Ubuntu 18 ,19 doesn't launch on new hardware

Bug #1830743 reported by Johny Beham
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu
Confirmed
Undecided
Unassigned

Bug Description

I have installed dual boot Ubuntu Desktop 18.04 - Win 10 on Asus Zenbook UX533FD (UX533FD -A8067R)
It was running somewhat fine after kernel update 5.0.0+ with occasional fail boot issues after Win 10 boots but I have overcome those.
Until one day it just stopped booting the result is after grub screen it just hangs.
Very seldom I've managed to boot Ubuntu 1 out of 30 attempts but that was it next time same fail.
Tried Ubuntu 19 as well same stuff it hangs even on installation after grub screen safe graphics or not. Again managed to install it with a lot of attempts. Reboot and fails the same way.
Succeed to reinstall 18.04 and it works even if kernel is updated. But if updates are installed from the update tool the result is fail boot again.
I have been using Ubuntu Desktop the last 6 years as work environment and it's critical for me this issue to be fixed.

Tags: bot-comment
Johny Beham (jockydoe)
description: updated
summary: - Ubuntu 18 ,19 doesn't launch
+ Ubuntu 18 ,19 doesn't launch on new hardware
description: updated
Johny Beham (jockydoe)
description: updated
Johny Beham (jockydoe)
description: updated
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1830743/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
lotuspsychje (lotuspsychje) wrote :

Thank you for reporting your bug and make Ubuntu better.
Please if you file a bug, use ubuntu-bug affectedpackage so
relevant info & logs are added to the bug and developers can debug a better way.

In this stage you can still collect info with: apport-collect BUGID

Try also to add your graphics card chipset and driver in use

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu:
status: New → Confirmed
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