web 3.1.10 creating duplicate holds that aren't wanted

[Diane Disbro]

We are using the web client 3.1.10 on Chrome. Staff report patrons receiving multiple copies of items to fill their holds. I saw this behavior twice last week in my own account and in the account of a patron I was helping. From the staff side, I placed one hold, not changing the number of requested items from the default of 1, and then saw in the patron records that two items were on hold.

[Jason Stephenson (jstephenson)]

I'm inclined to mark this a duplicate of bug 1029601. Before I do, could you confirm that this is what is happening, Diane? Are you double clicking on the submit button?

[Diane Disbro (ddisbro)]

Hi, Jason -

I cannot verify how many times staff are clicking but I did indeed just
place two holds by double clicking from the web client.

I will pass along this very simple solution to our staff and see if it
solves the instances of unwanted multiple holds.

Thank you!

Diane Disbro
Branch Manager/Circulation Coordinator
Union Branch
Scenic Regional Library
308 Hawthorne Drive
Union, MO 63084
[phone]
<email address hidden>
[image: Image result for librarians rock]

On Tue, May 28, 2019 at 10:50 AM Jason Stephenson <
<email address hidden>> wrote:

> I'm inclined to mark this a duplicate of bug 1029601. Before I do,
> could you confirm that this is what is happening, Diane? Are you double
> clicking on the submit button?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1830753
>
> Title:
> web 3.1.10 creating duplicate holds that aren't wanted
>
> Status in Evergreen:
> New
>
> Bug description:
> We are using the web client 3.1.10 on Chrome. Staff report patrons
> receiving multiple copies of items to fill their holds. I saw this
> behavior twice last week in my own account and in the account of a
> patron I was helping. From the staff side, I placed one hold, not
> changing the number of requested items from the default of 1, and then
> saw in the patron records that two items were on hold.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/evergreen/+bug/1830753/+subscriptions
>