Intel WIRELESS-AC 9260 (2526:0010) Wi-Fi doesn't work on kernel > 5.0.0-16

[Philippe]

Kernel 5.0.0-16 > Bluetooth on INTEL WIRELESS-AC 9260 NOT WORK !!??

I can not use my mouse, my keyboard and external speakers that all need bluetooth.

My laptop has few usb ports, I am dependent on bluetooth with him...

Unsolved problem from Kernel 5.0.0-15

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829497
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: philippe 1646 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.1
InstallationDate: Installed on 2018-11-13 (206 days ago)
InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180717
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 27c6:5395
 Bus 001 Device 002: ID 8087:0025 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 15 9570
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic root=UUID=1c90898a-7750-4a75-967f-b653a0db22aa ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-16.17~18.04.1-generic 5.0.8
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-16-generic N/A
 linux-backports-modules-5.0.0-16-generic N/A
 linux-firmware 1.173.6
Tags: tessa
Uname: Linux 5.0.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/26/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.10.1
dmi.board.name: 0D0T05
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0D0T05:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1832087

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jeremy (wa113y3s)]

Duplicate of https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829497
Did the bluetooth ever work in Linux?

[Philippe (phil995511)]

Strange problem, when I reinstall the kernel 5.0.0-16 it works now.

When I turn on and off the wifi several times, sometimes the bluetooth does not work anymore.

The problem only seems partially solved.

[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

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[Philippe (phil995511)]

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[Philippe (phil995511)]

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[Philippe (phil995511)]

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[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

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[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

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[Philippe (phil995511)]

apport information

[Philippe (phil995511)]

After a reboot the bluetooth does not work anymore ;(

CPU temperature is too high +/- 10 ° C

[Anthony Wong (anthonywong)]

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v5.2-rc4 kernel[1].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".

Thanks in advance.

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/v5.2-rc4

[Philippe (phil995511)]

The problem persists with the v5.2-rc4 kernel. The bluetooth does not work and I could not activate the wifi either, it's even worse... It is even more serious than with the kernel 5.0.0-16 with which bluetooth works from time to time, but not often. Wifi is all ready ok on kernel 5.0.0-16.

With 5.2-rc4 kernel the apparent management of the CPU temperature is catastrophic, my software indicated 98 ° C and the fans did not turn on ;(

Unless it's a bug with incorrect temperature display, kernel 5.2 RC4 is dangerous for my laptop...

Please in the future do not ask me to test a kernel that seems to potentially damage my laptop.

Regards.

[Philippe (phil995511)]

Sorry for my bad English ... I speak google translate

[Kai-Heng Feng (kaihengfeng)]

iwlwifi crashed.
So does the issue happen on 5.0.0-15?

[Philippe (phil995511)]

Yes the problem is present on kernel 5.0.0-15 => bluetooth does not work, wifi is ok.

kernel 5.0.0-16 => bluetooth works by intermitance, wifi is ok.

kernel 5.2 => nothing works

I dont now is my problem of temperature is in relation with powertop software (by Intel, to get low cpu temperature and low fan ventilation) in version 2.9 ?? I start automatically this software on my laptop at system boot by cron.d fonction.

The last version of powertop is 2.10 but is it not disponible on the software repertory. If you add powertop v.2.10, I'm ok to test it with kernels 5.0.0-15 & 5.0-16 and to try to resolve the problem of overheating.

[Kai-Heng Feng (kaihengfeng)]

Hmm, please attach dmesg under Linux 5.2.

[Philippe (phil995511)]

No, 5.2 rc4 overheats my CPU and does not run my fans. I will not re-test this kernel.

You play too much to the sorcerer's apprentices.

I do not want stability and functionality, not always problems, that's why my workstation is under Debian 9.x now.

To be honest with you, I wait for the release of Debian 10 to migrate my laptop too.

My V300 Epson scanner not worked on Ubuntu fom +/- 18 months after changes from your part in kernel. You've changed where the proprietary drivers are installed and you have not anticipated/corrected this problem creating aliases or coming back. The idea of change the Linux Kernel in this way in Ubuntu is very not serious on my eyes...

