Bug #1850681 “TREKSTOR Primebook C11B touchpad and touchscreen n...” : Bugs : linux package : Ubuntu

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-10-30:

#1

CurrentDmesg.txt Edit (70.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (12.0 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.4 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (18.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (378 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (187.3 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (35.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (36.7 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (20.4 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (24.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-10-30:

#2

Thanks again :-)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-10-31:

#3

Thanks for the bug report. Your kernel log mentions some errors regarding what looks like a Synaptics touchpad:

[ 5.550275] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not found, using dummy regulator
[ 5.550304] i2c_hid i2c-SYNA3602:00: Linked as a consumer to regulator.0
[ 5.550306] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vddl not found, using dummy regulator

[ 5.568184] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x0000)

So this sounds like a kernel bug, or a BIOS or hardware problem.

summary:	- Touchpad and touchsrceen not working + TREKSTOR Primebook C11B touchpad and touchscreen not working
affects:	xorg (Ubuntu) → linux (Ubuntu)

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-10-31: Status changed to Confirmed

#4

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-10-31:

#5

Can you please test this kernel:
https://people.canonical.com/~khfeng/lp1849721+3/

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-11-01: Re: [Bug 1850681] Re: TREKSTOR Primebook C11B touchpad and touchscreen not working

#6

Download full text (4.1 KiB)

Frank Lettau

Dear Kai Heng Feng,

thank you so much for your kind and detailed response. I ran those
patches, but unf. nothing has changed ... Since all the components should
be pretty much standard, there should be others reporting same or similar
bug..

all the best and thanks again - Frank Lettau -

... this is what somebody else (<email address hidden>) wrote:

Thanks for the bug report. Your kernel log mentions some errors
regarding what looks like a Synaptics touchpad:

[ 5.550275] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not found,
using dummy regulator
[ 5.550304] i2c_hid i2c-SYNA3602:00: Linked as a consumer to
regulator.0
[ 5.550306] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vddl not
found,
using dummy regulator

[ 5.568184] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor
bcdVersion (0x0000)

So this sounds like a kernel bug, or a BIOS or hardware problem.

** Summary changed:

- Touchpad and touchsrceen not working
+ TREKSTOR Primebook C11B touchpad and touchscreen not working

** Package changed: xorg (Ubuntu) => linux (Ubuntu)

Can you please test this kernel:
> https://people.canonical.com/~khfeng/lp1849721+3/
> --
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1850681
> Title:
> TREKSTOR Primebook C11B touchpad and touchscreen not working
> Status in linux package in Ubuntu:
> Confirmed
> Bug description:
> touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
Everything else is perfectly fine. (18.04 LTS)
> TREKSTOR Primebook C11B
> Thanks :-)
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname:
Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 30 18:43:32 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
> Subsystem: Intel Corporation Device [8086:2212]
> InstallationDate: Installed on 2019-10-26 (4 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/03/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V2.1.2
> dmi.board.asset.tag: Default string
> dmi.board.name: Apollolake_alk_V01
> dmi.board.vendor: TS_weibu
> dmi.board.version: Default string
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 31
> dmi.chassis.version: Default...

Frank Lettau

Dear  Kai Heng Feng,

thank you so much for your kind and detailed response. I ran those
patches, but unf. nothing has changed ... Since all the components should
be pretty much standard, there should be others reporting same or similar
bug..

all the best and thanks again  - Frank Lettau -

... this is what somebody else (<daniel.van.vugt@canonical.com>) wrote:

Thanks for the bug report. Your kernel log mentions some errors
regarding what looks like a Synaptics touchpad:

[    5.550275] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not found,
using dummy regulator
[    5.550304] i2c_hid i2c-SYNA3602:00: Linked as a consumer to
regulator.0
[    5.550306] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vddl not
found,
using dummy regulator

[    5.568184] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor
bcdVersion (0x0000)

So this sounds like a kernel bug, or a BIOS or hardware problem.

