Web Client Serials: Issuances marked claimed cannot be received

[Chrisy Schroth]

We are on web client 3.2.4.
I have found that you cannot receive an issuance that has been changed to claimed status. Once the issuance is marked claimed, it is no longer the pending issue that shows up in Quick Receive (as you would expect).

But, when you go to Manage Subscriptions > Manage Issues, if you highlight the claimed status issuance and right click or go to actions, Receive selected is grayed out, and if you try to receive it, a red “no symbol” appears over the selection.

In the XUL client, where you had to select the issuance you wanted to check-in from the drop-down list in Serials Batch Receive, claimed issuances showed up in the drop-down along with the expected ones, and staff could receive a claimed status item just as they would an expected status one (because being able to receive something you had requested to be sent to you would be expected).

[Andrea Neiman (aneiman)]

Noting this is still the case as of 3.6

[Erica Rohlfs (erohlfs)]

Confirming in version 3.7. However, this issue is different since Quick Receive is currently not an option. To make this situation a bit more confusing, "Actions" or Right-click to "Receive selected" is greyed-out, but the "Receive Next" is not greyed-out (noting that I wouldn't expect it to be greyed-out). So, if the claimed issuance is the next issuance, Evergreen skips it and receives the following issuance. This can be confusing if the user is unaware of this bug.

[Beth Willis (willis-a)]

Confirming that this is still an issue in 3-9. To receive an claimed issuance, you must first select it and select "Reset items."