[Philippe (phil995511)]

PS 24 months ago it was the Steam installation directory that you changed and that posed a bug.

People do not want any bugs, zero bugs should be your goal ... We are not beta testers ;(

[Philippe (phil995511)]

PPS

The almost daily updates of Ubuntu are also a gene for the user versus a pure Debian system that only proposes to fix security flaws when necessary.

Regards.

[Philippe (phil995511)]

I do want stability and functionality, not always problems, that's why my workstation is under Debian 9.x now.

Translator error....

[You-Sheng Yang (vicamo)]

@phil995511, for iwlwifi, could you have a try with backport-iwlwifi-dkms from https://code.launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem-dkms ? This should be working on 4.x/5.x kernels you have. Please make sure the corresponding dkms module has being compiled and installed with `dkms status` command. If not, please do `sudo dkms install backport-iwlwifi/7858 -k $(uname -r)` to (re-)install it and paste error logs and dmesg if any thing wrong.

For bluetooth, I need you to completely power off your laptop and capture the dmesg log when booted at the first time. This will trigger bluetooth driver to try reloading bluetooth firmware, and then we will be able to know what's missing.

[You-Sheng Yang (vicamo)]

I was testing on a Dell Precision 7530 with Ubuntu Disco, which has Intel Wireless-AC 9260 160MHz, REV=0x324 (8086:2526 subsystem 8086:4010, differs from yours), with wifi fw iwlwifi-9260-th-b0-jf-b0-43.ucode (same with yours), bt fw ibt-18-16-1.sfi REL0420 (newer than yours) from linux-firmware version 1.178:

  * v5.2-rc7 mainline:
  * v5.2-rc6 mainline:
  * v5.2-rc5 mainline:
  * v5.2-rc4 mainline:
  * v5.2-rc3 mainline: (touchpad may cause kernel hard lockup)
  * v5.2-rc2 mainline:
  * v5.2-rc1 mainline:
  * v5.1 mainline:
  * 5.0.0-1010-oem-osp1:
  * 5.0.0-16-generic:
  * 5.0.0-15-generic:

WiFi/Bluetooth just works with all above kernel versions.

So far the conclusion we may have should be:

* For bluetooth, please check bug 1835449, which would update bluetooth firmware to REL0329, and it should be working all the time for you,

* For wifi, since the firmware blob is already up to date, I guess we'll need a device of the same model to be able to diagnose more.

[Philippe (phil995511)]

Hello,

First, I have tested Debian 10 (with out firmware packages) on my Dell XPS 9570 :

https://cdimage.debian.org/debian-cd/

If I add the Intel drivers :

https://www.intel.fr/content/www/fr/fr/support/articles/000005511/network-and-i-o/wireless-networking.html

All run perfectly.

If I test the Debian 10 Unofficial non-free images (including firmware packages) :

https://cdimage.debian.org/cdimage/unofficial/non-free/cd-including-firmware/

The driver in use seems not to be the same as the one I tested above but it also works.

Test to integrate the driver : https://wireless.wiki.kernel.org/_media/en/users/drivers/iwlwifi-9260-th-b0-jf-b0-34.618819.0.tgz

And inform me so that I test it.

I will try to answer your 2 messages from 04.07 & 05.07.2019 tonight when I have more time.

Best regards.

[Philippe (phil995511)]

This failure is extremely annoying because there is no RJ-45 socket on my laptop ... as on many modern notebooks.

[Philippe (phil995511)]

I redid the following tests. Procedure followed completely power OFF and power ON :

* 5.0.0-15-generic : wifi full work / bluetooth not work

* 5.0.0-16-generic : wifi full work / bluetooth not work

* 5.0.0-17-generic : wifi full work / bluetooth not work

* 5.0.0-19-generic : wifi full work / bluetooth not work

* 5.0.0-20-generic : wifi full work / bluetooth not work

5.2.x not tested again because crash my laptop.