** Summary changed:

- Touchpad and touchsrceen not working
+ TREKSTOR Primebook C11B touchpad and touchscreen not working

** Package changed: xorg (Ubuntu) => linux (Ubuntu)

Can you please test this kernel:
> https://people.canonical.com/~khfeng/lp1849721+3/
> --
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1850681
> Title:
>   TREKSTOR Primebook C11B touchpad and touchscreen not working
> Status in linux package in Ubuntu:
>   Confirmed
> Bug description:
>   touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
Everything else is perfectly fine. (18.04 LTS)
>   TREKSTOR Primebook C11B
>   Thanks :-)
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname:
Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Oct 30 18:43:32 2019
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
>      Subsystem: Intel Corporation Device [8086:2212]
>   InstallationDate: Installed on 2019-10-26 (4 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-11-01:

#7

Download full text (3.9 KiB)

>
Hello and thanks for your detailed assessment. I will keep that info,
maybe something can done about this bug later

all the best - Frank Lettau -

Thanks for the bug report. Your kernel log mentions some errors
> regarding what looks like a Synaptics touchpad:
>
> [ 5.550275] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not
> found, using dummy regulator
> [ 5.550304] i2c_hid i2c-SYNA3602:00: Linked as a consumer to
> regulator.0
> [ 5.550306] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vddl not
> found, using dummy regulator
>
> [ 5.568184] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor
> bcdVersion (0x0000)
>
> So this sounds like a kernel bug, or a BIOS or hardware problem.
>
> ** Summary changed:
>
> - Touchpad and touchsrceen not working
> + TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> ** Package changed: xorg (Ubuntu) => linux (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
> TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
> TREKSTOR Primebook C11B
>
> Thanks :-)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
> Uname: Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 30 18:43:32 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
> Subsystem: Intel Corporation Device [8086:2212]
> InstallationDate: Installed on 2019-10-26 (4 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/03/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V2.1.2
> dmi.board.asset.tag: Default string
> dmi.board.name: Apollolake_alk_V01
> dmi.board.vendor: TS_weibu
> dmi.board.version: Default string
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 31
> dmi.chassis.version: Default string
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
> dmi.product.family: Notebook
> dmi.product.name: P...

>
Hello and thanks for your detailed assessment. I will keep that info,
maybe something can done about this bug later

all the best  - Frank Lettau -

Thanks for the bug report. Your kernel log mentions some errors
> regarding what looks like a Synaptics touchpad:
>
> [    5.550275] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not
> found, using dummy regulator
> [    5.550304] i2c_hid i2c-SYNA3602:00: Linked as a consumer to
> regulator.0
> [    5.550306] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vddl not
> found, using dummy regulator
>
> [    5.568184] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor
> bcdVersion (0x0000)
>
> So this sounds like a kernel bug, or a BIOS or hardware problem.
>
> ** Summary changed:
>
> - Touchpad and touchsrceen not working
> + TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> ** Package changed: xorg (Ubuntu) => linux (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
>   TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
>   TREKSTOR Primebook C11B
>
>   Thanks :-)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
>   Uname: Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Oct 30 18:43:32 2019
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
>      Subsystem: Intel Corporation Device [8086:2212]
>   InstallationDate: Installed on 2019-10-26 (4 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
>   version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions
>

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-11-08:

#8

Thanks for the testing. There are two new commits that should fix this issue:
commit 09f3dbe474735df13dd8a66d3d1231048d9b373f
Author: Hans de Goede <email address hidden>
Date: Mon Oct 7 20:56:26 2019 +0200

HID: i2c-hid: add Trekstor Primebook C11B to descriptor override

    The Primebook C11B uses the SIPODEV SP1064 touchpad. There are 2 versions
    of this 2-in-1 and the touchpad in the older version does not supply
    descriptors, so it has to be added to the override list.

