=UUID=9e718d14-26a1-4d47-a1a3-98803ad7bf61 ro nomodset acpi_backlight=vendor acpi_osi=Linux
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to eoan on 2019-11-30 (0 days ago)
dmi.bios.date: 04/24/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: G752VM.308
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G752VM
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrG752VM.308:bd04/24/2019:svnASUSTeKCOMPUTERINC.:pnG752VM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG752VM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: G
dmi.product.name: G752VM
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.14.0+19.10.20190918-0ubuntu1
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
xserver.bootTime: Sat Nov 30 17:38:28 2019
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 [drm] Failed to open DRM device for pci:0000:01:00.0: -19
 open /dev/dri/card0: No such file or directory
 open /dev/dri/card0: No such file or directory
 Screen 0 deleted because of no matching config section.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.20.5+git20191008-0ubuntu1
---
ProblemType: Bug
.tmp.unity_support_test.1:

ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CompositorRunning: None
DistUpgraded: 2019-11-30 16:54:55,819 ERROR got error from PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process “./xorg_fix_proprietary.py” (No such file or directory) (8))
DistroCodename: eoan
DistroRelease: Ubuntu 19.10
DistroVariant: ubuntu
DkmsStatus: nvidia, 440.26, 5.3.0-23-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 NVIDIA Corporation GP106BM [GeForce GTX 1060 Mobile 6GB] [10de:1c60] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. GP106BM [GeForce GTX 1060 Mobile 6GB] [1043:13f0]
InstallationDate: Installed on 2017-03-08 (996 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: ASUSTeK COMPUTER INC. G752VM
Package: xorg 1:7.7+19ubuntu12
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-23-generic root=UUID=9e718d14-26a1-4d47-a1a3-98803ad7bf61 ro nomodset acpi_backlight=vendor acpi_osi=Linux
ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7
Tags: third-party-packages eoan ubuntu
Uname: Linux 5.3.0-23-generic x86_64
UpgradeStatus: Upgraded to eoan on 2019-11-30 (0 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 04/24/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: G752VM.308
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G752VM
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrG752VM.308:bd04/24/2019:svnASUSTeKCOMPUTERINC.:pnG752VM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG752VM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: G
dmi.product.name: G752VM
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.14.0+19.10.20190918-0ubuntu1
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
xserver.bootTime: Sat Nov 30 17:38:28 2019
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 [drm] Failed to open DRM device for pci:0000:01:00.0: -19
 open /dev/dri/card0: No such file or directory
 open /dev/dri/card0: No such file or directory
 Screen 0 deleted because of no matching config section.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.20.5+git20191008-0ubuntu1

Revision history for this message
igor tokarev (tokarigo77) wrote :
information type: Public → Public Security
Revision history for this message
igor tokarev (tokarigo77) wrote : BootLog.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
igor tokarev (tokarigo77) wrote : CurrentDmesg.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : Dependencies.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : DpkgLog.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : Lspci.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : Lsusb.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : ProcEnviron.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : ProcInterrupts.txt

apport information

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igor tokarev (tokarigo77) wrote : ProcModules.txt

apport information

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igor tokarev (tokarigo77) wrote : UdevDb.txt

apport information

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igor tokarev (tokarigo77) wrote : UnitySupportTest.txt

apport information

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igor tokarev (tokarigo77) wrote : XorgLog.txt

apport information

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igor tokarev (tokarigo77) wrote : XorgLogOld.txt

apport information

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igor tokarev (tokarigo77) wrote : Xrandr.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : xdpyinfo.txt

apport information

Revision history for this message
igor tokarev (tokarigo77) wrote : xserver.devices.txt

apport information

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please try removing the kernel parameter:

acpi_backlight=vendor

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Also please open a separate bug for your touchpad.

affects: xorg (Ubuntu) → xorg-server (Ubuntu)
information type: Public Security → Public
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