[Philippe (phil995511)]

Power Off => Boot on kernel 5.0.0-20 => command dmseg on terminal

[Philippe (phil995511)]

Power Off => Boot on kernel 5.0.0-20 => command dmseg on terminal

[Philippe (phil995511)]

Power Off => Boot on kernel 5.0.0-20 =>

Add the ppa:canonical-hwe-team/pc-oem-dkms

Then I make :

sudo apt install backport-iwlwifi-dkms

Then power OFF => Power ON, Boot on kernel 5.0.0-20 =>

There are no changes, it does not work.

[Philippe (phil995511)]

My Dell XPS 9570 has been modified with add of an Intel card 9260 wifi/bluetooth, because the "Killer 1550 wifi / bluetooth card" that came with it does not work properly.

"Killer 1550" removed for Intel 9260.

https://www.killernetworking.com/products/killer-wireless-ac-1550/

[You-Sheng Yang (vicamo)]

@phil995511, from your log in comment #35, I think that has the same result with my comment #30 because 1) wifi seems to work perfectly, and 2) Bluetooth "request failed to create LE connection: status 0x0c" takes firmware update in bug 1835449.

As for your dmesg log in comment #36 in regard to backport-iwlwifi-dkms, I don't think you're really using iwlwifi dkms module because there is no version info printed in dmesg. To make sure that, try `dkms status` and see if backport-iwlwifi has been listed as installed for current running kernel version.

By the way, I also noticed following error messages about tsc clocksource:

  clocksource: timekeeping watchdog on CPU6: Marking clocksource 'tsc' as unstable because the skew is too large:
  clocksource: 'hpet' wd_now: 1ea65be5 wd_last: 1e28da7d mask: ffffffff
  clocksource: 'tsc' cs_now: 172ded8864 cs_last: 16ea6ab29a mask: ffffffffffffffff
  tsc: Marking TSC unstable due to clocksource watchdog
  TSC found unstable after boot, most likely due to broken BIOS. Use 'tsc=unstable'.

It's a known issue that we're tracking, and as it suggested, currently the only solution is to add 'tsc=unstable' to kernel boot parameters. Would you mind attaching `cat /proc/cpuinfo` so that we may add a record to the affected CPU models list?

[Philippe (phil995511)]

Reinstallation of kernel 5.0.0-20 and backport-iwlwifi-dkms :

philippe@Portable-XPS-15-9570:~$ dkms status
backport-iwlwifi, 7858: added
nvidia, 390.116, 4.18.0-25-generic, x86_64: installed
nvidia, 390.116, 5.0.0-20-generic, x86_64: installed
philippe@Portable-XPS-15-9570:~$

[Philippe (phil995511)]

 cat /proc/cpuinfo

[You-Sheng Yang (vicamo)]

> backport-iwlwifi, 7858: added

This means it's not correctly installed. Please re-run `sudo dkms install backport-iwlwifi/7858 -k 4.18.0-25-generic` and `sudo dkms install backport-iwlwifi/7858 -k 5.0.0-20-generic` to reinstall them. Should there be any error messages, please have a check `/var/lib/dkms/backport-iwlwifi/7858/.../build.log`.

[Philippe (phil995511)]

For better CPU autonomy and performances, I use powertop from Intel in version 2.9 on my laptop.

The Version 2.10 are adviable, if it's possible for you to add this new version in your distribution :

https://01.org/powertop/

I run it with a " /etc/cron.d " command :

SHELL=/bin/sh
PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin

@reboot root powertop --auto-tune

it would even be desirable for it to be directly associated with the kernel and enabled by default on all the Intel CPUs of laptop see workstation also ...