    Cc: <email address hidden>
    Signed-off-by: Hans de Goede <email address hidden>
    Signed-off-by: Benjamin Tissoires <email address hidden>

commit 37d960a4d753605ca248baea577eaaa96f5dccf0
Author: Hans de Goede <email address hidden>
Date: Sun Aug 18 13:04:51 2019 +0200

platform/x86: touchscreen_dmi: Add info for the Trekstor Primebook C11B 2-in-1

    Add touchscreen info for the Trekstor Primebook C11B 2-in-1, note the C11B
    used the same touchscreen as the regular C11, so we only add a new DMI
    match.

    Cc: Thomas Hiller <email address hidden>
    Reported-and-tested-by: Thomas Hiller <email address hidden>
    Signed-off-by: Hans de Goede <email address hidden>
    Signed-off-by: Andy Shevchenko <email address hidden>

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc6/

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-11-15:

#9

Download full text (4.5 KiB)

>
Dear Kai-Heng Feng,

... since i wouldn't be the only trekstor primebook user: can't you make
these patches part of an update?

thx again - Frank Lettau -

Thanks for the testing. There are two new commits that should fix this
issue:
> commit 09f3dbe474735df13dd8a66d3d1231048d9b373f
> Author: Hans de Goede <email address hidden>
> Date: Mon Oct 7 20:56:26 2019 +0200
> HID: i2c-hid: add Trekstor Primebook C11B to descriptor override The
Primebook C11B uses the SIPODEV SP1064 touchpad. There are 2
> versions
> of this 2-in-1 and the touchpad in the older version does not supply
descriptors, so it has to be added to the override list.
> Cc: <email address hidden>
> Signed-off-by: Hans de Goede <email address hidden>
> Signed-off-by: Benjamin Tissoires <email address hidden>
> commit 37d960a4d753605ca248baea577eaaa96f5dccf0
> Author: Hans de Goede <email address hidden>
> Date: Sun Aug 18 13:04:51 2019 +0200
> platform/x86: touchscreen_dmi: Add info for the Trekstor Primebook
> C11B 2-in-1
> Add touchscreen info for the Trekstor Primebook C11B 2-in-1, note
the
> C11B
> used the same touchscreen as the regular C11, so we only add a new
DMI
> match.
> Cc: Thomas Hiller <email address hidden>
> Reported-and-tested-by: Thomas Hiller <email address hidden>
Signed-off-by: Hans de Goede <email address hidden>
> Signed-off-by: Andy Shevchenko <email address hidden>
> Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc6/
> --
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1850681
> Title:
> TREKSTOR Primebook C11B touchpad and touchscreen not working
> Status in linux package in Ubuntu:
> Confirmed
> Bug description:
> touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
Everything else is perfectly fine. (18.04 LTS)
> TREKSTOR Primebook C11B
> Thanks :-)
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname:
Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 30 18:43:32 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
> Subsystem: Intel Corporation Device [8086:2212]
> InstallationDate: Installed on 2019-10-26 (4 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably f...

>
Dear Kai-Heng Feng,

... since i wouldn't be the only trekstor primebook user: can't you make
these patches part of an update?

