ContentCafe Jackets not returning cover

[Kare]

Hi there,

We encountered an issue where book cover/jacket is no longer returning image url
through the request http://images.btol.com/ContentCafe/Jacket.aspx?UserID={CCUSERID}&Password={CCPASSWD}&Return=T&Type=M&Value={UPCorISBN}

We can ping the images.btol.com sever, but not request is not responding, and we are not sure if there's a network issue somewhere, please advise.

Thanks,
Karen

[Galen Charlton (gmc)]

Hi Karen: Could you check to see if the "https://" version of the image URL works for you (as opposed to the "http://" form)? I'm wondering if ContentCafe has switched to HTTPS-only.

[Galen Charlton (gmc)]

I've tested the images.btol.com with valid ContentCafe credentials and both the HTTP and HTTPS forms of the URL are working for me.

Consequently, I suspect that the problem you're seeing may be due to a networking or firewall issue or an issue with your ContentCafe subscription.

[Kare (kchyn)]

Hi,

We are a vendor working for our client, and I am not sure what have changed that would cause a networking/firewall issue. Assuming ContentCafe is a SaaS service that is publicly hosted?

After some digging, I found that this URL works.
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?UserID=ContentCafeClient&Password=Client&Return=T&Type=S&Value=9781284166323

Please advise on how we can ask our client to verify network issue, as they are not tech savvy.

Thanks,
Karen

-----Original Message-----
From: <email address hidden> <email address hidden> On Behalf Of Galen Charlton
Sent: August 1, 2019 11:52 AM
To: Karen Chyn <email address hidden>
Subject: [Bug 1838667] Re: ContentCafe Jackets not returning cover

I've tested the images.btol.com with valid ContentCafe credentials and both the HTTP and HTTPS forms of the URL are working for me.

Consequently, I suspect that the problem you're seeing may be due to a networking or firewall issue or an issue with your ContentCafe subscription.

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1838667

Title:
  ContentCafe Jackets not returning cover

Status in Evergreen:
  New

Bug description:
  Hi there,

  We encountered an issue where book cover/jacket is no longer returning image url
  through the request http://images.btol.com/ContentCafe/Jacket.aspx?UserID={CCUSERID}&Password={CCPASSWD}&Return=T&Type=M&Value={UPCorISBN}

  We can ping the images.btol.com sever, but not request is not
  responding, and we are not sure if there's a network issue somewhere,
  please advise.

  Thanks,
  Karen

To manage notifications about this bug go to:
https://bugs.launchpad.net/evergreen/+bug/1838667/+subscriptions

[Kare (kchyn)]

I have tried that before and both do not load for me.

Thanks,
Karen

-----Original Message-----
From: <email address hidden> <email address hidden> On Behalf Of Galen Charlton
Sent: August 1, 2019 11:47 AM
To: Karen Chyn <email address hidden>
Subject: [Bug 1838667] Re: ContentCafe Jackets not returning cover

Hi Karen: Could you check to see if the "https://" version of the image URL works for you (as opposed to the "http://" form)? I'm wondering if ContentCafe has switched to HTTPS-only.

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1838667

Title:
  ContentCafe Jackets not returning cover

Status in Evergreen:
  New

Bug description:
  Hi there,

  We encountered an issue where book cover/jacket is no longer returning image url
  through the request http://images.btol.com/ContentCafe/Jacket.aspx?UserID={CCUSERID}&Password={CCPASSWD}&Return=T&Type=M&Value={UPCorISBN}

  We can ping the images.btol.com sever, but not request is not
  responding, and we are not sure if there's a network issue somewhere,
  please advise.

  Thanks,
  Karen

To manage notifications about this bug go to:
https://bugs.launchpad.net/evergreen/+bug/1838667/+subscriptions

[Terran McCanna (tmccanna)]

This appears to have been a configuration issue. Closing it since it's been a few years.