[Philippe (phil995511)]

dmesg on kernel 4.18.0-25 without powertop actived

[Philippe (phil995511)]

dmesg on kernel 4.18.0-25 with powertop actived

[Philippe (phil995511)]

dmesg on kernel 5.0.0-20 without powertop actived

[Philippe (phil995511)]

dmesg on kernel 5.0.0-20 with powertop actived

[Philippe (phil995511)]

philippe@Portable-XPS-15-9570:~$ sudo dkms install backport-iwlwifi/7858 -k 4.18.0-25-generic
[sudo] Mot de passe de philippe :
Error! Could not find module source directory.
Directory: /usr/src/backport-iwlwifi-7858 does not exist.
philippe@Portable-XPS-15-9570:~$

philippe@Portable-XPS-15-9570:~$ sudo dkms install backport-iwlwifi/7858 -k 5.0.0-20-generic
Error! Could not find module source directory.
Directory: /usr/src/backport-iwlwifi-7858 does not exist.
philippe@Portable-XPS-15-9570:~$

[Philippe (phil995511)]

philippe@Portable-XPS-15-9570:~$ sudo apt install backport-iwlwifi-dkms
Lecture des listes de paquets... Fait
Construction de l'arbre des dépendances
Lecture des informations d'état... Fait
Les NOUVEAUX paquets suivants seront installés :
  backport-iwlwifi-dkms
0 mis à jour, 1 nouvellement installés, 0 à enlever et 0 non mis à jour.
Il est nécessaire de prendre 1'529 ko dans les archives.
Après cette opération, 9'807 ko d'espace disque supplémentaires seront utilisés.
Réception de :1 http://ppa.launchpad.net/canonical-hwe-team/pc-oem-dkms/ubuntu bionic/main amd64 backport-iwlwifi-dkms all 7858-ubuntu1~ubuntu18.04.1 [1'529 kB]
1'529 ko réceptionnés en 1s (1'681 ko/s)
Sélection du paquet backport-iwlwifi-dkms précédemment désélectionné.
(Lecture de la base de données... 428216 fichiers et répertoires déjà installés.)
Préparation du dépaquetage de .../backport-iwlwifi-dkms_7858-ubuntu1~ubuntu18.04.1_all.deb ...
Dépaquetage de backport-iwlwifi-dkms (7858-ubuntu1~ubuntu18.04.1) ...
Paramétrage de backport-iwlwifi-dkms (7858-ubuntu1~ubuntu18.04.1) ...
Loading new backport-iwlwifi-7858 DKMS files...
Building for 5.0.0-20-generic
Building initial module for 5.0.0-20-generic
ERROR (dkms apport): kernel package linux-headers-5.0.0-20-generic is not supported
Error! Bad return status for module build on kernel: 5.0.0-20-generic (x86_64)
Consult /var/lib/dkms/backport-iwlwifi/7858/build/make.log for more information.
philippe@Portable-XPS-15-9570:~$ sudo dkms install backport-iwlwifi/7858 -k 4.18.0-25-generic

Kernel preparation unnecessary for this kernel. Skipping...

Building module:
cleaning build area...
'make' -j12 KLIB=/lib/modules/4.18.0-25-generic...(bad exit status: 2)
ERROR (dkms apport): kernel package linux-headers-4.18.0-25-generic is not supported
Error! Bad return status for module build on kernel: 4.18.0-25-generic (x86_64)
Consult /var/lib/dkms/backport-iwlwifi/7858/build/make.log for more information.
philippe@Portable-XPS-15-9570:~$ sudo dkms install backport-iwlwifi/7858 -k 5.0.0-20-generic

Kernel preparation unnecessary for this kernel. Skipping...

Building module:
cleaning build area...
'make' -j12 KLIB=/lib/modules/5.0.0-20-generic...(bad exit status: 2)
ERROR (dkms apport): kernel package linux-headers-5.0.0-20-generic is not supported
Error! Bad return status for module build on kernel: 5.0.0-20-generic (x86_64)
Consult /var/lib/dkms/backport-iwlwifi/7858/build/make.log for more information.
philippe@Portable-XPS-15-9570:~$

[Philippe (phil995511)]

backport-iwlwifi, 7858 are installed but not work

philippe@Portable-XPS-15-9570:~$ dkms status
backport-iwlwifi, 7858: added
nvidia, 390.116, 4.18.0-25-generic, x86_64: installed
nvidia, 390.116, 5.0.0-20-generic, x86_64: installed
philippe@Portable-XPS-15-9570:~$

[Philippe (phil995511)]

Consult /var/lib/dkms/backport-iwlwifi/7858/build/make.log for more information

[Philippe (phil995511)]

dmseg report on kernel 5.0.0-20 + powertop after install of blackport-iwlwifi

[You-Sheng Yang (vicamo)]

Error in comment #50 should has been FIX COMMITTED but not yet released. A new release pending in https://code.launchpad.net/~canonical-hwe-team/+git/backport-iwlwifi-dkms/+merge/369867 already, so you can get it from https://code.launchpad.net/~vicamo/+archive/ubuntu/ci-test-only . Sorry for the inconvenience.