thx again  - Frank Lettau -

Thanks for the testing. There are two new commits that should fix this
issue:
> commit 09f3dbe474735df13dd8a66d3d1231048d9b373f
> Author: Hans de Goede <hdegoede@redhat.com>
> Date:   Mon Oct 7 20:56:26 2019 +0200
>     HID: i2c-hid: add Trekstor Primebook C11B to descriptor override The
Primebook C11B uses the SIPODEV SP1064 touchpad. There are 2
> versions
>     of this 2-in-1 and the touchpad in the older version does not supply
descriptors, so it has to be added to the override list.
>     Cc: stable@vger.kernel.org
>     Signed-off-by: Hans de Goede <hdegoede@redhat.com>
>     Signed-off-by: Benjamin Tissoires <benjamin.tissoires@redhat.com>
> commit 37d960a4d753605ca248baea577eaaa96f5dccf0
> Author: Hans de Goede <hdegoede@redhat.com>
> Date:   Sun Aug 18 13:04:51 2019 +0200
>     platform/x86: touchscreen_dmi: Add info for the Trekstor Primebook
> C11B 2-in-1
>     Add touchscreen info for the Trekstor Primebook C11B 2-in-1, note
the
> C11B
>     used the same touchscreen as the regular C11, so we only add a new
DMI
>     match.
>     Cc: Thomas Hiller <thomas.hiller@gmx.de>
>     Reported-and-tested-by: Thomas Hiller <thomas.hiller@gmx.de>
Signed-off-by: Hans de Goede <hdegoede@redhat.com>
>     Signed-off-by: Andy Shevchenko <andriy.shevchenko@linux.intel.com>
> Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc6/
> --
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1850681
> Title:
>   TREKSTOR Primebook C11B touchpad and touchscreen not working
> Status in linux package in Ubuntu:
>   Confirmed
> Bug description:
>   touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
Everything else is perfectly fine. (18.04 LTS)
>   TREKSTOR Primebook C11B
>   Thanks :-)
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname:
Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Oct 30 18:43:32 2019
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
>      Subsystem: Intel Corporation Device [8086:2212]
>   InstallationDate: Installed on 2019-10-26 (4 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-11-15:

#10

Download full text (4.6 KiB)

>
post-comment: that problem is also there in FEDORA (i installed that once)

Dear Kai-Heng Feng,

... since i wouldn't be the only trekstor primebook user: can't you make
these patches part of an update?

thx again - Frank Lettau -

Thanks for the testing. There are two new commits that should fix this
issue:
> commit 09f3dbe474735df13dd8a66d3d1231048d9b373f
> Author: Hans de Goede <email address hidden>
> Date: Mon Oct 7 20:56:26 2019 +0200
> HID: i2c-hid: add Trekstor Primebook C11B to descriptor override The
Primebook C11B uses the SIPODEV SP1064 touchpad. There are 2
> versions
> of this 2-in-1 and the touchpad in the older version does not supply
descriptors, so it has to be added to the override list.
> Cc: <email address hidden>
> Signed-off-by: Hans de Goede <email address hidden>
> Signed-off-by: Benjamin Tissoires <email address hidden>
> commit 37d960a4d753605ca248baea577eaaa96f5dccf0
> Author: Hans de Goede <email address hidden>
> Date: Sun Aug 18 13:04:51 2019 +0200
> platform/x86: touchscreen_dmi: Add info for the Trekstor Primebook
> C11B 2-in-1
> Add touchscreen info for the Trekstor Primebook C11B 2-in-1, note
the
> C11B
> used the same touchscreen as the regular C11, so we only add a new
DMI
> match.
> Cc: Thomas Hiller <email address hidden>
> Reported-and-tested-by: Thomas Hiller <email address hidden>
Signed-off-by: Hans de Goede <email address hidden>
> Signed-off-by: Andy Shevchenko <email address hidden>
> Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc6/
> --
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1850681
> Title:
> TREKSTOR Primebook C11B touchpad and touchscreen not working
> Status in linux package in Ubuntu:
> Confirmed
> Bug description:
> touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
Everything else is perfectly fine. (18.04 LTS)
> TREKSTOR Primebook C11B
> Thanks :-)
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname:
Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 30 18:43:32 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
> Subsystem: Intel Corporation Device [8086:2212]
> InstallationDate: Installed on 2019-10-26 (4 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
> SourcePackage: xo...

>
post-comment: that problem is also there in FEDORA (i installed that once)

Dear Kai-Heng Feng,

... since i wouldn't be the only trekstor primebook user: can't you make
these patches part of an update?

