RTL8821CE 802.11ac PCIe Wireless Network Adapter [10ec:c821] subsystem [17aa:38a8]: No Wifi Adapter found - Lenevo Ideapad 330 series

[Sumneet Kaur Bamrah]

Commands executed

1. ubuntu-bug linux

2. cat /proc/version_signature
Ubuntu 5.3.0-23.25~18.04.2-generic 5.3.7

3. sudo lspci -vnvn > lspci-vnvn.log
pcilib: sysfs_read_vpd: read failed: Input/output error

4. lsb_release -rd
Description: Ubuntu 18.04.3 LTS
Release: 18.04

5. apt-cache policy pkgname
N: Unable to locate package pkgname

What you expected to happen?
Connect to the Internet after installing the update

What happened instead?
No Wifi Adapter found message displayed instead

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-5.3.0-23-generic 5.3.0-23.25~18.04.2
ProcVersionSignature: Ubuntu 5.3.0-23.25~18.04.2-generic 5.3.7
Uname: Linux 5.3.0-23-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 28 00:44:57 2019
InstallationDate: Installed on 2019-06-05 (175 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
SourcePackage: linux-signed-hwe-edge
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: athena 1573 F.... pulseaudio
 /dev/snd/controlC0: athena 1573 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-06-05 (212 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
IwConfig:
 enp3s0f3u3 no wireless extensions.

 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: LENOVO 81D2
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=29a08da7-0f52-4ee8-8424-f2b37885999f ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-24.26~18.04.2-generic 5.3.10
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-24-generic N/A
 linux-backports-modules-5.3.0-24-generic N/A
 linux-firmware 1.173.13
Tags: bionic
Uname: Linux 5.3.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/10/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: 7VCN46WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: NO DPK
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ideapad 330-15ARR
dmi.modalias: dmi:bvnLENOVO:bvr7VCN46WW:bd12/10/2018:svnLENOVO:pn81D2:pvrLenovoideapad330-15ARR:rvnLENOVO:rnLNVNB161216:rvrNODPK:cvnLENOVO:ct10:cvrLenovoideapad330-15ARR:
dmi.product.family: ideapad 330-15ARR
dmi.product.name: 81D2
dmi.product.sku: LENOVO_MT_81D2_BU_idea_FM_ideapad 330-15ARR
dmi.product.version: Lenovo ideapad 330-15ARR
dmi.sys.vendor: LENOVO

[Sumneet Kaur Bamrah (athena-sk)]

Please do help, need to use Internet connectivity for project work!

[Sumneet Kaur Bamrah (athena-sk)]

Can somebody please help, share an update?

[Sumneet Kaur Bamrah (athena-sk)]

Please do share an update!

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1854213

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

apport information

[Sumneet Kaur Bamrah (athena-sk)]

Dear Kai-Heng Feng,

The command was executed as per instruction - 'apport-collect 1854213'
thanks for responding!

'dpkg-query: no packages found matching linux' was the output in the
terminal.

Regards,
Sumneet

On Mon, Dec 30, 2019 at 1:15 PM Kai-Heng Feng <email address hidden>
wrote:

> ** Package changed: linux-signed-hwe-edge (Ubuntu) => linux (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1854213
>
> Title:
> No Wifi Adapter found - Lenevo Ideapad 330 series
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> Commands executed
>
> 1. ubuntu-bug linux
>
> 2. cat /proc/version_signature
> Ubuntu 5.3.0-23.25~18.04.2-generic 5.3.7
>
> 3. sudo lspci -vnvn > lspci-vnvn.log
> pcilib: sysfs_read_vpd: read failed: Input/output error
>
> 4. lsb_release -rd
> Description: Ubuntu 18.04.3 LTS
> Release: 18.04
>
> 5. apt-cache policy pkgname
> N: Unable to locate package pkgname
>
> What you expected to happen?
> Connect to the Internet after installing the update
>
> What happened instead?
> No Wifi Adapter found message displayed instead
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: linux-image-5.3.0-23-generic 5.3.0-23.25~18.04.2
> ProcVersionSignature: Ubuntu 5.3.0-23.25~18.04.2-generic 5.3.7
> Uname: Linux 5.3.0-23-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.9
> Architecture: amd64
> CurrentDesktop: ubuntu:GNOME
> Date: Thu Nov 28 00:44:57 2019
> InstallationDate: Installed on 2019-06-05 (175 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> SourcePackage: linux-signed-hwe-edge
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1854213/+subscriptions
>

--
Thanks and Regards,
Sumneet Kaur Bamrah

[Kai-Heng Feng (kaihengfeng)]

The 8821ce DKMS is pretty bad.
We need to wait for a few months until Realtek finished 8821ce support in rtw88.

