usb_set_interface failed (-110) when connecting a videoconference peripheral

[José Carlos Calvo Tudela]

The VideConference peripheral is a LogiGroup with camera, micro and audio. Camera works fine, but micro and audio fails. The LogiGroup system is connected using a single USB port. In other Linux laptop, it works fine

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-19-generic 5.3.0-19.20
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0p: carlos 1859 F...m pulseaudio
 /dev/snd/controlC0: carlos 1859 F.... pulseaudio
CurrentDesktop: KDE
Date: Fri Oct 25 15:01:12 2019
InstallationDate: Installed on 2019-10-24 (0 days ago)
InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Dell Inc. XPS 13 7390
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-19-generic root=/dev/mapper/vgkubuntu-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-19-generic N/A
 linux-backports-modules-5.3.0-19-generic N/A
 linux-firmware 1.183.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.3
dmi.board.name: 0G2D0W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.1.3:bd08/23/2019:svnDellInc.:pnXPS137390:pvr:rvnDellInc.:rn0G2D0W:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 7390
dmi.product.sku: 0962
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Machiel van Veen (machielvanveen)]

We have the same issue on a Intel NUC7i5BN on Ubuntu 18.04. This was working in 16.04.

[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4/

[Machiel van Veen (machielvanveen)]

Thank you for your reply, forgot to mention we did this, no difference.

This might be related to https://bugzilla.kernel.org/show_bug.cgi?id=203419

I've tested 2 other desktop systems, same issue. I do not have any usb v2 to test with.

[Kai-Heng Feng (kaihengfeng)]

Can you please attach dmesg when it's work on laptop?

[Machiel van Veen (machielvanveen)]

Attached the dmesg with the 5.4 kernel in Ubuntu 18.04 on a Intel NUC 7i5BNK.

[Kai-Heng Feng (kaihengfeng)]

Can you please boot with kernel parameter "log_buf_len=32M dyndbg='file drivers/usb/* +p'" and attach dmesg?

[Machiel van Veen (machielvanveen)]

Attached the dmsg when booting with the options. This is still the 5.4 kernel.

[Kai-Heng Feng (kaihengfeng)]

I can't find the error in the new log.
Do the microphone and audio parts start working after adding the debug message?