thx again  - Frank Lettau -

Thanks for the testing. There are two new commits that should fix this
issue:
> commit 09f3dbe474735df13dd8a66d3d1231048d9b373f
> Author: Hans de Goede <hdegoede@redhat.com>
> Date:   Mon Oct 7 20:56:26 2019 +0200
>     HID: i2c-hid: add Trekstor Primebook C11B to descriptor override The
Primebook C11B uses the SIPODEV SP1064 touchpad. There are 2
> versions
>     of this 2-in-1 and the touchpad in the older version does not supply
descriptors, so it has to be added to the override list.
>     Cc: stable@vger.kernel.org
>     Signed-off-by: Hans de Goede <hdegoede@redhat.com>
>     Signed-off-by: Benjamin Tissoires <benjamin.tissoires@redhat.com>
> commit 37d960a4d753605ca248baea577eaaa96f5dccf0
> Author: Hans de Goede <hdegoede@redhat.com>
> Date:   Sun Aug 18 13:04:51 2019 +0200
>     platform/x86: touchscreen_dmi: Add info for the Trekstor Primebook
> C11B 2-in-1
>     Add touchscreen info for the Trekstor Primebook C11B 2-in-1, note
the
> C11B
>     used the same touchscreen as the regular C11, so we only add a new
DMI
>     match.
>     Cc: Thomas Hiller <thomas.hiller@gmx.de>
>     Reported-and-tested-by: Thomas Hiller <thomas.hiller@gmx.de>
Signed-off-by: Hans de Goede <hdegoede@redhat.com>
>     Signed-off-by: Andy Shevchenko <andriy.shevchenko@linux.intel.com>
> Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc6/
> --
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1850681
> Title:
>   TREKSTOR Primebook C11B touchpad and touchscreen not working
> Status in linux package in Ubuntu:
>   Confirmed
> Bug description:
>   touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
Everything else is perfectly fine. (18.04 LTS)
>   TREKSTOR Primebook C11B
>   Thanks :-)
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname:
Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Oct 30 18:43:32 2019
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
>      Subsystem: Intel Corporation Device [8086:2212]
>   InstallationDate: Installed on 2019-10-26 (4 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2019-12-06:

#11

Hi Frank,
the patch can't just go into the kernel tree without proper testing.
Please give the mainline kernel mention in Kai's comment #8 a try and come back here to change the bug report from Incomplete to Confirmed.

Thanks.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-12-06:

#12

Download full text (3.5 KiB)

>
Hi and thanks for your kind reply. Unfortunately i am not a sophisticated
user, so i can't figure what to do with the extensive suggestions (again
thx for those) ... :-) or rather .. :-( Frank

Hi Frank,
> the patch can't just go into the kernel tree without proper testing.
> Please give the mainline kernel mention in Kai's comment #8 a try and come
> back here to change the bug report from Incomplete to Confirmed.
>
> Thanks.
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
> TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
> TREKSTOR Primebook C11B
>
> Thanks :-)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
> Uname: Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 30 18:43:32 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
> Subsystem: Intel Corporation Device [8086:2212]
> InstallationDate: Installed on 2019-10-26 (4 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/03/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V2.1.2
> dmi.board.asset.tag: Default string
> dmi.board.name: Apollolake_alk_V01
> dmi.board.vendor: TS_weibu
> dmi.board.version: Default string
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 31
> dmi.chassis.version: Default string
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
> dmi.product.family: Notebook
> dmi.product.name: Primebook C11B
> dmi.product.sku: CFALKWW03
> dmi.product.version: Default string
> dmi.sys.vendor: TREKSTOR
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
> version.xserver-xorg-core: xserver-xorg-core N/...

>
Hi and thanks for your kind reply. Unfortunately i am not a sophisticated
user, so i can't figure what to do with the extensive suggestions (again
thx  for those) ... :-) or rather .. :-( Frank

Hi Frank,
> the patch can't just go into the kernel tree without proper testing.
> Please give the mainline kernel mention in Kai's comment #8 a try and come
> back here to change the bug report from Incomplete to Confirmed.
>
> Thanks.
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
>   TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
>   TREKSTOR Primebook C11B
>
>   Thanks :-)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
>   Uname: Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Oct 30 18:43:32 2019
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
>      Subsystem: Intel Corporation Device [8086:2212]
>   InstallationDate: Installed on 2019-10-26 (4 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
>   version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions
>

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-12-23:

#13

$ sudo apt install linux-generic-hwe-18.04-edge

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-12-23:

