pc reports that HP OfficeJet Pro 8715 printed file, but nothing has printed

Bug #1834400 reported by Book 'em Dano
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
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cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

I attempted to print a file on a network printer which was set up via HPLIP. The PC reports that the print job has started and completed on the network printer, but in fact the network printer has not printed anything.

Tags: disco
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Book 'em Dano (heymrdjd) wrote :
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Book 'em Dano (heymrdjd) wrote :
Book 'em Dano (heymrdjd)
tags: added: disco
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brian_p (claremont102) wrote :

> io/hpmud/jd.c 373: unable to connect to print port 9100: Connection
> refused hp:/net/HP_OfficeJet_Pro_8710?ip=192.168.0.17

Not very encouraging. Does any of

https://bugs.launchpad.net/hplip/+bug/934669

or its associated bugs fit your situation?

--
Brian.

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Book 'em Dano (heymrdjd) wrote :

I don't believe that the issues in LP:934669 are related to the issues I have experienced, but I could be wrong.

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Book 'em Dano (heymrdjd) wrote :

I upgraded from hplip 3.19.5 to 3.19.6 and still not able to print to network printer. Followed debugging instructions @ https://wiki.ubuntu.com/DebuggingPrintingProblems

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Book 'em Dano (heymrdjd) wrote :
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brian_p (claremont102) wrote :

The 8715 has been supported since HPLIP 3.16.5. I cannot understand why you cannot use a version which is packaged by your distro. Not unless your objective is to help test 3.19.5/3.19.6.

From your error_log:

 > PID 11639 (/usr/lib/cups/filter/hpcups) stopped with status 127 (File too large)

I've never seen this before and do not understand it.

 > [Job 81] Unable to open raster stream - : Broken pipe
 > [Job 81] GPL Ghostscript 9.26: Unrecoverable error, exit code 1

Perturbing. On Debian unstable (HPLIP 3.18.12) I can set up a print queue for your printer and (as root) do

cupsfilter -p /etc/cups/ppd/8715.ppd -m printer/foo -e /etc/nsswitch.conf > out.dat 2>log

The log shows no errors.

If your objective is to get printing working, I would set up one of these queues:

 lpadmin -p 8715 -v ipp://HPFC3FDBEFEEC1.local:631/ipp/print -E -m everywhere

 lpadmin -p 8715 -v ipp://HPFC3FDBEFEEC1.local:631/ipp/print -E -m driverless:ipp://HPFC3FDBEFEEC1.local:631/ipp/print

--
Brian.

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brian_p (claremont102) wrote :

Giving the cupsfilter command was a hint to try it and report back. The suggestion to use the everywhere model was a also hint to get you printing without too much effort.

--
Brian.

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