[Sumneet Kaur Bamrah (athena-sk)]

Okay, thanks for sharing an update. Hopefully, things will improve by then.
I managed to work with the previous installation (update) temporarily. Any
alternative until then, Kai?

On Fri, Jan 3, 2020 at 11:10 AM Kai-Heng Feng <email address hidden>
wrote:

> The 8821ce DKMS is pretty bad.
> We need to wait for a few months until Realtek finished 8821ce support in
> rtw88.
>
> ** Also affects: rtl8821ce (Ubuntu)
> Importance: Undecided
> Status: New
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1854213
>
> Title:
> No Wifi Adapter found - Lenevo Ideapad 330 series
>
> Status in linux package in Ubuntu:
> Confirmed
> Status in rtl8821ce package in Ubuntu:
> New
>
> Bug description:
> Commands executed
>
> 1. ubuntu-bug linux
>
> 2. cat /proc/version_signature
> Ubuntu 5.3.0-23.25~18.04.2-generic 5.3.7
>
> 3. sudo lspci -vnvn > lspci-vnvn.log
> pcilib: sysfs_read_vpd: read failed: Input/output error
>
> 4. lsb_release -rd
> Description: Ubuntu 18.04.3 LTS
> Release: 18.04
>
> 5. apt-cache policy pkgname
> N: Unable to locate package pkgname
>
> What you expected to happen?
> Connect to the Internet after installing the update
>
> What happened instead?
> No Wifi Adapter found message displayed instead
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: linux-image-5.3.0-23-generic 5.3.0-23.25~18.04.2
> ProcVersionSignature: Ubuntu 5.3.0-23.25~18.04.2-generic 5.3.7
> Uname: Linux 5.3.0-23-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.9
> Architecture: amd64
> CurrentDesktop: ubuntu:GNOME
> Date: Thu Nov 28 00:44:57 2019
> InstallationDate: Installed on 2019-06-05 (175 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> SourcePackage: linux-signed-hwe-edge
> UpgradeStatus: No upgrade log present (probably fresh install)
> ---
> ProblemType: Bug
> ApportVersion: 2.20.9-0ubuntu7.9
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: athena 1573 F.... pulseaudio
> /dev/snd/controlC0: athena 1573 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> DistroRelease: Ubuntu 18.04
> InstallationDate: Installed on 2019-06-05 (212 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> IwConfig:
> enp3s0f3u3 no wireless extensions.
>
> enp2s0 no wireless extensions.
>
> lo no wireless extensions.
> MachineType: LENOVO 81D2
> Package: linux (not installed)
> ProcFB: 0 amdgpudrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
> root=UUID=29a08da7-0f52-4ee8-8424-f2b37885999f ro quiet splash vt.handoff=1
> ProcVersionSignature: Ubuntu 5.3.0-24.26~18.04.2-generic 5.3.10
> RelatedPackageVersions:
> linux-restricted-modules-5.3.0-24-generic N/A
> linux-backports-modules-5.3.0-24-generic N/A
> linux-firmware 1.173.13
> Tags: bionic
> Uname: Linux 5.3.0-24-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
>...

[Kai-Heng Feng (kaihengfeng)]

Do you mean the DKMS works on previous kernels?

[Sumneet Kaur Bamrah (athena-sk)]

Hi Kai,

Sharing/Forwarding a previous mail in response to - "Do you mean the DKMS
works on previous kernels?"

Apologise, since I am unsure. Hope this helps!

Sumneet

---------- Forwarded message ---------
From: Jeremy <email address hidden>
Date: Wed, Jun 5, 2019 at 3:30 PM
Subject: [Bug 1831710] Re: Touchpad not working (Lenevo Ideapad 330 series)
To: <email address hidden>

Any results from terminal for
dmesg | grep -i elan

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1831710

Title:
  Touchpad not working (Lenevo Ideapad 330 series)

Status in linux-signed-hwe package in Ubuntu:
  New

Bug description:
  The touch pad has not been used since the purchase of the product.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: linux-image-4.18.0-21-generic 4.18.0-21.22~18.04.1
  ProcVersionSignature: Ubuntu 4.18.0-21.22~18.04.1-generic 4.18.20
  Uname: Linux 4.18.0-21-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jun 5 13:41:22 2019
  InstallationDate: Installed on 2019-06-05 (0 days ago)
  InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
(20190210)
  SourcePackage: linux-signed-hwe
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe/+bug/1831710/+subscriptions

--
Thanks and Regards,
Sumneet Kaur Bamrah

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.