[Philippe (phil995511)]

I would like to test the kernel v. 5.2 stable, but the amd64.deb files is
not disponible ?? :

https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.2/

Regards

Le mar. 9 juil. 2019 à 19:20, You-Sheng Yang <email address hidden> a
écrit :

> Error in comment #50 should has been FIX COMMITTED but not yet released.
> A new release pending in https://code.launchpad.net/~canonical-hwe-
> team/+git/backport-iwlwifi-dkms/+merge/369867
> <https://code.launchpad.net/~canonical-hwe-team/+git/backport-iwlwifi-dkms/+merge/369867>
> already, so you can get it
> from https://code.launchpad.net/~vicamo/+archive/ubuntu/ci-test-only .
> Sorry for the inconvenience.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1832087
>
> Title:
> Intel WIRELESS-AC 9260 (2526:0010) Wi-Fi doesn't work on kernel >
> 5.0.0-16
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Kernel 5.0.0-16 > Bluetooth on INTEL WIRELESS-AC 9260 NOT WORK !!??
>
> I can not use my mouse, my keyboard and external speakers that all
> need bluetooth.
>
> My laptop has few usb ports, I am dependent on bluetooth with him...
>
> Unsolved problem from Kernel 5.0.0-15
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829497
> ---
> ProblemType: Bug
> ApportVersion: 2.20.9-0ubuntu7.6
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: philippe 1646 F.... pulseaudio
> CurrentDesktop: X-Cinnamon
> DistroRelease: Linux Mint 19.1
> InstallationDate: Installed on 2018-11-13 (206 days ago)
> InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180717
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 27c6:5395
> Bus 001 Device 002: ID 8087:0025 Intel Corp.
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: Dell Inc. XPS 15 9570
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic
> root=UUID=1c90898a-7750-4a75-967f-b653a0db22aa ro quiet splash vt.handoff=1
> ProcVersionSignature: Ubuntu 5.0.0-16.17~18.04.1-generic 5.0.8
> RelatedPackageVersions:
> linux-restricted-modules-5.0.0-16-generic N/A
> linux-backports-modules-5.0.0-16-generic N/A
> linux-firmware 1.173.6
> Tags: tessa
> Uname: Linux 5.0.0-16-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 04/26/2019
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.10.1
> dmi.board.name: 0D0T05
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 10
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0D0T05:rvrA00:cvnDellInc.:ct10:cvr:
> dmi.product.family: XPS
> dmi.product.name: XPS 15 9570
> dmi.product.sku: 087C
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
>...

[Philippe (phil995511)]

I would like to test directly the kernel v. 5.2 stable, but the amd64.deb files is not disponible ?? :

https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.2/

Regards

[You-Sheng Yang (vicamo)]

@phil995511, bug 1830961 fails recent kernel build, so v5.2 is not available. And, actually backport-iwlwifi-dkms has all the mandatory changes to enable iwlwifi devices, while mainline kernel may not. So I would still recommend you to use backport-iwlwifi-dkms instead.

[Philippe (phil995511)]

Hello You-Sheng Yang,

Thank you for your work.

Problem solved with the last kernel 5.0.0-23

I hope than the software "powertop" disponible on v 2.10 (https://01.org/powertop/) are soon compiled for Ubuntu...

Best regards.

Philippe

[You-Sheng Yang (vicamo)]

Close as INVALID for the fix is already released at least in 5.0.0-23, though I cannot reproduce this with all the kernel versions listed in comment #30.