#14

Download full text (3.2 KiB)

>
thanks a lot ! touchpad active after restart, no touchscreen, but that
would be of lesser importance. Thx again - Frank Lettau -

$ sudo apt install linux-generic-hwe-18.04-edge
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
> TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
> TREKSTOR Primebook C11B
>
> Thanks :-)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
> Uname: Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 30 18:43:32 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
> Subsystem: Intel Corporation Device [8086:2212]
> InstallationDate: Installed on 2019-10-26 (4 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/03/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V2.1.2
> dmi.board.asset.tag: Default string
> dmi.board.name: Apollolake_alk_V01
> dmi.board.vendor: TS_weibu
> dmi.board.version: Default string
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 31
> dmi.chassis.version: Default string
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
> dmi.product.family: Notebook
> dmi.product.name: Primebook C11B
> dmi.product.sku: CFALKWW03
> dmi.product.version: Default string
> dmi.sys.vendor: TREKSTOR
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
> version.xserver-xorg-core: xserver-xorg-core N/A
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
> version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bu...

>
thanks a lot ! touchpad active after restart, no touchscreen, but that
would be of lesser importance. Thx again - Frank Lettau -

$ sudo apt install linux-generic-hwe-18.04-edge
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
>   TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
>   TREKSTOR Primebook C11B
>
>   Thanks :-)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
>   Uname: Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Oct 30 18:43:32 2019
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
>      Subsystem: Intel Corporation Device [8086:2212]
>   InstallationDate: Installed on 2019-10-26 (4 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
>   version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2020-02-22:

#15

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Kai-Heng Feng (kaihengfeng) on 2020-02-24

Changed in linux (Ubuntu):
status:	Expired → Fix Released

Revision history for this message

Frank Lettau (frankarnold) wrote on 2020-02-24:

#16

Download full text (3.2 KiB)

>
thanks, touchscreen still not working, but it's ok bec. the pad is working
well :)

** Changed in: linux (Ubuntu)
> Status: Expired => Fix Released
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
> TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
> Fix Released
>
> Bug description:
> touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
> TREKSTOR Primebook C11B
>
> Thanks :-)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
> Uname: Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 30 18:43:32 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
> Subsystem: Intel Corporation Device [8086:2212]
> InstallationDate: Installed on 2019-10-26 (4 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/03/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V2.1.2
> dmi.board.asset.tag: Default string
> dmi.board.name: Apollolake_alk_V01
> dmi.board.vendor: TS_weibu
> dmi.board.version: Default string
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 31
> dmi.chassis.version: Default string
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
> dmi.product.family: Notebook
> dmi.product.name: Primebook C11B
> dmi.product.sku: CFALKWW03
> dmi.product.version: Default string
> dmi.sys.vendor: TREKSTOR
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
> version.xserver-xorg-core: xserver-xorg-core N/A
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
> version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubu...

>
thanks, touchscreen still not working, but it's ok bec. the pad is working
well :)

** Changed in: linux (Ubuntu)
>        Status: Expired => Fix Released
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1850681
>
> Title:
>   TREKSTOR Primebook C11B touchpad and touchscreen not working
>
> Status in linux package in Ubuntu:
>   Fix Released
>
> Bug description:
>   touchpad not working, only usb-mouse is recognized. touchscreen
> functionality not working, but that would be rather less important.
> Everything else is perfectly fine. (18.04 LTS)
>   TREKSTOR Primebook C11B
>
>   Thanks :-)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
>   Uname: Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Oct 30 18:43:32 2019
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA
> controller])
>      Subsystem: Intel Corporation Device [8086:2212]
>   InstallationDate: Installed on 2019-10-26 (4 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash
> vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
>   version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions
>

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2020-02-26:

#17

Please test this kernel:
https://people.canonical.com/~khfeng/lp1850681/

Ubuntu
linux package

TREKSTOR Primebook C11B touchpad and touchscreen not working

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntulinux package

TREKSTOR Primebook C11B touchpad and touchscreen not working

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package